Hp spectre trackpad issues

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Windows 10: HP Spectre x360 Synaptics Touchpad not working properly

Discus and support HP Spectre x360 Synaptics Touchpad not working properly in Windows 10 Drivers and Hardware to solve the problem; I am turning to the Microsoft community for help after a number of days trying to resolve issues I am having with the touchpad on my HP Spectre x360... Discussion in 'Windows 10 Drivers and Hardware' started by BillValentine2, Feb 18, 2020.


HP Spectre x360 Synaptics Touchpad not working properly

  1. HP Spectre x360 Synaptics Touchpad not working properly - Similar Threads - Spectre x360 Synaptics

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  1. microsoft touchpad on hp spectre x360

Sours: https://www.windowsphoneinfo.com/

The TouchPad on the on the HP Spectre X360 is very sensitive and hasn’t been without its issues. Some users have complained that it would intermittently stop working or would stop responding altogether. If you need to troubleshoot and fix TouchPad issues on the HP Spectre X360, this tutorial is for you.

Fix TouchPad issues on the HP Spectre X360
First let us update the drivers if there is one available.

1. Navigate to the HP Support Assistant in your apps Window and open it. This will open a new HP window.

2. Select Updates and check for updates.If there is a newer driver found, move on to the next step. If there isn’t, move on to the next method.
3. Select download and install. Reboot your laptop if prompted.

If that doesn’t work, try turning the touchpad off and back on again. You do that by tapping twice in the top left of the touchpad. Leave it a couple of seconds and then repeat to turn it back on again. Retest.

Hard reset to fix TouchPad issues
If that doesn’t work, perform a hard reset of the HP Spectre X360. HP Support actually suggest doing this too so it isn’t just me.

1. Remove the laptop from the mains and remove any peripherals. That includes any USB mice, keyboard or other devices.

2. While powered on, hold down the power button for around 15 seconds. The laptop should power off but hold the button for the allotted time.
3. Connect the charger to the laptop and turn it on.The laptop should boot as normal and the touchpad should work once more.

For most users that I know of, one of these three options will surely fix the TouchPad issue. If they don’t work you can visit the HP TouchPad page for further advice or you may need to contact HP directly.


Sours: https://forums.tomsguide.com/faq/troubleshoot-and-fix-touchpad-issues-on-the-hp-spectre-x360.415572/
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Over the past few years, I’ve had the opportunity to use and review a lot of HP laptops. I’ve tracked how HP’s sharpened its design chops, improved performance and battery life, and invented all new form factors with unique materials. But through all of those laptops there has been one constant: terrible trackpads.

It’s not that the actual hardware in HP’s trackpads is bad — they are large, smooth, glassy multitouch surfaces, just like you’d find on any modern laptop. The problem has always been inferior drivers and firmware, which have resulted in poor gesture support, choppy scrolling, bad palm rejection, and all of the other things that make a trackpad frustrating to use. HP has stubbornly stuck with Synaptics drivers on its trackpads, despite many customers and reviewers like myself begging the company to switch to something better.

Today, HP has revealed it is switching to something better. Specifically, it is using Microsoft Precision trackpad drivers on its new Envy 13, Envy 17, Envy x360 13, and Envy x360 15 laptops, matching what the rest of the Windows laptop world has offered for years. Precision drivers have improved the trackpad experience on virtually every machine they are used on, bringing Windows laptop trackpads to a level of performance, reliability, and smoothness that almost matches what Apple’s MacBooks have had for years. Microsoft developed the drivers itself specifically to address the age-old problem of bad Windows trackpads, and it was largely successful. But it never forced laptop makers to use them, and HP was one of the last holdouts that hadn’t implemented Precision drivers.

Image: HP

The new Envy models are the first consumer HP laptops with Precision drivers (the company has used the superior drivers on its business line for a couple of years now, which made the poor consumer experience even more frustrating), but the company says it plans to bring them to its entire line of products as new models are announced across its various Envy, Spectre, and Pavilion lines. (Sadly, that doesn’t apply to the recently released Spectre x360 15-inch with OLED screen I’m currently testing, which still has the awful Synaptics experience.)

