Hp smart scan

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HP printer setup (HP Smart app)

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Use the HP Smart app for computers and mobile devices to print, copy, scan, troubleshoot printer issues, and set up a printer on a wireless network.

Install the HP Smart app and set up the printer

Get the HP Smart app for Android, Apple iOS and iPadOS, Windows 10, and Mac to set up and use your HP printer to print, scan, copy, and to manage settings.

Do the following if you are setting up the printer on a Wi-Fi network.

  • Place the printer and the computer or mobile device near the Wi-Fi router.

  • Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

  • Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

  • After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

  1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows 10), or HP Smart - Mac App Store.

    If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​

    Note:

    Disconnect from a Virtual Private Network (VPN) connection before downloading.

  2. If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

  3. In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

    If your printer is not found, continue to the next step.

  4. Restore network default settings on the printer to prepare it for a Wi-Fi connection.

    • Most printers with a touchscreen: From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

    • Most inkjet, Laser NS, and Neverstop printers without a touchscreen: Press and hold the Wireless and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash.

    • Most LaserJet printers without a touchscreen: Press and hold the Wireless button until the Attention light flashes, and then wait for the Wireless light to flash.

    • Envy 6000, 6000e, 6400e, ENVY Pro 6400, DeskJet Plus IA 6000, 6400, and Tango printers: Press and hold the Wireless button on the back of the printer for five seconds until the Status light flashes (blue or purple depending on the model).

  5. Within two hours, restart the printer, close then re-open HP Smart, and then try adding the printer again.

Use the HP Smart app

Print, scan, and copy by clicking the HP Smart app home screen tiles. You can also check printer status, troubleshoot issues, order supplies, and set printer preferences.

Example of the HP Smart app home screen (mobile, computer)

Example of the HP Smart app home screen (mobile, computer)
  • To print, select a print job type from the home screen, select the item to print, use the photo editing tools if necessary, and then change any print job settings.

  • To scan, choose to scan from the printer scanner glass or document feeder, import a photo, or use the computer or mobile device camera to capture a photo or document. Use the editing tools if necessary, and then print, save, or share the scanned item. For more information, go to How to scan with an HP Printer.

  • To copy (Android, iOS only), open the Copy tile, use the camera to capture a document or photo, select the size and number of copies, and then print the item in color or black and white.

  • To manage the printer, click the picture of your printer on the home screen to change preferences and options, check the printer status, and more.

  • To add or remove home screen tiles, select Personalize Tiles at the bottom of the screen (Android, iOS) or in the App Settings (Windows, Mac).

  • To learn about other app features, select one of the following links:

    • Diagnose and Fix: Run this troubleshooting tool built into the HP Smart app for Mac and Windows computers if you are experiencing issues with your printer.

    • Print Anywhere: Use your printer when you are away from home and have access to a cellular network or Wi-Fi with internet access.

    • Shortcuts: Create one-touch Shortcuts (formerly Smart Tasks) to quickly complete repetitive tasks such as emailing, printing, and saving scans.

    • Mobile Fax: Securely send documents to a fax machine or fax-capable printer.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

What are the requirements to use the HP Smart app?

Review connection and software version requirements for the HP Smart app.

  • An HP printer that supports HP Smart

  • The printer is connected to a wireless network with internet access

  • A compatible mobile device or computer.

    • Android 7.0 and later

    • Apple iOS 13 and later

    • Windows 10 version 1803 and later

      For Windows 10 version 1709 or earlier, download and install HP Easy Start from 123.hp.com.

    • macOS 10.13 and later

      For macOS 10.12 or earlier, download and install HP Easy Start from 123.hp.com or set up your printer using Apple AirPrint. Go to HP printer setup (Apple AirPrint for Mac) for more information.

Why do I need to sign in or create an account to use HP Smart?

An HP Smart account allows you to print and scan from the HP Smart app, as well as access to premium features such as mobile fax.

You can also use HP Smart to remotely manage, share access, and print from anywhere with a compatible HP printer.

Why can't I connect my wireless printer or print over the network?

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

  • Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

  • Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.

  • Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network.

  • Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.

    • Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.

    • Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops flashing when the connection completes.

    • HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.

  • Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.

  • Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for to find the document on how to print and evaluate the report.

  • Enable Bluetooth on your device during printer setup (Android, iOS only): The HP Smart app uses Bluetooth to help locate the printer and set up the wireless connection to the network.

Which languages do the HP Smart app support?

