Skrill money transfer

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Skrill FAQs

If you are looking for answers to your questions about Skrill, you are on the right spot. Either take a look at below FAQs about Skrill or directly learn from our 24/7 Support Team!

  • What is Skrill payment?

    Skrill is an e-commerce service that allows you to send international money transfers and payments quickly with low fees. It’s rated as one of the fastest-growing money transfer services operating within Europe. Based in London, the company serves more than 30 countries and nearly 120,000 users.

  • Is Skrill payment safe?

    Skrill payment has set up a Two Factor Authentication which provides an additional layer of security and is available to all Skrill customers to help keep their money safe. They have also enabled Strong Customer Authentication.

  • Is Skrill safer than PayPal?

    Both PayPal and Skrill offer Debit cards to their customers, which enable instant access to funds. Using a debit card is safer than carrying cash or your own credit cards when abroad. It also means you don’t have to wait a few days for the company to transfer funds to your real bank account. Unfortunately, PayPal only offers this service to US users, while Skrill offers debit cards worldwide.

    However, buyers and sellers choose Skrill over PayPal as it offers an effective payment solution along with enhanced security features like risk assessment and anti-fraud management. More than 25 million people around the world prefer to use Skrill as their payment solution for online purchase.

  • Is Skrill free to use?

    Skrill is free to use if you are only receiving money. However, if you have a business account with Skrill, fees may apply depending on your account status and the nature of your business for receiving money.

  • How does Skrill payment work?

    Basically, Skrill payment works in three steps - Create an account and complete the verification steps, make your payments & finally withdraw funds. If you are looking for receiving payments through a Skrill payment form, please visit the referred page.

  • What are the benefits of using Skrill payment in my forms?

    1. It just needs your email address to integrate similar to PayPal Standard payment.
    2. It provides several options for payments such as cash, credit cards, and email transactions.
    3. This is a is a handy tool for online stores and POS businesses.
    4. It is enabled with Two Factor Authentication.
    5. Receiving money into your Skrill account is always free of charge.

    For more detail about Skrill payment gateway, please visit the referred page.

  • Is Skrill payment gateway PCI compliant?

    Skrill payment offers the highest standards of the Payment Card Industry Data Security Standards (PCI-DSS Level 1), so your data is unreadable even if someone tries to intercept it. Moreover, Skrill just needs your email address and password to pay. Your card or bank details are never revealed.

  • What are all currencies accepted by Skrill payment?

    You can check the available currency of your payment field by going to its settings.

    Here’s how:

    1. Add the Skrill payment field in your form
    2. Click the wand icon to open the payment settings
    3. Click the gear icon on top to view the account credentials section
    4. Click the dropdown on the Currency option
    5. Review and select your currency
  • How do I receive money using Skrill?

    To receive money with Skrill using your form, all you need is a Skrill account and a valid email address. If you haven't already signed up for a Skrill account, sign up for one now and integrate that into your form. For more information about Skrill payment forms, please visit the referred page.

  • Will Jotform charge me for using Skrill payment gateway in my form?

    Jotform never charges you fees for collecting money through your forms.

  • Does Skrill charge any transaction fees?

    Skrill does not charge any transaction fee for receiving money into your Skrill account. It is completely free to receive money in your own currency with Skrill. However, Skrill does charge you for withdrawing funds. You can check the fee details for Skrill.

  • Do I need to subscribe to a paid plan on Jotform to integrate Skrill payment into my form?

    You do not need to subscribe to a paid plan on Jotform to use Skrill payment. However, depending on the number of submissions/payments that you want to receive every month, you may subscribe to one of the plans available.

  • How many Skrill payments can I receive if I am on the Free plan on Jotform?

  • Can I set up recurring payments with Skrill?

    It is currently not possible to set up recurring payments using the Skrill payment Integration.

  • How can I provide a refund for the Skrill payments made through my forms?

    You will need to process refunds for the payments from your Skrill account dashboard.

  • Where do I change/update my Skrill Credentials?

    1. Click the payment field.
    2. Click on the wand icon.
    3. Click the small gear icon found on top of the payment settings to view the credentials.

    Where do I change/update my Skrill Credentials?

  • I'm expecting payment but I can't see it in my transactions history on my Skrill account. What can I do?

    If you are expecting a payment from your user using Skrill integrated in your form, please double-check the credentials (email address) linked to the integration.

    If they are correct and you have still not received your payment, please contact the Skrill Support Team.

  • How long does a Skrill payment take?

    Receiving money through Skrill is usually both instant and free of charge. You should also make sure that the email address you have integrated with Jotform is the same as the one you have registered to your Skrill account. Regarding withdrawal of money from Skrill, please check this link for the time required for withdrawal.

  • Is Skrill legal in the USA?

    US citizens are not allowed to receive transactions from customers outside the US. However, they are allowed to transfer money with other Skrill customers inside the US and can also use the money for any non-gambling related transactions.

  • How to create a Skrill payment button?