With a finally good trackpad experience, HP’s laptops now have the potential to rocket to the top of many recommendations, as they already offer great performance, eye-catching designs, and impressive battery life. It’s not clear if the company will bring the Precision drivers to existing models, but chances are, it will only use them on new models going forward. But my fingers are crossed that the next HP laptop that comes in for review isn’t saddled with the same old trackpad problems I’ve seen for years. Now it just has to make all of the screens 3:2 aspect ratio.

Sours: https://www.theverge.com/2019/5/28/18638862/hp-trackpad-windows-precision-drivers-fix-envy-laptops-hardware

HP Touchpad not Working [SOLVED] – Quickly & Easily

HP Touchpad not working? This could be very frustrating, especially when you know that you haven’t done anything that causes the problem.

But don’t panic! This is a common issue and you can fix HP touchpad not working quickly and easily!

How do I fix Touchpad not working on HP 

Here are the solutions you can try to fix HP laptop Touchpad not working. You don’t need to try them all; just work your way down until your problem is solved.

  1. Enable the Touchpad service for your laptop
  2. Update the Touchpad driver
  3. Troubleshoot the hardware issue

Fix 1: Enable the Touchpad service for your laptop

If the Touchpad is disabled, your laptop Touchpad stops working. So you can check and enable the Toucpad in your laptop to fix it. There are two ways to enable Touchpad in your HP laptop:

Way 1: Check the dot at the upper left corner

There is generally a dot at the upper left corner on the Touchpad pane, so you can double tap the dot on the upper left to enable the HP Touchpad.

Way 2: Enable the Touchpad in Settings

You can go to the Mouse settings in your laptop to enable the Touchpad:

Note: The screenshots below are from Windows 10, but the fixes apply to Windows 8 & 7.

1) On your keyboard, press the Windows logo key and X at the same time.

2) Click Settings in the popup menu.

3) Click Devices.

4) Click Mouse and touchpad, and click Additional mouse options.

5) Select the Touchpad tab (or Hardware tab or Device settings tab), and make sure your Touchpad is enabled.

6) Reboot your laptop and try your Touchpad.

Fix 2: Update the Touchpad driver

The missing or outdated Touchpad driver can cause your laptop touchpad not working issue, so you can update your Touchpad driver to fix the issue.

There are two ways to update the Touchpad driver: manually and automatically.

Manually update the Touchpad driver – You can update the touchpad driver by searching the driver from the manufacturer, then download and install the driver  into your computer. Ensure to download the driver that is compatible with your Windows OS. This requires time and computer skills.

Automatically update the Touchpad driver – If you are not familiar with playing around with drivers, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your Windows system and find the correct driver for your video adapter. You don’t need to risk downloading the wrong Touchpad  driver.

You can download and install your drivers by using either Free or Pro version of Driver Easy. But with the Pro version it takes only a few clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to the flagged Touchpad device name to automatically download the correct version of the driver (you can do this with the FREE version), then install it in your computer.

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires thePro version which comes with full support and a 30-day money back guarantee. You’ll be prompted to upgrade when you click Update All.)

4) Restart your laptop and try your Touchpad.

Note: You can also try to uninstall and reinstall the Touchpad driver with Driver Easy (Pro version required). This is useful especially when you are trying to remove any driver causing troubles and reinstall it.

If your touchpad issue still persists, don’t worry. There’s something else to try.

Fix 3: Troubleshoot the hardware issue

If touchpad on your HP laptop is still not working, you can try the troubleshooting utility in Windows to automatically fix the hardware issue detected. Follow these steps:

1) Open Control Panel in your laptop, and click Troubleshooting.

2) Click Hardware and Sound.

3) Click Hardware and device.

4) Click Next, then wait for the troubleshooting process to finish.

5) Follow the on-screen wizard to automatically fix the detected issues.

6) Reboot your laptop and try your Touchpad.

These’re the effective solutions to fix HP Touchpad not working. Which methods helps you through? If you have any questions, feel free to comment below and we’ll see what more we can do to further help.


214 people found this helpful

Sours: https://www.drivereasy.com/knowledge/how-to-fix-hp-touchpad-not-working/

Trackpad hp issues spectre

Hi Bill. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

1) Update the Touchpad driver from the PC maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you also have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

2) If that doesn't help then enter Device Manager reached by right clicking the Start button, go to Mice > Touchpad and then Driver tab. Choose Update Driver, then Automatic to see if it gets a better driver that resolves the problem. If not try Update Driver > Browse > Let Me Pick to try all previously installed drivers.