HP Smart is currently available in the following languages.

  • Arabic (Windows 10, Mac only)

  • Bulgarian

  • Catalan (Windows 10, Mac only)

  • Chinese (Simplified)

  • Chinese (Traditional)

  • Croatian (Windows 10, Mac only)

  • Czech

  • Danish

  • Dutch

  • English

  • Estonian

  • Finnish

  • French

  • German

  • Greek

  • Hebrew (Windows 10, Mac only)

  • Hungarian

  • Indonesian (Windows 10, Mac only)

  • Italian

  • Japanese

  • Korean

  • Norwegian

  • Latavian

  • Lithuanian

  • Polish

  • Portuguese

  • Romanian (Windows 10, Mac only)

  • Russian

  • Slovak (Windows 10, Mac only)

  • Slovenian (Windows 10, Mac only)

  • Spanish

  • Swedish

  • Thai (Windows 10, Mac only)

  • Turkish

Which printers are compatible with the HP Smart app?

Most wireless-capable printers manufactured in 2010 and later are supported by the HP Smart app.

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How to scan with an HP printer

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Set up scan jobs from the printer or use your device camera to capture documents and photos.

Scan with an HP printer (Windows, Mac)

Set up scan jobs from the printer or use the computer camera to capture documents and photos.

Note:

You must create or sign in to an HP account to access all printer functions. If the HP Smart app does not work, download HP Easy Start on your computer from HP Software and Driver Downloads, and then install the full feature driver.

Install the HP Smart app (Windows, Mac)

Install the HP Smart app on your computer running Mac or Windows.

  1. Place the printer near the Wi-Fi router if you are setting up a wireless connection.

  2. Make sure paper is loaded in the main tray, and then turn on the printer.

  3. Download the HP Smart app from HP Smart - Microsoft Store (Windows 10) or HP Smart - Mac App Store (macOS).

    If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​

    Note:

    Disconnect from a Virtual Private Network (VPN) connection before downloading.

  4. If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

  5. Open the app to set up your printer.

    • If your printer is found, follow the instructions to complete the setup.

    • If your printer does not display or to add another printer to the app, click the plus sign , and then follow the instructions to add the printer.

Use HP Smart scan options

Save, share, and send scanned documents with the HP Smart app for Windows or Mac.

Scan with the HP Smart app (Windows, Mac)

Scan documents and photos from the printer, capture items with the computer camera, or use the scan tools with files saved on the computer.

  1. Click the Scan tile on the HP Smart app home screen.

  2. If a Get Started screen opens, click Get Started.

    Note:

    The Get Started screen displays when you select Scanner, Import, or Camera for the first time.

  3. Select an option from the top menu bar.

    • Scanner: Place the original on the printer scanner glass or into the automatic document feeder (ADF). Select scan job type, size, color, and resolution settings, and then click Scan in the lower right corner.

    • Import: Select photos saved on your computer to apply a boundary, and then use the settings to edit, print, and share.

    • Camera: Uses the computer camera or a webcam to capture, edit, and print or share a photo or document.

    HP Smart app scan tasks
  4. From the Scan window, change settings, such as source, presets (document or photo type), page size or scan area, output type, and resolution to match the scan job.

  5. Select the Auto Enhancements icon to toggle the enhancement features on or off.

    • Auto-Enhancements: Automatically brightens colors and sharpens image contrast.

    • Auto-Orientation: Automatically rotates images to their correct orientation.

  6. Click Scan.

    A preview of the scan displays.

  7. If the Detect Edges window opens, adjust the boundaries by clicking and dragging the blue dots, and then click Apply.

  8. Select from the following options and settings in the Preview window.

    • Add another page by clicking + Add.

    • Drag and drop the images to reorder multi-page scans.

    • Click the Menu icon to edit, replace, or delete the scanned items.

    • Click the Rotate icon to rotate the item.

    • Select the file type, either Basic PDF to save as a single file or Image to save the scans separately.

  9. In the Edit window, adjust or enhance the file by cropping, changing the color, rotating, or adding filters and text, and then click Done.

    Adjusting the boundaries of a scanned item in HP Smart
  10. Select an option to save, print, share, or fax the scan file.

    • Print: Send the scan to the printer.

    • Save: The default save location for scanned documents is the Documents folder and the Pictures library for scanned photos. Save the scan in the default location or browse to a different folder.