    Once you integrate Skrill payment into Jotform, add your products and publish the form, the Submit button itself triggers the form to be redirected to the Skrill account to complete the payment and submit the form. If you want a specific payment button for Skrill, please log a new thread to create a request.


Skrill Money Transfer

Send money to a bank account without fees* with Skrill Money Transfer.

Send money now

Supported Countries

So far you can send money to the following countries, using the payment method listed below. More countries coming soon – stay tuned.

Recipient CountryReceive OptionReceive Currency
AustriaBank accountEUR
BangladeshBank accountBDT
BelgiumBank accountEUR
BrazilBank accountBRL
CyprusBank accountEUR
EstoniaBank accountEUR
FinlandBank accountEUR
FranceBank accountEUR
GermanyBank accountEUR
GreeceBank accountEUR
IndiaBank accountINR
IrelandBank accountEUR
ItalyBank accountEUR
LatviaBank accountEUR
LithuaniaBank accountEUR
LuxembourgBank accountEUR
MaltaBank accountEUR
MexicoBank accountMXN
NetherlandsBank accountEUR
PakistanBank accountPKR
PhilippinesBank account, mobile walletPHP
PolandBank accountPLN
PortugalBank accountEUR
SlovakiaBank accountEUR
SloveniaBank accountEUR
SpainBank accountEUR
United KingdomBank accountGBP
VietnamBank accountVND

Global payment methods



Instant bank transfer via ACH, debit and credit cards***

Send money, receive money


No transfer fee*

International transfer

Send money by debit card, ACH or Paysafecash


International transfer

Send money by credit card

Up to 4.99%

International transfer in the same send and receive currency only

Send money fee per transaction.

Up to 4.99%

International transfer exchange rate mark-up

Exchange rate mark-up fee per transaction.


Receive money

Receiving money is always free of charge.

*Skrill may make money on the exchange of currencies, when sending money to a non USD denominated Skrill wallet.

**A fee may be charged for the use of Paysafecash by the service provider.

***When using a credit card to pay for an international money transfer, your bank or card issuer could charge you a cash advance fee and/or interest as specified in their T&Cs.

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Skrill in Canada

If you regularly buy and sell products online, there is a high chance that you've heard about Skrill. It has gained great popularity online, but even a quick search reveals mixed feedback - while many reviewers are satisfied with the service they received, others are making posts about Skrill scams.

According to Skrill, more than 150,000 merchants that use the platform, and millions of customers have successfully transferred funds using it. This Skrill Canada review explores what it has to offer, its legitimacy, perks of using over other platforms (Skrill vs. Paypal or Skrill vs. Neteller), and a lot more.

What Is Skrill?

Let's start with a quick overview of what Skrill is and its history.

Skrill is an online payments company, similar to PayPal. The service has become widely used among merchants who require multi-currency payment processing both domestically and internationally.

Skrill was founded in the UK in 2001. It was originally called Moneybookers and focused primarily on gambling and e-sports transactions. Now the company has grown to become a leading payment processor with headquarters both in London and New York.

Here are some of the most notable events in the company's history:

  • 2001 - Moneybookers Limited was incorporated in the UK.
  • 2009 - Expansion into financial services other than just gambling and e-sports and being sold at an estimated £365 million.
  • 2011 - Customer base of 25 million and integration into global online brands, such as Facebook, Skype, and eBay. Also, the company decided to start the rebranding process.
  • 2013 - Completion of the rebranding process.
  • 2015 - Purchase of Paysafecard, an Australian prepaid card program, and Ukash, a UK-based competitor of Paysafecard, and a merger with Neteller, one of their largest competitors.
  • 2018 - Introduction of cryptocurrency transactions.
  • 2021 - Skrill Rolls Out Crypto-to-Fiat Withdrawal Feature in Europe.

About Skrill in Canada

In late 2013, Skrill/Moneybookers announced they were no longer going to offer services to online gamblers located in Canada. We didn't find any specific reasons for this change. It wasn't brought about because of changing legislation in Canada or the legal status of gambling. Instead, this move was made purely as a company decision.

At the time of the pullout, Skrill had surpassed all the competition and was considered the largest online gambling wallet by volume. There is a widespread assumption that Skrill made decisions not long after Titan Poker threatened to pull out of the Canadian market. It may be a coincidence, but there is still insufficient information to make a conclusion.

However, the situation with Skrill isn't completely bad for Canadians. Canada is one of the countries that Skrill Money Transfer allows money to be sent from. The same situation applies to South Korea, Norway, Hong Kong, United Arab Emirates, Czech Republic, and many other countries.

Skrill's Mobile App Review

The easiest way to access your Skrill account is to get their mobile app. This way, you'll be able to handle your financial operations on the go. Plus, you can keep track of the Skrill fees to get yourself the best deal.