3) If that doesn't work then try uninstalling driver, Restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.

A driver that interferes can be blocked as shown here:

4) See the troubleshooting steps here: https://support.microsoft.com/en-in/help/402786...

5) Go to Settings > Devices > Touchpad to go over the Settings. Then choose Additional Settings which opens the Mouse properties box. The Touchpad software installs a tab onto it - usually the last one - that should have more settings to check, including a checkbox to Disable Touchpad when USB pointing device is attached. This prevents palm drag from causing the cursor to jump

6) If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Update History, then uninstall them from the link there, and immediately check for these again and hide with the Hide Updates tool explained here:

You can also go into Repair Mode by whichever method works here: https://www.tenforums.com/tutorials/2294-advanc... to use the new Uninstall Updates button in Advanced Troubleshoot Options: https://pureinfotech.com/uninstall-updates-adva....

You can also use System Restore from within Windows or the above Repair Mode to get back before the problem began, then check for Updates with the Hide Update tool and hide them:

7) If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version. http://windows.microsoft.com/en-us/windows-10/m...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.


Windows MVP 2010-20

Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

I do not quit for those who are polite and cooperative.

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There is "nothing" that we can do.

It is a HP + Synaptics problem. This is the release notes to the (the latest of the driver) which you can download from the Microsoft Update Catalog, unzip the file and look at the release notes yourself. 

Your laptop migrated from legacy driver to new DCH driver (where the GUI to control the driver resides separately on an app you download from the Microsoft Store). Synaptics drivers had many migration problems (a long long list in the release notes). Don't try to force install old drivers, it doesn't work.

You have to deal directly with HP on the issue.

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Thank you for your reply Joseph.  Does apply to the inability to download the Synaptics Touchpad Control Panel app as noted in my posting?  Per my posting, I uninstalled it and now receive Code: 0x803FB005 when trying to reinstall it from the store.  William

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That's a problematic issue. The DCH drivers MUST be installed using the installer exe for it to be fully functional (and thus allowing the app to be successfully downloaded from the Microsoft Store).


Your computer updated your driver automatically and installed the app successfully, but the Microsoft Update Catalog cab file for the doesn't contained an installer. So I don't know how that works.


JR##17 tried to install the synhpconsumerdapp manually and couldn't get it installed. He started a thread at the HP forum. I think basically you need to pile in onto the HP thread and try to escalate the issue so that somebody at HP can point you to the right direction.


As I said, you can download the cab file and take a look at the long list of problems listed in the release notes.

My experience comes from dealing with the new Realtek DCH drivers (often called Realtek UAD drivers in various internet forums) and migrating from the old Realtek HD Audio Manager to the new Realtek Audio Console app from the Microsoft Store. The problems are exactly the same. You can google it and there are thousands more internet discussions on many people couldn't install the Realtek Audio Console app.

If you read JR##17's HP latest posts, he is already been seduced by the dark side (of trying rollback or revert back). Even if it works, the temporary fix probably won't survive when 20H1 comes out in April. Then what? Maybe you'll even survive April update, but Microsoft is going to force another driver update to you in June. Then what? Maybe you'll be successfully on reverting back in June. But then 20H2 comes out in November. The dark side doesn't work in the Microsoft forcing update world.

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I'm not sure if you've solved this problem already, but updating to Windows 10 1909 (https://www.microsoft.com/it-it/software-download/windows10) seems to have solved it for me. 

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Thank you for your reply.  I updated to Windows 10 1909 and there is no change or improvement; the touchpad is still not functioning as is should.  Thank you again for your reply.  Bill

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Problem began with Windows 1903 update. Had to do a system restore to get the Synaptics TP Functionality back. Same for Windows 1904. Hacve to keep using a previous restore point to get the functionality. However, every few days it re-updates Windows 1904 and Functionality is lost. So another Sysem restore. And on and on and on...........

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To Community,  After the latest Windows update to 10.0.19041 the touchpad seems to be functioning "properly".  I can scroll and zoom +/-  That being said, I cannot find an option to disable the touchpad when using a mouse.  Thank you, William

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With the original Synaptics I had software"clickpad" where I could set the scrolling speed, sensitivy, and even set a set a reverse scroll, which allowed scrolling in the same direction as if using the up and down arrows on the keyboard. That is all lost and I am ubable to re-install the Synaptics software that came with the laptop. I can no longer get support from Synaptics. And on another note, one of my brother printers no longer works, This happened with the newest windows update 2004.