    • Share: Send the scan in an email, share via social media accounts such as Twitter, Facebook, or Instagram, or save the scan in a cloud storage account, such as Box or OneDrive. You can also look for other apps in the Windows or Mac store.

    • Shortcuts: Create or use an existing shortcut for printing, emailing, or saving scanned files to cloud accounts.

    • Fax: Send the scan via fax.

    Selecting Scan options in the HP Smart app
  11. After saving the scan, click OK, and then click the Back button to return to the Home screen.

Save a scan as a single or multi-page PDF (Windows, Mac)

Use the HP Smart app to create a PDF of a scanned document.

  1. Click the Scan tile on the HP Smart app home screen.

  2. Click Get Started.

    Note:

    The Get Started screen displays when you select Scan, Import, or Camera for the first time.

  3. Select an option from the top menu bar.

    • Scanner: Place the original on the printer scanner glass or into the automatic document feeder (ADF). Select scan job type, size, color, and resolution settings, and then click Scan in the lower right corner.

    • Import: Select photos saved on the computer to apply a boundary, and then use the settings to edit, print, and share.

    • Camera: Uses the computer camera or a webcam to capture, edit, and print or share a photo or document.

    HP Smart app scan tasks
  4. Adjust the boundaries, by clicking and dragging the blue dots, and then click Apply.

  5. For multi-page documents, click + Add in the Preview window to return to the Scan window. Load the next page onto the scanner glass or capture it with the camera.

    Repeat this process until all the pages of the document are scanned.

  6. Change the file name and select Basic PDF as the file type.

    HP Smart save and share scan options
  7. Click Save to save the PDF to a folder on the computer, or click Share for options to email or share the file.

Send scans to email (Windows, Mac)

Use the HP Smart app to email a scanned document or photo.

  1. Set up a personal email account with the pre-installed Mail app on the computer.

    • Windows: Open the Mail app, click Settings, and then click . Select the service provider, and then enter the email address and account password to complete the setup.

    • Mac: Open the Mail app, and then click . Select the service provider, and then enter the email address and account password to complete the setup.

  2. Click the Scan tile on the HP Smart app home screen.

  3. Select an option from the top menu bar.

    • Scanner: Place the original on the printer scanner glass or into the automatic document feeder (ADF). Select scan job type, size, color, and resolution settings, and then click Scan in the lower right corner.

    • Import: Select photos saved on the computer to apply a boundary, and then use the settings to edit, print, and share.

    • Camera: Uses the computer camera or a webcam to capture, edit, and print or share a photo or document.

    HP Smart app scan tasks
  4. Adjust the boundaries using the circles at the corners of the imported or captured item, and then click Apply.

    Adjusting the boundaries of a scanned item in HP Smart
  5. In the Preview window, change the file name and type, and then click Share.

    HP Smart save and share scan options
  6. Click Mail.

    An email message opens with the file attached.

  7. Enter the email address in the To field, and then click Send.

Scan with an HP printer (Android, iOS)

Set up scan jobs from the printer or use a mobile device camera to capture documents and photos.

Install the HP Smart app (Android, iOS)

Install the HP Smart app on a mobile device running Android or iOS.

  1. Place the printer near the Wi-Fi router if you are setting up a wireless connection.

  2. Make sure paper is loaded in the main tray, and then turn on the printer.

  3. Download the HP Smart app from 123.hp.com.

    Note:

    Disconnect from a Virtual Private Network (VPN) connection before downloading.

  4. If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

  5. Turn on Bluetooth to help locate the printer during the setup.

  6. Open the app to set up the printer.

    • If the printer is found, follow the instructions to complete the setup.

    • If the printer does not display or to add another printer to the app, click the plus sign , and then follow the instructions to add the printer.

Use HP Smart scan options

Save, share, and send scanned documents with the HP Smart app in Android or iOS.

Scan with the HP Smart app (Android, Apple iOS)

Scan documents and photos from the printer, or capture items with the phone or tablet camera.

  1. Select one of the following scan tiles from the HP Smart app home screen.

    • Printer Scan: Place the original on the printer scanner glass or into the automatic document feeder (ADF). In Android, tap the Settings icon to select the input source, resolution, and color, and then tap Close. In iOS, tap the dropdown to select the paper size, quality, and color, and then tap Done.

    • Camera Scan: Uses the camera on a phone or tablet to capture a photo or document that you can edit, print, or share.