Here is a quick rundown of what the app enables you to do:

  • Login to your Skrill account - Access the same dashboards as the desktop version and manage your account just like you usually would. The good thing is that once you log in, you don't need to enter the same information numerous times.
  • Send money - Obviously, this is the main purpose of the entire service. The process is the same for mobile as for the web-based platform and takes a few minutes from start to finish.
  • Upload funds - If you've depleted your account, you can top it up directly through the app. Choose your preferred deposit option and upload any amount of money you need for future transactions. Keep in mind the fee structures for different methods.
  • View transaction history - Checking your account frequently helps you see where you stand and spot problems. Make a habit of regularly looking at your transactions and account balance, which is a very quick thing to do thanks to the app.

Overall, the app quality is great - it's easy to use, there haven't been any controversies around it, and the team regularly releases updates.

Where Can You Download the Official App?

You can download the Skrill app on the Google Play and App Store for free. For Android, the app is compatible with OS 4.4 or higher and has over 5 million downloads and over 70,00 Skrill reviews. For iOS, Skrill requires version 10.0 or later and has an average rating of 4.5/5 with 2,000 reviews.

When Skrill Works

Skrill Canada fulfills multiple customers' needs in the modern, fast-paced environment where financial operations have to be quick and convenient. We'll go over the most common and, by extension, the cases in which the service is most useful.

  • Send, receive, and request money from friends and family instantly: Before going into the business side of Skrill, it's simply a good service for everyday transfers among people you personally know. For example, let's say you go out and want to split the bill; now, you can open the app and do it in mere seconds.
  • Freelancers, self-employed, and solo entrepreneurs: This group of people is also on the lookout for a better way to request and receive payments from clients. A multi-currency online account is great for people accepting remote or even international projects.
  • Small and medium businesses: Skrill bodes well for businesses who would like to offer flexible payment methods to their customers. It caters to many different industries and different volumes of transactions.
  • Online marketplaces: For most e-commerce companies, it doesn't make sense to build a payment infrastructure from scratch. The best way is to make agreements directly with online processors, such as Skrill.
  • Traders and gamblers: There are many challenges facing trading and online gambling, like security, fraud prevention, laws, and regulations. The ideal way is to move to transparent, customer-focused processors.
  • Travellers: Travellers can be reliant on their mobile devices and use general-purpose prepaid cards abroad or withdraw cash from ATMs. This eliminates the risk of being left with no funds.

Skrill in Canada

CAD isn't supported at this moment. To use Skrill in Canada, you need to make all your transfers in USD.

While it's not ideal, it's still a sufficient way to overcome this obstacle. However, in this case, users are subject to a currency conversion fee of 3.99% when transferring money in a foreign currency.

The good thing about Skrill Canada is the opportunity to buy and sell cryptocurrency. The option isn't available in all countries but is, in fact, available for Canadian customers.

How Much Does Skrill Cost?

In making a decision about any financial service, the fees and benefits are essential factors to consider. If you want to avoid unexpected surprises, see the rundown of fees down below.

Deposit Fees

When banks are involved, they apply fees beyond Skrill's control. So, if you're using this service for online casinos and sportsbooks, beware of the cash advance fees. Other than that, Skrill maintains transparency in terms of what you're charged for topping off your account.

Local payment methods:

  • Regular wire transfers, Fast Bank Transfer, Paysafecash, Rapid Transfer, Trustly - 0%
  • Bitcoin, Neteller, Paysafe card - 1%

Global payment methods:

Withdrawal Fees

If you want to withdraw money after receiving it, Skrill has a few options for you to choose from. Here are their corresponding fees.

Local payment methods:

  • Regular wire transfers - around $6
  • Visa - 7.50%

Global payment methods:

Fees for Sending Money

Although Skrill advertises itself as a fee-free platform, there are transfer fees as well. Make sure you know them before sending transactions in any direction.

Skrill money transfers:

  • International transfer - free to any international bank account
  • Domestic transfer - up to 2%
  • Receive money - 0%

Skrill to Skrill:

  • For customers registered after 8 April 2020 - 0% if you used a card or a bank account, 4.49% if you used NETELLER, Paysafecard or BitPay
  • For customers registered 18 March - 7 April 2020 - 0% if you used a card or a bank account, 10% for the first transaction if you used NETELLER, Paysafecard or BitPay, 2.99% for the subsequent ones
  • For customers registered before 18 March 2020 -0% if you used a card or a bank account, 20% for the first transaction if you used NETELLER, Paysafecard or BitPay, 1.45% for the subsequent ones
  • Receive money - 0%

Skrill Prepaid MasterCard

Skrill has incredibly favourable terms for its prepaid card. However, the downside is that it's available only to residents of authorized European Economic Area (EEA) countries. But if you're lucky enough to be in this area, you won't be charged with additional fees:

  • Goods in shops, restaurants and online - 0%
  • Balance enquiries - 0%
  • Online statements - 0%
  • PIN retrieval - 0%

Whether you pay locally or overseas, the absence of fees doesn't change. That said, users need to pay an annual fee of around $11 and a 1.75% fee for ATM withdrawals.

You also need to look out for changes that a VIP status makes. This information is described in more detail in the Skrill Card section on their website.

