USCIS Office Closings
San Jose: As of May 3, this ASC is open for extended hours from a.m. to p.m. through Oct. 8, , will resume regular hours Oct. 12,
Orlando: As of May 3, this ASC is open for extended hours from a.m. to p.m. through Oct. 8, , will resume regular hours Oct. 12,
USCIS San Jose, CA Field Office New Location
The USCIS San Jose Field Office at Monterey Road is closed for business to begin the move to their new location. Those seeking immigration and citizenship information may visit the new location beginning on March
- The new location for the San Jose Field Office is Coleman Avenue, Santa Clara.
- It is on the west side of the Norman Mineta San Jose International Airport across from Costco Wholesale. It is a gray building with open parking in the front.
- Information services will start on Wednesday, March 20, and interviews for citizenship and residency will begin Thursday, March During the closure, those with a genuine emergency should go to the USCIS San Francisco Field Office at Washington Street, San Francisco, during business hours for service.
The San Jose Application Support Center is slated to move to the new San Jose Field Office from its present location at Charcot Avenue in San Jose. That office will close on April 4, and will be open at the Coleman Avenue location on April 8.
The field office Grand Opening will take place sometime in mid-May.
During the closure/transitional period, customers are encouraged to use our online and telephone services
- Complete information about immigration law is available at www.uscis.gov, including personalized information about people’s cases, can be accessed at Case Status Online on that website.
USCIS field offices do not allow walk-ins. You must have an appointment to visit an office.
Field offices in the U.S. and its territories provide:
- Interviews for all non-asylum cases (for example, getting a Green Card);
- Naturalization ceremonies; and
- Appointments for information and applicant services that supplement what we provide through our website and by phone (for example, case-specific scenarios that require in-person help).
Offices may close because of inclement weather or unexpected events. We encourage all visitors to check the Office Closings page before traveling to make sure we are open.
USCIS accepts payments at USCIS field office locations through Pay.gov for the following forms:
Applicants may make these payments in person at a field office and must schedule an appointment through the USCIS Contact Center before visiting a USCIS field office to process payments for the forms mentioned above. USCIS will only accept payments from a bank account (ACH), debit card or credit card with revolving credit line (and not, for example, prepaid gift cards with bank logos).
As of June , USCIS accepts payments for fees to file an appeal of a DHS officer decision with the Board of Immigration Appeals (BIA) or for Executive Office for Immigration Review (EOIR) immigration court motions through Pay.gov at self-service kiosks located in USCIS field offices. Attorneys or accredited representatives may now pay for BIA and EOIR fees at these kiosks without an appointment. Attorneys and accredited representatives who need to use the kiosk to make a payment to the EOIR or BIA may email [email protected] They will receive an email response authorizing them to access the kiosk area, specifically, but not other areas of the facility.
Attorneys and accredited representatives may walk in and use the self-service kiosks during a field office’s open hours. Applicants may accompany attorneys or accredited representatives when making a payment. However, applicants may not process BIA or EOIR payments using the self-service kiosks without an attorney or accredited representative present. These kiosks will only accept debit cards and credit cards with revolving credit lines (and not, for example, prepaid gift cards with bank logos). The kiosks do not accept bank account (ACH) payments. Attorneys and representatives cannot use these kiosks to pay non-DHS BIA fees.
Attorneys and accredited representatives should bring the following information with them to make payments for BIA and EOIR fees using the self-service kiosks:
- Applicant A-Number;
- Applicant address;
- Applicant email address; and
- Kiosk permission letter.
To complete payment, attorneys and accredited representatives should follow the prompts shown on the kiosk screens.
Federal law prohibits weapons like firearms, knives, pepper spray and ammunition at any USCIS facility. Even if you have a permit for a firearm, you cannot bring it to a USCIS building. Please check your purse, briefcase, or bag and remove and safely store these items before your visit. Violators may be subject to fine and/or imprisonment. Please see Title 41, Code of Federal Regulations, Subpart C for more information.
Under USCIS policy cell phone, video, and audio recording, as well as traditional and cell phone photography are all prohibited in USCIS field offices, unless specifically allowed during naturalization ceremonies.
Questions About Your Case
You can get basic information about immigration services and ask questions about your case on our tools page without calling or visiting an office.
If you need help with document services (such as passport stamps or advance parole) or have an emergency, see the USCIS Contact Center webpage to make an appointment.
Transfers to Other USCIS Offices
To process applications faster, we may move some of our application work to other field offices. Therefore, you might receive a notice (for example, for an interview or a Request for Evidence) that comes from another field office that has not handled your case before. Please follow the instructions in your USCIS notice. This change does not affect where you will go for your biometric appointment. We will still send you to the closest USCIS application support center. If you have questions about any notice you receive from us, please contact the USCIS Contact Center.
Avoid Immigration Scams
Many people offer help with immigration services. Unfortunately, not all are authorized to do so. While many unauthorized practitioners mean well, some of them are out to scam you. This is against the law and may be considered an immigration services scam. If you need legal advice on immigration matters, make sure the person helping you is authorized to give legal advice. Learn more about avoiding scams and how to protect yourself.
Becoming an Accredited Representative
If you are not an attorney and wish to provide the public with immigration services, you must be authorized by the Department of Justice (DOJ)'s Office of Legal Access Programs. When you submit your application package to the DOJ, you must also submit a copy of the package to your local USCIS district office.
Field Office Feedback
There are several ways to provide feedback to USCIS:
- If you are at a USCIS office and feel that you are being mistreated, are unhappy with the service you received, or wish to compliment the staff, you may discuss it with a supervisor or the field office director while you are still at the office. Our leadership takes the feedback we receive seriously.
- Submit fraud, waste, and abuse allegations directly to the Department of Homeland Security’s Office of Inspector General. The contact information is on our Contact Us page and is also posted in the waiting rooms of USCIS field offices.
Field Office Locator
Locate a USCIS field office. Please refer to your interview or appointment notice to confirm the field office address for your visit. USCIS field offices do not allow walk-ins. You must have an appointment to visit an office.
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