  2. Tap the Preferences icon toggle the enhancement features on or off, and then tap Done.

  3. Select a preset option, and then tap Scan or the white circle to start the scan.

  4. If an Adjust Boundaries or Detect Edges screen displays, tap Auto or manually adjust the boundaries by tapping and moving the blue dots, and then tap Next.

    Preview of adjusting boundaries for a scan
  5. Select from the following options and settings in the Preview window.

    • Add another page by tapping + Add.

    • Tap and drag the images to reorder multi-page scans.

    • Tap the Menu icon to edit, replace, or delete the scanned items.

    • Tap the Rotate icon to rotate the item.

    • Select the file type, either Basic PDF to save as a single file or Image to save the scans separately.

  6. In the Edit window, adjust or enhance the file by cropping, changing the color, rotating, or adding filters and text, and then tap Done.

    Scan Edit screen
  7. Select an option to save, print, share, or fax the scan file.

    • Print: Send a scan to the printer.

    • Save: The default save location for scanned documents is the Documents folder and the Pictures library for scanned photos. Save a scan in the default location or browse to a different folder.

    • Share: Send a scan in an email, share via social media accounts such as Twitter, Facebook, or Instagram, or save the scan in a cloud storage account, such as Box or OneDrive. You can also look for other apps in the Windows Store.

    • Shortcuts: Create or use an existing shortcut for printing, emailing, or saving scanned files to cloud accounts.

    • Fax: Send a scan via fax.

  8. After saving the scan, tap the back button to return to the Home screen.

Save a scan as a single or multi-page PDF (Android, Apple iOS)

Use the HP Smart app to create a PDF of a scanned document.

  1. Select one of the following tiles from the HP Smart app home screen to start the scan.

    • Printer Scan: Place the original on the printer scanner glass or into the automatic document feeder (ADF). In Android, tap the Settings icon to select the input source, resolution, and color, and then tap Close. In iOS, tap the dropdown to select the paper size, quaity, and color, and then tap Done.

    • Camera Scan: Uses the camera on your phone or tablet to capture a photo or document that you can edit, print, or share.

  2. Choose your preset options, and then tap Scan or the white circle button to start the scan.

  3. If an Adjust Boundaries or Detect Edges screen displays, tap Auto or manually adjust the boundaries by tapping and moving the blue dots, and then tap Next.

  4. For multi-page documents, tap + Add to return to the scan step. Load the next page onto the scanner glass or capture it with your camera.

    Repeat this process until all the pages of your document are scanned.

  5. Tap Share/Save (iOS) or Save (Android).

    Add pages for multi-page documents and then tap Share or Save
  6. If necessary, tap File Type. Select Basic PDF, tap the back arrow, and then tap Share/Save for options to save or send the PDF.

    Select PDF from the Format list before saving the scan

Send scans to email (Android, Apple iOS)

Use the HP Smart app to email a scanned document or photo.

  1. Set up your personal email account in your mobile device settings.

    • Android: Go to Settings, select Accounts or Users & accounts, and then tap Add Account. Select your service provider, and then enter your email address and account password to complete the setup.

    • Apple iOS and iPadOS: Go to , and then tap Add Account. Select your service provider, and then enter your email address and account password to complete the setup.

  2. Select one of the following tiles from the HP Smart app home screen to start the scan.

    • Printer Scan: Place the original on the printer scanner glass or into the automatic document feeder (ADF). In Android, tap the Settings icon to select the input source, resolution, and color, and then tap Close. In iOS, tap the dropdown to select the paper size, quaity, and color, and then tap Done.

    • Camera Scan: Uses the camera on your phone or tablet to capture a photo or document that you can edit, print, or share.

  3. Choose your preset options, and then tap Scan or the white circle button to start the scan.

  4. If an Adjust Boundaries or Detect Edges screen displays, tap Auto or manually adjust the boundaries by tapping and moving the blue dots, and then tap Next.

  5. In the Preview window, tap Share/Save (iOS) or Share (Android).

    Selecting Share/Save in the Preview window
  6. Change any file settings, and then tap Share/Save or Share.

    Selecting Share/Save
  7. Tap Mail.

    An email message opens with the file attached.

  8. Enter the email address in the To field, and then tap Send.

Scan with the Mopria Scan app (Android)

Use the Mopria Scan app to scan documents or photos from your HP printer to your Android device.

Check the requirements to scan with the Mopria Scan app.

  • The printer is connected to your network or a Wi-Fi Direct connection.