Buy and Sell Cryptocurrency

Unlike other types of transactions, crypto buy/crypto sell always comes at a fee. Still, the rates are acceptable, especially in comparison to many other competitors. Here are the terms and fees:

  • Transactions up to $19.99 - $0.99 per transaction
  • Transactions between $20-$99.99 - $1.99 per transaction
  • Transactions above $100 - 1.50 % per transaction

Account Maintenance Fees

Just like many other services, Skrill charges a fee in order to cover costs associated with maintaining Skrill accounts and certain perks that may be added on:

  • Chargeback fee - $25 per chargeback
  • Attempted cash upload fee - $10 per upload
  • Prohibited transactions fees - up to $150 per instance
  • Reversal of a wrong transaction fee - up to $25 per reversal attempt

Other Fees

Always read the information given in fine print as there may some conditions that you wouldn't have thought of otherwise. For example, in general, the account is free for personal use. However, if you aren't active for 12 months, there will be a service fee of $5 automatically charged on your account.

Lastly, there is a currency conversion of 3.99% to wholesale exchange rates. If you're operating in any currency other than euro, there will be a 1.5% applied to each transaction.

How Do You Get Started with Skrill in Canada?

The process of making your first transaction using Skrill varies slightly depending on where you're sending money from and where to. But generally, we can apply the steps below in any case. If you don't already have an account, here is what you need to do.

Set Up a Personal or a Business Skrill Account

In the beginning, choose between a personal and a business account. The first is unsurprisingly for private individuals that are looking for a better alternative to traditional money transfer methods. The other type is for merchants with payments and account management being in that company's name. The main difference between the two types of accounts is the fee structures.

Verification Process

Before you can make your first deposit, you'll need to verify your identity. Once again, the rules slightly differ - this time, based on your location. Generally, here is the type of information you'll need to submit:

  • Personal data - name, address, date of birth and a national identification number;
  • Answers to knowledge-based questions - These are questions generated specifically for the user, for example: "type of car owned in 2012";
  • Additional information - This one is optional. But if you want to establish better security for your account, you can set up multi-factor authentication.

How long does Skrill take to verify? It usually takes between 24 hours and 48 hours.

Set Up Your Transfer

After creating an account, users will need to deposit money to their Skrill wallet using their bank account, credit card, or debit card. Then, they'll need to enter the amount and currencies of the transfer, provide details of the beneficiary, and input any other requested information. We'll provide more detailed instructions on different kinds of transactions later on.


Is Skrill safe? After adding several extra steps to the verification process and the process of making each transaction, Skrill has vastly improved their security. Let's see the exact methods of keeping users' funds safe.

How to Verify My Account and Increase My Limits

The process for increasing your limits simply includes additional account verifications and takes the following steps:

  1. Upload a photo of a document like a driving license, passport, or national ID card;
  2. Verify an address or manually upload an address verification document;
  3. Fund your account in any way available in the Deposit section;
  4. Download the Mobile App or take a selfie;
  5. Finally, you will receive an email confirmation.

What Is Strong Customer Authentication?

Strong Customer Authentication is a requirement that ensures that payments are performed with multi-factor authentication. This is done either by sending a 6-digit SMS code or by setting up a verified email address, which is common for many similar platforms.

Two Factor Authentication (2FA)

2FA is an additional layer of security that adds a second level of authentication to an account login. To switch it on, users need to:

  1. Go to your Account - Settings - Security;
  2. Click on the 2-factor authentication tab and turn it on;
  3. Install the Google Authenticator app and scan the QR code;
  4. Get a 6-digit code from the app and finalize the verification.

How to Reset Your Skrill Password

All you need to do to reset your password is go to the login page and click the forgot password link. Then, enter the email address into the text box and wait for the instructions to be sent. This will practically be an automatic process, with only a few actions necessary on your part.

Reasons to Use Skrill

Are there any actual benefits for businesses and regular users to choose Skrill? Let's find out why this service is recommended so often.

Variety of Payment Methods

Skrill supports bank transfers, card deposits, cash deposits, e-wallet transfers, and cryptocurrency deposits. This gives users much-needed freedom to choose whatever methods suit them the most.

One-Click Checkout

All elements of a standard transaction, including amount and currency, recipient details, and all other payment information, are shown on one page. The process is straightforward, even for first-time transfers, not to mention recurrent payments.

Mass Payments

VIP Program

If you can keep the VIP status, you will enjoy many perks. For example, you get priority bank uploads and higher transaction limits - both for Internet purchases and in the real world. You are also offered reduced fees and a personal account manager.

Integration with Online Retailers

Any app can be integrated with Skrill Quick Checkout. It simply requires collecting customer payment information on the merchant's website in a standard HTML form and submitting this to Skrill. Thus, you can expand to over 200 countries and territories worldwide and get the advantage of a wide range of risk and anti-fraud settings.

Mobile and Online Digital E-Wallet

A digital wallet provides instant payments, better security of transactions, a competitive differentiation for businesses, higher conversion, access to a larger number of customers, and the ability to run customized promotions.

