First bank cool springs

First bank cool springs DEFAULT


3310 Aspen Grove Drive, Franklin, TN

Franklin Cool Springs Branch

4/103 Ratings

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Balance minus pending =available balance, pending eventually is paid then shows back up pending again deducted. Something is not right

This bank is technologically years behind other banks, and has more customer service issues and more account errors than I knew a bank can have. So many mistakes were made with my money from this bank that I'm still scratching my head on how it happened. No one seems to realize the problems that work there. If you feel your money is safe here, well, good luck and you've been warned. Try getting someone from the corporate office to call you back sometime (because they NEVER answer the phone there) and you'll see the most unprofessional service around.

Love this bank! Great customer service!

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FirstBank, Franklin Cool Springs Branch

Home > Tennessee Banks > Franklin Banks > FirstBank Franklin > FirstBank, Franklin Cool Springs Branch

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Name:FirstBank, Franklin Cool Springs Branch
Full Service Brick and Mortar Office
Review:3 client reviews
Location:3310 Aspen Grove Drive
Franklin, TN37067
Williamson County
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FDIC Cert:#8663

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The Bank

Concentration:Commercial Lending Specialization
FDIC Insurance:1934-01-01
Holden By:Fb Financial Corp
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:127, view all, view on map
Total Assets:$11,880,737,000
Total Deposits:$10,233,136,000
Total Equity Capital:$1,357,009,000
Total Domestic Office Deposits:$10,233,136,000
Net Income:$97,602,000
Quarterly Net Income:$43,929,000
Return on Assets:2%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:13%

Client Review

3 client reviews of FirstBank scored 3.5 out of 5.

Avoid this bank with every ounce of strength!!!
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by Stonewalled, Oct. 13, 2020

My mother, against my advice, banked with this local racketeering firm. Upon her death, they required more from  me to take over and close her checking account than the state laws require. It all started when. I went to pay for mother’s funeral. Her check card was declined. I call the bank! Someone has called them to say my mother has passed away. They have cancelled her cards. I advise I’m the only hwir and ask who called them. They won’t tell me without a court order. I ask I’d they will close the account and forward the balances to the funeral home - not without a court order. Now that I have the court order they don’t want to follow through with the review and closing of the account. I’m starting to believe their is something fraudulent that has taken place with my mothers accounts and they are trying their best to cover it up. For example 800 was withdrawn while my mother was on life support! How does that happen? No answers. For two months my mother was in the hospital. 1200 each month was withdrawn. How does that happen? When a woman is on life support and can’t walk, but her money can still be withdrawn from her checking account. And then when the sole heir shows up they call in the attorneys and legal requirements to make every effort to stop the account from being audited and closed- this my neighbors is a shady buainsss!  Deom DJ in customer service all the way up to the se treaty to the VIP, they have stonewalled new and made me feel as if my mother had some notation on her a. Oh by to fight me upon her death. Of all the people I’ve spoken with at this bank, the only one That has remained civil is the secretary ive mentioned. None of the other pencil jockeys can find the drive, the courtesy or the common sense to do their jobs. And YET anyone can call in and say the account holder died and they will listen to them. But not the child of said account holder.  

I can almost assure you, that I will edit this review later on and report that there has been additional activities and fees that they have tried to bury between lawyers and stonewalling. If you are a customer and have an idea that your accounts will be at this bank when you pass away, just turn to your children and tell them you are going to make life very difficult for 6 monthS after you die.

This is one bank That should have been shut down 20 years ago when they were giving money back on mortgages. Then foreclosing when one of their family members wanted the house. Things get swept under the rug but occasionally the rug gets lifted up. No matter how many new faces you see in this bank. The good old crooked boys are still in the back fighting over who is going to get first dibs on your cash.

Don’t and I repeat DONT do business with this bank if you appreciate courtesy, accountability and common sense.!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on FirstBank, Cookeville Branch at Cookeville, TN
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Cyndy Schaub
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by Tranquilidad, Jun. 18, 2014

This bank is excellent.  I have recommended it to all my friends and family.  They have a full range of services and have been very helpful even when I call from out of country with a problem. The manager, John Blade, takes an interest in the customersand the community.  You could not pay me to change banks.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on FirstBank, First Bank, Fairview Branch at Fairview, TN
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Cyndy Schaun
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tranquilidad, Jun. 18, 2014

This is an excellent bank with prompt friendly service.  They are very helpful and have all the services I need

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on FirstBank, Highway 46 South Branch at Dickson, TN
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FirstBank Franklin Cool Springs branch is one of the 64 offices of the bank and has been serving the financial needs of their customers in Franklin, Williamson county, Tennessee for over 17 years. Franklin Cool Springs office is located at 3310 Aspen Grove Drive, Franklin. You can also contact the bank by calling the branch phone number at 615-373-7778

FirstBank Franklin Cool Springs branch operates as a full service brick and mortar office. For lobby hours, drive-up hours and online banking services please visit the official website of the bank at You can edit branch details by clicking here if you believe the information is incomplete, incorrect, out of date or misleading.


  • ■ Monday:8:30am - 5:00pm

  • ■ Tuesday:8:30am - 5:00pm

  • ■ Wednesday:8:30am - 5:00pm

  • ■ Thursday:8:30am - 5:00pm

  • ■ Friday:8:30am - 5:00pm

  • ■ Saturday:Closed

  • ■ Sunday:Closed

FirstBank Franklin Cool Springs is open Monday to Friday and closed on Saturdays and Sundays. The branch opens at 8:30am in the morning. Working hours for Franklin Cool Springs branch are listed on the table above. Note that this data is based on regular opening and closing hours of FirstBank and may also be subject to changes. Please call the branch at 615-373-7778 to verify hours before visiting.


  • Bank Name:FirstBank

  • Bank Type:Federal Reserve Non-member Bank

  • FDIC Insurance:Certificate #8663

  • Routing Number:N/A

  • Online

  • Branch Count:64 Offices in 3 states


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