  • For a Wi-Fi connection, the printer and Android device are within 6 feet of the access point (router).

  • For a network connection, your device is connected to the same network as your printer.

  1. Go to Google Play - Mopria Scan to install the app. If prompted to allow the app to access photos, media, and files on your device, select Allow.

  2. In the Mopria Scan app, tap your scanner under Discovered scanner.

  3. Place the original on the printer scanner glass or into the automatic document feeder (ADF).

  4. Change any desired scan settings, and then tap Scan.

  5. Follow the prompts to complete scanning the document.

Scan with an HP printer (Chromebooks)

Set up scan jobs through Chrome OS or use Webscan when the printer is connected to a network.

Scan from Chrome OS (Chromebooks)

Use Chrome OS to scan documents and photos from a Chromebook.

  1. Update the Chromebook to the most current version of Chrome OS.

  2. Click the clock in the bottom right corner, and then click the Settings icon .

  3. Scroll to the bottom of the screen, and then click Advanced.

  4. Under Print and scan, click Scan.

  5. Select your printer, and then change any settings in the menu on the right and in More settings.

  6. Click Scan.

Scan with Webscan (Chromebooks)

For scan-enabled printers, you can scan documents and photos using Webscan over a network connection. No additional software or drivers are required.

  1. Place the original on the scanner glass or into the automatic document feeder (ADF).

    Note:

    Do not load photos into the ADF to prevent damaging them or the printer.

  2. Make sure your printer is connected to the same network as your computer or mobile device.

  3. Find the printer IP address.

  4. Type the printer IP address into the web browser address line, and then press Enter to open the printer homepage, or Embedded Web Server (EWS).

    Typing the IP address in the internet browser address bar
  5. If a login or certificate window displays, complete the information to finish opening the EWS.

    • If a website security certificate displays, click Continue to open the printer homepage.

    • If a login window opens, type for the username, and then type the PIN found on the label located underneath or on the back of the printer, or the password set by the printer administrator.

    Example of the PIN sticker on printer
  6. Click Scan.

    A message displays.

    Opening the Scan menu in the EWS
  7. Click .

  8. If you are prompted to go to a secure HTTPS-enabled webpage, click OK or Redirect to HTTPS.

  9. If a message displays, click .

  10. In the Administrator Settings, locate and select the box next to Webscan or Webscan from EWS, click .

  11. Return to the Scan menu, select the scan preferences, click Start Scan, and then follow the instructions to save the scan.

    Example of the Webscan settings menu in the EWS

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

Are other scan apps and tools available?

Use another scanning app based on your needs. To enable additional scan features with supported printers, install HP scan software to scan from the printer, duplex scan, and create an editable scan file.

  • HP scan software (Windows, Mac): Go to HP Software and Driver Downloads to install the full feature driver and software. After completing the printer setup, open the scanning software.

    • Windows: Search Windows for your printer model name and number to open HP Printer Assistant. On the Scan tab, click Scan a Document or Photo to open HP Scan.

    • Mac: From the Applications list, open HP Easy Scan. Click the Scanner drop-down menu, and then select your printer.

    Depending on your printer, this scan software supports the following features:

    • Scanning from the printer control panel to the computer or to an email account

    • Two-sided (duplex) scanning using the automatic document feeder

    • Creating an editable scan file using optical character recognition software

  • Windows Fax and Scan: In Windows, search for and open . Click New Scan, and then select your printer to scan.

    Clicking New Scan in Windows Fax and Scan
  • Windows Paint: In Windows, search for and open . Click File or the Menu icon , and then click From scanner or camera.

  • Windows Scan app: In Windows, search for and open the app . If it is not listed, go to Windows Scan (in English) to install it.

  • Apple Image Capture (Mac): Open Image Capture from your Applications list, click your printer name in the Devices or Shared list, and then click Show Details to access all scan settings.

  • HP MFP Scan for HP Laser MFP printers (Windows): After installing the full feature software from 123.hp.com, search Windows for and open . Click Quick Scan to scan a document or photo without changing any settings, or click Advanced Scan for more options and scan job settings.

How do I save a scan as an editable text file?

Optical Character Recognition (OCR) software converts the letters in a scan original to an editable text file. Install the HP printer software package for Windows and Mac to use the feature, if available.