Around the Clock Customer Support

Whether you have a general question about the service, or you need assistance resolving an issue, a prompt response is always helpful. When it comes to finances, there is no room for guesswork and mistakes, which Skrill accommodates to.

Fully Licensed and Regulated Company

Skrill is originally a UK-based company, which is where it acquired its license. The company is regulated by the Financial Conduct Authority, making it a trustworthy Money Service Company. So, users can be sure their funds are protected, and no illegal activity is taking place within the company.

Which Sites Accept Skrill in Canada?

There are multiple uses for Skrill in the Canadian market, including online casinos, sports betting, gaming websites, and shopping. All these transactions can be carried out in one handy place. For a more detailed list of websites, see the categories below.

Betting and Gambling

Since Skrill was originally started as a payment processor for online gambling websites, it offers quite a good range of websites. Over the years, the number of gamblers and casinos that choose Skrill has been steadily growing.

See some of the best Canadian online casinos that accept Skrill, but remember that there are so many that we can't name all of them:

  1. JackpotCity
  2. Spin Casino
  3. Royal Vegas


It's very useful to have a way to upload funds from bank accounts, cards, or prepaid vouchers and pay while you play. Skrill users can make fast, easy payments on the following gaming sites:

  • Gamigo
  • Bigpoint
  • Webzen
  • Gameforce
  • Kinguin

Skrill and Bitcoin

The Skrill account supports adding and transferring funds in Bitcoin/Bitcoin Cash from Bitcoin apps. Users can convert their cash to Bitcoin by purchasing it at the Currency Exchange (operated by Bitcoin providers) or exchanging Bitcoins/Bitcoin Cash for goods and/or services.

There are certain limitations to available operations with Bitcoin/Bitcoin Cash. Skrill Canada customers can deposit funds only for transfers to merchants or online sites. These funds can't be withdrawn in certain currencies or sent to certain banks. Also, due to the nature of cryptocurrencies, Bitcoin/Bitcoin Cash deposits are non-refundable.

Digital Services

Skrill is also devoted to helping businesses grow to international markets and find new customers.

The payment service established partnerships with major Shopping Carts and eCommerce platforms, such as:

  • Magento
  • Shopify
  • Woo Commerce
  • Presta Shop
  • Big Commerce


If a person or a business states that they accept Skrill, it means that anyone can make a payment to them. Payments are instant, which is quite a big improvement to traditional payment methods.

How to Send Money With Skrill?

There is a dedicated page for a Skrill transfer to a bank account, where you need to click Get Started. Alternatively, you can click on the Send to Bank Account button in the Send section. Then, follow these steps:

  1. Enter the amount, choose the currency from the dropdown menu (below the entered amount), and add a note if needed. Press Continue.
  2. Confirm your recipient's information - name and bank account, mobile number, or wallet. It can be an individual's, company's, or even your own account. Press Continue once again.
  3. Check if the submitted information is correct and press Confirm.
  4. Select your preferred payment method for online transactions and finalize it.

If you don't already have a Skrill account, it will be automatically registered on your email address.

All transaction details will be sent to that email, and they will also be stores on your account history. If you go to the My Transfers section, you can repeat them, thus, skipping several steps.

How to Send Money from One Skrill Account to Another

With the Skrill to Skrill Send Money option, the process is practically the same. But make sure both users (sender and recipient) have verified accounts. So, here are the steps:

  1. Select the Skrill to Skrill option in the Send section.
  2. Enter the currency of the transaction and the recipient's information. As with other transfers, click Continue.
  3. A confirmation window will appear for you with the summary of the transaction. If it's correct, click confirm.
  4. Get a verification code and sign in with two-factor authentication. That's it!

How to Withdraw Money from Skrill

If you want to transfer money from your Skrill digital wallet to a personal bank account, here is what you need to do:

  1. Open the Withdraw section in your personal account.
  2. Press Withdraw Now and select the bank account where you want to withdraw the funds. If you don't already have the bank details filled in, submit the info here.
  3. Specify the amount of money and press Next. For some countries, you'll be requested to submit extra info.
  4. Finally, confirm the transaction and enter your PIN.

How Does the Skrill Affiliate Program Work?

Skrill Global accepts affiliates internationally. If you are a USA resident, there is a separate program called Skrill USA. But for other users, including Canadians, you can enjoy the following benefits:

  • 20% revenue share commissions - If you promote the Digital Wallet services by sharing your unique affiliate code, you'll earn a fifth of the revenue share. If your referrals make deposits to any of the Skrill's merchants, you'll get a lifetime commission. The team assures that there are no hidden pitfalls, which seems to be true.
  • Double up - If you're already affiliated with Skrill, there is a way to make your profits even higher. In addition to referring operators from the merchant network, you can also refer to Skrill as a payment facilitator.
  • Resources - Skrill endorses the affiliate program by offering web banners, links, guides, articles, promotion pages, and other helpful information.

To participate in the program, you'll need to fill in the registration form with your personal details (username, password, security question), contact details (email address, contact phone, Zip, ID account), and payment information. So, you can join the program in a matter of minutes.