Sours: https://answers.microsoft.com/en-us/windows/forum/all/hp-spectre-x360-synaptics-touchpad-not-working/91c98efe-a31b-468f-b5d9-e4399f0d7fc5
Fix the TouchPad on HP Notebooks in Windows 10 - HP Notebooks - @HPSupport

Methods to Fix HP Spectre x360 Touchpad not working

If your HP Spectre x360 TouchPad is not working properly or stopped working then you must try these methods to fix this problem. The common cause of this problem may be the driver so your problem must be solved after upgrading the drivers.

Check your Laptop’s Touchpad driver in the Device manager where you may see a yellow mark next to the device. If this is the problem then you must upgrade the driver of your Laptop. Here is the complete set of instructions that should be followed to upgrade the driver of your HP Spectre x360.

About HP Spectre x360

  • HP Spectre x360 comes with a 13.3-inch FHD display with a resolution of 1920 X 1080 pixels.
  • It is powered by 1.8GHz Intel Core i7-8550U processor with storage OF 256GB SSD and 8GB DDR3.
  • HP Spectre x360 has the battery backup of Up to 7 hours and 28 minutes.
  • Finally, Windows 10 Pro is pre-installed.

Full specifications

Method 1: By Updating Driver

  • Search for DownloadTouchpad Driver for Laptop Model, click the link available on the top of search results or Go to and search for your Laptop model.
  • Click on Category Mouse and Keyboard & Input Devices Under this category you can download the Latest Driver for your laptop.
  • After the download completes you have to double click the .exe file and follow the on-screen instructions to install the driver for your Laptop.

Method 2: Fix HP Spectre x360 Touchpad not working by Updating BIOS

What is BIOS?

  • BIOS or (basic input/output system) is the first program that loads whenever your computer is turned on.
  • Furthermore, it is a software that controls display, keyboard, drives and more.
  • Computers are now coming with UEFI firmware installed instead of BIOS but there is a similar role of UEFI too.
  • It is made accessible to a nonvolatile read-only memory chip and whenever your computer is turned on the processor passes control to the BIOS.

Uses of BIOS

One can perform many functions with BIOS UI such as:

  • Setting or adjusting the system clock
  • For Enabling and disabling some system components and Hardware configuration
  • Lastly, Selecting boot drives and Setting password prompts for providing secured access to the BIOS user interface.

Benefits of updating BIOS

  • Improve the performance of your PC completely
  • Issues with Compatibility are fixed
  • Also, Shorten Boot time
  • Lastly, the Touchpad issue may be fixed by updating BIOS

Instructions to Update BIOS in HP Spectre x360

Remember: Do not turn off the computer or disconnect from the power source while updating the BIOS as it may harm your computer.

  • Download the BIOS Update for HP Spectre x360.
  • After the download finished run the .exe file and follow the instructions to complete the installation.

Read also:

If your Problem is not solved yet you can ask a Question at Infofuge

Sours: https://www.infofuge.com/hp-spectre-x360-touchpad-not-working-solved/

Now discussing:

HP Spectre x360 Touchpad/Trackpad issue (Erratic + Unresponsive)



Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 


As I understand your HP Spectre x360 has issues with the Touchpad/Trackpad,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Which test did you run under BIOS?

Did you perform the interactive touchpad test using F2 diagnostics tool?

Did you check with an alternate/external mouse to check if it works?


While you respond to that, here's a few things you can try:


Attempt using an alternate/external mouse. 

Uninstall and reinstall the drivers for your mouse: 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

  • 1.   Click on Start and type ‘Device Manager’. 

  • 2.   Click Device Manager. 

  • 3.   Click + sign next to Mouse. 

  • 4.   Right-click on mouse entry and choose "uninstall". 

  • 5.   Restart your computer.

Use this link to know about Testing for Hardware Failures: Click here using the HP Diagnostics tool.


Keep me posted for further assistance 😉

Sours: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Spectre-x360-Touchpad-Trackpad-issue-Erratic-Unresponsive/td-p/6100387

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