  1. Go to HP Software and Driver Downloads to install the driver and software.

  2. After completing the printer setup, open the scanning software to check if OCR scanning is supported.

    • Windows: Search Windows for your printer model name and number to open HP Printer Assistant. On the Scan tab, click Scan a Document or Photo to open HP Scan. Look for a Save as Editable Text (OCR) shortcut.

    • Mac: Open HP Easy Scan from your Applications list. Click the Scanner drop-down menu, and then select your printer. Scan a document, click Send, and then select Folder. Click the Format menu, and then find RTF or TXT.

  3. If these options are not available, your printer did not ship with OCR software. Contact a third-party OCR software vendor such as OmniPage, FineReader, or Readiris to see if your printer is compatible.

Why can't I connect my wireless printer or scan over the network?

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

  • Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

  • Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.

  • Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network.

  • Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.

    • Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.

    • Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops flashing when the connection completes.

    • HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.

  • Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.

  • Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for to find the document on how to print and evaluate the report.

  • Enable Bluetooth on your device during printer setup (Android, iOS only): The HP Smart app uses Bluetooth to help locate the printer and set up the wireless connection to the network.

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A client purchased a HP Officejet Pro 7740 to replace an older model Officejet Pro printer. She installed the printer herself and connected it to the LAN via Wifi and followed setup instructions that came with the paper - can print successfully but could not Scan to Computer. She is not tech saavy. She calls me in, the IT Consultant. I decided to standardize the setup as we do for printers: Static IP, Disable IPV6, did some initial Ping testing (1-6ms delay, no packets loss etc) I set the IP Addressing mode to Static (IPV4). I disregarded her setup and decided to install the Driver and Software from scratch. I removed her installed printer from Devices and Printers (not from Add/Remove Programs/Software) I went to HP's website to obtain what I hoped to be the "Full Feature Software and Drivers" like in the older times. I instead was directed to "Install HP Smart" which I did. The printer installed and test prints are fine. Scans initiated from the HP Smart App for Windows 10 Professional x64 work well as expected. The problem is when I try to do the Scan to PC/Computer option from the copier. At first, the computer on the LAN were not listed on the printer. So I thought maybe I have to Enable "Scan to PC" and set it to AutoStart from the Printer Software like in the good old days. My initial look into this method was futile because things are now different, because it's different software. Instead what I did was go into the settings of the Printer from via the HP Smart App to check scan settings. I was presented with a message which said "Scan to Computer disabled, Please check with the Administrator that installed the printer". I went to HPs website to do research and I was directed to run HP Print and Scan Doctor for Windows. I did run it and it stuck on checking "WIA SCAN" after about 25 minutes of scanning without completing. I decided to stop it. I did recall that up to that point, everything checked out, inclusive of the driver. At this point (which I don't recall clearly) HP's software did allow me to download additional software to install or fix the issue and I decided that this was all too lengthy and complicated for a printer Install. I decided to do this over on a separate Windows 10x64 Professional PC with the exact same results as documented above, with Printing working, scanning working only when initiated from the HP Smart App. From this point: I removed the printer from Devices and Printers and I tried obtaining the driver entitled "HP OfficeJet Pro 7740 Wide Format All-in-One series Basic Driver - IT Professional Use only (hey, that's me!!)" in the support section of HP's website for the printer. I was hopeful, because then I ran this install, it very much resembles the install of the good old Officejet 8600 pro days! Everything checked out! I opened the familiar Printer icon on the desktop, and I Enabled "Scan to Computer" and set it to AutoStart when Windows starts up! I went to the Printer to do a Scan to Computer and the Name of the computer showed up! I tried to scan and almost immediately, a prompt entitled "HP Scan" popped up on the Windows Desktop with the red "X" message (see attached photo) saying "The HP OfficeJet Pro was not found" At this point, I decided to call it quits and seek out help. It could be my firewall application. I didn't disable it. Computer security is important to us,- and what I would prefer is to whitelist the IP Address of the printer and the specific port number/s for scanning to work properly Can anyone advise on a way forward? Thank you. I appreciate your knowledge as it will help me to technically understand how HP Printers/Scanners work today. It seems so complicated but I wish to say very soon that it was due to a lack of my understanding and it really is a piece of cake! Please see 3 attached screenshots via this Google Drive Link: https://drive.google.com/drive/folders/198sqwHyQrzGZKgjDI2Zqk0uBMfiHzdH9?usp=sharinghttps://drive.go.... I am also wondering..do I have to specify my gateway and dns settings on the printer..I did not remember doing that at all! I will recheck in due course and post update here. Thank you!