Skrill Offices

The main Skrill office is located in London, the United Kingdom, at 25 Canada Square. On top of that, there are many other offices worldwide since Skrill is one of the Paysafe's numerous brands.

There are Paysafe offices in:

  • Europe - Sofia, Bulgaria; Vienna, Austria; Douglas, Isle of Man.
  • North America - Montreal and Calgary, Canada; Miami, Dallas, Irvine, and Largo, USA.
  • Asia - Hyderabad, India; Tokyo, Japan.

If you have an issue that requires a physical visit to the office, you can visit any brand's office that belongs to the Paysafe group. But you're more likely to receive prompt help by contacting the service online.

How to Contact Skrill

There are several ways in which users can reach out to the support staff. Fortunately, Skrill offers major communication channels that should be convenient for users all over the world. Here they are:

  • Support hotline - This is the fastest way to get a response. Just state your ID number at the beginning of the call and describe your issue. Bear in mind that the line can sometimes be overloaded, so you may need to use other ways.
  • Email or ticket - If you can wait a little more, contact the team through: [email protected] For VIP users, there is a separate email - [email protected] In two or three days, your issue should be addressed.
  • Social media - Skrill has a Twitter account and a Facebook page where you can share your issue. Make sure not to share private information publicly as it can lead to your account being stolen or something along these lines.
  • Disabled accounts support - This problem is one of the most frustrating ones. Of you can't access your account, then you can't do anything with your funds. Call the hotline to resolve this.
  • Lost or Stolen Skrill MasterCard support - Here, you will also need to contact the support team via the hotline immediately. The first thing you need to do is cancel your card, and then the service will have more time to investigate.

How Skrill Compares with Similar Services in Canada

These days, there are many online payment solutions available to you 24/7. But how do they compare against each other? The table below shows Skrill's alternatives so that you can review them next to each other, for example, Skrill to PayPal or Skrill to WebMoney.









Debit and credit card processing, digital wallet, international fund transfers, split payouts

Debit/credit card, mobile phone, online payment gateway, virtual terminal, recurring billing

Payment gateway, digital wallet, prepaid card, PSP

Online payment, international money transfer

Debit/credit card, EBT, QuickBooks integration, Level III processing, POS equipment

Money transfers, digital and mobile wallet, online reporting, contract drafting tool

Types of Businesses Served

Retail, e-commerce, international, marketplace-style, high risk

Retail, mobile, e-commerce, non-profit

E-commerce, insurance, loyalty programs, payments, retail

E-commerce, online advertising, freelancing, vacation rentals

Retail, mobile, e-commerce, enterprise-level, B2B, healthcare

E-commerce, P2P, B2B, international, high risk








Availability and Acceptance

201 countries

200 countries

202 countries

Over 150 countries

36 countries

93 countries

Supported Languages








Good pricing

Simple to use

Practically no risk of credit fraud


Discounts and rebates

Works in physical stores

Enhanced limits

Bonuses for loyal users

Physical prepaid Mastercard

Friendly platform

Supported by popular companies

API integration

Extra features

Group Vaults

Handy perks in Premium subscription

Quick payouts

Very secure

Payments are anonymous


Limited accessibility for Canadians

Double conversions

High charges

Frequent target for phishing

Difficult to contact

Negative reviews

No guarantees for being accepted

Hefty card renewal fee

No 24/7 customer support

Slow service at times

Low withdrawal limits

No physical branches

Poor customer service

Quite complex

Requires lots of personal information

Consistent errors


About Skrill

In some ways, Skrill is unique in its market positioning. It’s not an uncommon payment service for primarily online businesses. Alongside PayPal, it’s interestingly one of the most common transfer services used by online casinos.

At a glance, Skrill seems to offer low rates and several special bonuses. They also have their own credit card, which boasts a low-interest rate. But let’s take a closer look at their offers and see how they compare.

Skrill Exchange rates and fees

Skrill offers different rates for American users and all other users. Americans will typically pay less.

Skrill, like most money transfer companies, charges a margin on exchange rates. This “hidden” fee is essentially a markup on the mid-market currency exchange rate. However, they don’t charge the “transaction fees” that most similar companies charge.

Let’s look at all of Skrill’s costs add up.

Exchange rate

Skrill charges a margin on currency exchange transactions. Their rate includes an exchange rate margin of 3.99%. The company is transparent about it if you read through their website. But they won’t list the portion of your transfer that is taken through this exchange rate margin.

Before you confirm a transaction, you can review all the details. The details will include the amount of money in the other currency, alongside the exchange rate Skrill provides. To find out exactly how much Skrill charges, you can compare the transaction details with the real mid-market rates being applied to the two currencies. A quick Google search will provide the mid-market rate.

Subtract Skrill’s sum of the recipient’s currency from the midmarket rate for the amount of the currency you want to convert. That will show you the difference.

For example, at the time of writing, USD 100 was equal to EUR 84.29. With Skrill’s margin, you would pay EUR 3.36 to Skrill, and the recipient would receive EUR 80.93.