5 Replies

· · ·

Mike Davis

Thai Pepper

OP

For the sake of troubleshooting time, turn off the firewall and then test.  That will narrow down your things to check considerably.

When you say "the old way" if you're referring to "Scan to SMB" you probably need to open:

User Datagram Protocol (UDP) ports from 135 through 139 and Transmission Control Protocol (TCP) ports from 135 through 139.

Direct-hosted SMB traffic without a network basic input/output system (NetBIOS): port 445 (TCP and UPD).

You could also try to map to that share from your laptop.  When you ask about DNS being necessary, if you're mapping to the host by name, yes DNS is necessary. If you're mapping by IP, it's not.  

For printers, I leave them on DHCP and create a reservation on the DHCP server.  This does a few things.  1. it documents what IP addresses you're assigning.  Even if you really want to assign it statically, still do this for this reason.  2. If a user is trying to stop a print job gone wrong and does a full reset instead of clearing the queue, when the printer comes back online it will still have the right IP address.  3. if you ever have to change DNS server or gateway address (or even re IP your network) you won't have to visit every device.

1

· · ·

2300peterw

Habanero

OP

There are some instructions here https://123-hp.chat/hp-officejet-pro-7740-scan/ that seem OK (until they don't work).

1

· · ·

kajun989

Jalapeno

OP

Hi Guys, I'll try tommorrow and post some feedback. I appreciate the responses -which is faster than HP Messaging Boards by the way, so kudos to the Spiceworks community! 
I did find some specific information from HP for their ports and their printers (in general I suspect).
For those who are looking for this information, please see the official link here:
https://support.hp.com/us-en/document/c03419426

0

· · ·

kajun989

Jalapeno

OP

Guys, the answer to this was a firmware update on the printer. Thank you all for the help and ideas here which I did use to test.
I did end up using too both the HP Smart method of install and the Download Driver package from website and install (for IT Techs as mentioned above) and both worked fine without any disabling of Desktop firewalls etc. All is well. Thank you!

0

· · ·

Rob-III

Pimiento

OP

Most solutions online don't work, especially for older LaserJet MFP printers like the m475dw. To Scan from desktop or from printer keypad Windows 10 fix: You have to: 1) Select - Windows Services (Control Panel/Administrative Tools/Services). 2) Select - Windows Image Acquisition (WIA). 3) Make sure it's running and set to run Automatic. 4) Select - Properties; 5) Select - Logon tab and then Select - Local System Account and check: Allow service to interact with the desktop. 6) Select - login with your account and change from default to your main administrator's profile and logon password.
This will allow you to scan FROM THE DESKTOP software over WIFI or USB. To then also scan from the printer keypad to a network folder you will have to turn on SMB v1. For steps, Google search: how to turn on windows 10 smbv1. However, you should also Google the resulting security issues with turning it on, Google search: security issues with smb v1.

0

Sours: https://community.spiceworks.com/topic/2314841-scan-to-computer-not-working-for-hp-officejet-pro-7740

Screenshots

Description

Print, scan, and share files by using HP Smart with your HP Printer. HP Smart makes it easy to get started and keeps you going with features like Print Anywhere or Mobile Fax!


· Start with a hassle-free set up, then print, scan, copy, and share files directly from your mobile device to your friends, co-workers, or a linked cloud account
· Manage or print to your printer using any network connection
· Order supplies, get support, and manage your HP account straight from the app
· Create high-quality scans with your mobile device’s camera or import existing files, then preview, edit, and save them as PDFs and JPEGs or send them in your favorite cloud storage account
· Edit and enhance your photos by adding filters and text, cropping, and adjusting the saturation, contrast, or brightness
· It’s easy to send secure faxes from the app with Mobile Fax
· Be more productive with customizable one-touch Shortcuts (formally Smart Tasks)
· Access hundreds of printable crafts, cards, and learning activities for free with Printables! Get involved and get your family creating together!

Some HP Smart features require a network connection and an HP account for full functionality. Certain features/software are available in English language only. For a full list of supported printers, visit: http://support.hp.com/us-en/document/c03722645?openCLC=true

Version 8.9.1

Minor enhancements and bug fixes.

Ratings and Reviews

4.8 out of 5

2.2M Ratings

Phone and printer combo is amazing

I just want to say that I think all these apps and new features on these printers are just amazing and I think it makes it easy for people like myself who uses my phone more than I use my laptop I have this really cheap laptop that is very slow and I’m kind of likeWhy should I buy an expensive laptop that I’m barely going to use because I have a printer that I barely use and I go through printers yearly no matter how expensive they are because I would have them sit there and the ink dry out and damage the printer so I only use my printer once or twice a yearSo instead of me rushing to the store to spend money for a decent working laptop I use my phone and print from my phone scan from my phone I mean my head just exploded because I was so excited I was able to scan a document that I need to really quickly and email it right away from my phone and I just think that was just amazing and I’m so happy thank you , thank you keep these new features coming

HP Smart for Mac

The HP smart is a good way to access mobile uses, printer setup settings, and various other useful tools. The software seems to work well. However, the development team seems to have left out a very important function for Apple Mac users that used to be in the old “HP Utility” application before “HP Smart” came around. The printers have a “scan to computer” function where you stand at the printer and load files and press the printers touch screen button to scan the loaded pages directly to a computer. This function can only be turned on to recognize a Mac computer to scan to by turning on the tool under the “HP Utility” scan settings on the computer itself and not through the printers webpage settings. Now that HP Utility is no more and we only have HP Smart this scan to computer setting is missing. There is no longer a way to scan straight from the printer to a Mac. Instead now you have to load the items to scan at the printer and then walk back to the Mac to press the scan button on the HP Smart app and then go back and forth to the printer again to retrieve the hard copy pages. Additionally, I assume an update to the software would be in the works to better support the apple silicon devices. The current version has to run in Rosetta.

Sleek but Awful

I logged in, which all on its own was not the best because multiple times it gave me an error message that was the equivalent of “something went wrong” without any explanation, after struggling with the app for 20min it finally connected at which point the instructions, which are repetitive and clear as mud, were to close the printer door which I did admittedly closed the wrong door and struggled for another 5 minutes. Finally, after going through all that the printer printed the first side of my sheet fine and then proceeded to print some sort of HP tester page on the other side (it held no information by the way) so I reprinted that sheet and moved on to the next which printed the first side fine but for the back side IT PRINTED IN TINY FONT I never figured out why, never changed the settings, never moved anything but the sheets and this happened twice then it printed the sheet right but was missing parts at the bottom so I tried again and yet again it printed in tiny font and then I ended up using 2 sheets of paper which for what ever reason worked and finally finished it up after and hour of struggle (this process started at 9:40 and ended at 11:10). I’ve struggled before with other hp stuff and the customer service are awful and I will NEVER be buying from these people again.

The developer, HP Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Contact Info
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller
HP Inc.

Size
187.9 MB

Category
Productivity

Compatibility
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
Languages

English, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish

Age Rating
4+

Location
This app may use your location even when it isn’t open, which can decrease battery life.

Copyright
© 2020 HP Development Company, L.P.

Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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Sours: https://apps.apple.com/us/app/hp-smart/id469284907

Smart scan hp

HP Smart

Print, scan, and share files by using HP Smart with your HP Printer. HP Smart makes it easy to get started and keeps you going with features like Print Anywhere or Mobile Fax!


· Start with a hassle-free set up, then print, scan, copy, and share files directly from your mobile device to your friends, co-workers, or a linked cloud account
· Manage or print to your printer using any network connection
· Order supplies, get support, and manage your HP account straight from the app
· Create high-quality scans with your mobile device’s camera or import existing files, then preview, edit, and save them as PDFs and JPEGs or send them in your favorite cloud storage account
· Edit and enhance your photos by adding filters and text, cropping, and adjusting the saturation, contrast, or brightness
· It’s easy to send secure faxes from the app with Mobile Fax
· Be more productive with Smart Tasks—customizable one-touch shortcuts
· Access hundreds of printable crafts, cards, and learning activities for free with Printables! Get involved and get your family creating together!

Some HP Smart features require a network connection and an HP account for full functionality. Certain features/software are available in English language only. For a full list of supported printers, visit: http://support.hp.com/us-en/document/c03722645?openCLC=true

Sours: https://play.google.com/
How To use HP Smart App ?

Yes. - Ariel blushed even more. - But not in the same place. But I just want to help you. You don't believe me.

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Freezing only for a. Moment to once again admire the beauty and perfection of the princess's rounded buttocks, Linda ran her hands over them, fighting the temptation to squeeze them in the heat of passion. It was not at all appropriate, Ariel did not deserve such treatment, just a gentle touch of a skillful tongue.



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