As a flat margin on exchange rates, this is higher than average. The good news is that Skrill seems to rely on this margin for their business model, as they don’t charge any transaction fees.

Transfer fees

With any Skrill account, deposits, withdrawals, transfers, and receiving are all free. This is good, as most other options come with transfer fees. However, you may end up spending enough through exchange rate margins that it ends up costing you as much as another money transfer service’s fees would.

While there are no transfer fees, we can again use the USD to EUR rate as an example. 

If you want to send USD 1,000 to someone in the Eurozone, the mid-market rate would exchange into EUR 842.86. Skrill’s exchange rate margin would take approximately EUR 33.63. This leaves the recipient with EUR 809.23.

With a total cost of 33.63 Euros, the total paid towards Skrill for this transaction ends up being far more comparable to other companies that charge both exchange rate margins and transfer fees.

Additional costs

If you use other services from Skrill, you may have to pay other fees. As we’re focusing on international money transfers, most of them aren’t applicable.

The one additional fee that you should be aware of is a 1% fee for transactions with Skrill’s global payment methods. These include their Visa and Mastercard cards.

How do Skrill transfer fees compare to other money transfer providers?

While they can conceal their costs somewhat by primarily charging exchange rate margins, Skrill’s expenses are average in the money transfer industry.

Skrill is most often compared to PayPal, which charges a mix of exchange rate margin and transfer fees.

When you include all their fees, PayPal ends up sending the recipient EUR 805.15. This makes Skrill the slightly cheaper option despite their high exchange margins. You would save EUR 4.08 by choosing Skrill, which isn’t a massive difference, but one worth considering.

Overall, Skrill still falls within the average range for international money transfer expenses.

Skrill pros and cons


Recipients don’t face any expenses. Recipients never pay or even know of any of the fees charged by Skrill.

Bank services are also offered with a Skrill account. So, you can use your balance to make international transfers at Skrill’s rates. You can always withdraw your Skrill balance at an ATM if that’s more appealing to you at any point. You can also use Skrill cards to pay for services in-store and online.

You have several options for sending money internationally or inside your country. Skrill-to-Skrill money transfers are fast and make international transfers convenient and easy.


High margins add to the total cost of each transfer. But these expenses are somewhat hidden, as you wouldn’t know about them unless you read through Skrill’s site or heard about them elsewhere. Because their rates are more hidden than most other money transfer companies' rates, you may at first feel like you’re getting a better deal than you really are.

Poor customer support complaints are abundant on neutral platforms like TrustPilot and the Better Business Bureau. Online reviews tend to skew negatively because people are keener to leave reviews when they’re angry with a product. However, Skrill is also less well-reviewed by the BBB itself for its handling of customer complaints.

US customers have fewer options. However, customers outside the US can access the missing features, including cryptocurrency support and instant transfers.

Answers to key questions about Skrill

Can I open a Skrill account in any country?

According to Skrill, you can open an account in any country “if it is legal to do so in your country of residence.

Does Skrill have an app?

Yes, Skrill has an app that you can find on Google Play or the App Store.

Are there transfer limits?

Yes, there are several limits. For US users:

  • Per transfer limit of $1,000
  • Daily limit of $2,500
  • Weekly limit of $3,500
  • Monthly limit of $4,500

Skrill reserves the right to change limits without notice at any time. Most limits are similar to the US user limits listed above. However, limits may vary according to the two currencies in the transaction.

How long do transfers take with Skrill?

Skrill international money transfers take 2 to 5 business days to be completed. Exact times vary based on bank networks, currencies being converted, and several other factors.

 What customer support options are available?

  • Customer Service Help Centre (FAQs)
  • Phone
  • Email 

Preference is given to Skrill VIP members. Normal customers may contact Skrill, but VIPs skip the queue and can receive support 24/7.

Can I use a Skrill debit card when travelling abroad?

Yes, you can use a Skrill card while traveling. You can also use it quickly and conveniently through the Skrill app. 

The card can be used much like a normal bank card and is accessible at all ATMs that support the payment processor (Visa or Mastercard). But you also have the option of mobile payments or in-store card payments.

How to open an account and transfer money with Skrill

Opening an account

Opening an account with Skrill is easy and should only take a few minutes.

Simply go to the Skrill website and click the purple “Register” button.

You will be prompted to fill out basic information. The first step just requires your full name, email address, and country of residence. That’s all it takes to register.

To use additional services, you will need to provide additional information to apply. Before you’re allowed to transfer money, you will need to:

  1. Confirm your ID and email address
  2. Provide banking/payment information

Transferring money

To transfer money with Skrill, you just need to log in online or in one of the mobile apps. From there, select the send money option. Then…

  1. Add the recipient’s transfer information
  2. Create a new transfer and select the recipient from the drop-down menu
  3. Fill in all the transfer details
  4. Review the transaction details
  5. Accept the transaction details and make the payment
  6. Track the transfer’s process on your Skrill account

Additional Information

Skrill is not just an international money transfer service. They also offer banking services at fairly low rates. They operate as a digital wallet, which is somewhat like a miniature digital bank. You can also use Skrill to shop, receive payments, and withdraw cash from an ATM.

Customer service details for users of Skrill

Call: +44 (0) 203 318 4608

If you’re a Skrill VIP, email: [email protected]

Can I use Skrill for international bank transfers?


Skrill is a reputable international money transfer service that is active in over 120 countries. This makes them a great choice for people looking for a flexible money transfer service. They serve most major countries and currencies. In addition, they offer fair rates that slightly outcompete industry giants like PayPal.

While Skrill offers several payment options, they are a bit less flexible in this regard. But their cards serve as an inexpensive and useful addition for regular users. If you’re looking for this kind of service, try comparing the rates Skrill offers for the transfers you want to make.


Transfer skrill money

Star of Netflix’s ‘Luis Miguel: The Series’ teams up with family to appear in first U.S. campaign promoting Skrill’s international transfer service to Mexico

HOUSTON, September 28, 2021--(BUSINESS WIRE)--Leading digital wallet Skrill USA will collaborate with TV and movie icon Diego Boneta to demonstrate the ease of staying connected with friends and family overseas through Skrill Money Transfer. The Mexican-born star of Netflix’s hit Spanish-language musical biopic Luis Miguel: The Series is teaming up with sister Natalia, brother Santiago, and adopted dog Akila Cabrona – all together for the first time to represent the zero-fee1 international money transfer service.

This press release features multimedia. View the full release here:

Mexican actor Diego Boneta in new Skrill USA campaign for Skrill Money Transfer with sister Natalia, brother Santiago, and adopted dog Akila Cabrona. (Photo: Business Wire)

Skrill Money Transfer’s ease of use is highlighted in the campaign’s central promotional piece, an upcoming TV commercial that follows Boneta in a series of seamless transitions as he moves from an urban setting in the U.S. to the warmth and welcome of Mexico – with his siblings and Akila, a star in her own right with 34.5K+ Instagram followers, joining him along the way. The family-focused story is pieced together as the camera follows Boneta between the two spaces, portraying the simplicity of coming together despite being physically apart.

Aligning with the theme of staying connected, the campaign highlights how the digital wallet’s transfer service allows customers across the continental U.S. to easily send funds to friends and family overseas at market leading exchange rates, including to the Netflix star’s native Mexico as well as Spain, Portugal, and 25 other countries around the world. Skrill Money Transfer is also renowned for its user friendliness, earning a 4.7 or ‘excellent’ rating on Trustpilot.

Boneta, who will return in a recently confirmed third season of Luis Miguel: The Series, is the first brand ambassador for Skrill USA. In addition to continuing his role as Grammy award-winning Mexican pop legend Luis Miguel, 2021 saw the release of Boneta’s latest film, Die in a Gunfight, an action-comedy about two star-crossed lovers. The international star’s two-decade acting career has seen him play the lead in 2012 glam-metal musical comedy Rock of Ages and a supporting role in 2019’s Terminator: Dark Fate.

Boneta commented: "This is an incredibly exciting opportunity for me to represent a forward-thinking brand in Skrill USA and its Skrill Money Transfer solution. Sending money back home or even to friends in other countries shouldn’t be as complicated as it is. I’m looking forward to telling people about this digital-first solution, with zero fees when using a bank or debit card – it can benefit a lot of people."

Paul Jardon, CEO and CFO of Skrill USA, Inc., said: "Skrill’s wide range of products, particularly Skrill Money Transfer, have proven to be a strong fit in the U.S., addressing various consumer payments needs. With Diego Boneta, a truly international and borderless star, as our new U.S. ambassador, we look forward to expanding our brand recognition and helping even more consumers to take advantage of our solutions."

For more information on how to send money to Mexico using Skrill Money Transfer, visit


About Skrill

Skrill has been making digital payments simple, secure and quick since 2001. We’re an acknowledged world-leader in developing global payment solutions for people’s business and pleasure, whether they’re buying online or sending money to family and friends. We also meet the needs of businesses worldwide, helping them build a global customer base and drive growth.

The assets, liabilities, and results of operations of Skrill USA are consolidated in Paysafe Limited’s consolidated financial statements; however, Paysafe Limited has no direct equity ownership in Skrill USA.

About Paysafe Limited

Paysafe Limited ("Paysafe") (NYSE: PSFE) (PSFE.WS) is a leading specialized payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of U.S. $100 billion in 2020, and approximately 3,400 employees located in 12+ global locations, Paysafe connects businesses and consumers across 70 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at

1 Skrill Money Transfer has zero ‘send’ fees when using a bank or debit card to make a transfer.

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For further information, please contact:
Nick Say, Manager, Corporate Communications, North America
T: +1 514 452-8747; E: [email protected]

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Okay, Elena Stepanovna, go to my dressing room and put yourself in order. Lena immediately ran to wash up and be transferred. During this month that she works for me, she learned the basic rules that my personal assistant must follow: wear only stockings, change manicure.

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