Whirlpool ice maker

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Whirlpool In-Door Ice Maker Troubleshooting Guide


For general information visit the "How Ice Makers Work

Whirlppol In-Door Ice System

So your ice maker’s slacking off again and your looking for some payback...well you’ve come to the right place.  On this page you will learn how to whip that lazy ice maker back into shape and have it pumping out cubes faster than a kid in a Rubik tournament!

The Whirlpool & Kitchen Aid in-door ice system is very nice design because it frees up a large amount of space in the freezer compartment and makes important job of dumping old ice much more convenient.  Mechanically, this is a Whirlpool modular ice maker with a few extra trim pieces, different fill tube location, and a set of control boards have replaced the bail arm switch.

One other important note… Whirlpool redesigned the optics portion of this system around 2002 so there are two different diagnostic methods depending on which set of boards are installed in your refrigerator, pre or post 2002 ice maker models.

 

Common Problem Links | Pre Op | Pre 2002 Diagnostic Tests
Post 2002 Diagnostic Tests | Ice Maker Removal | Ice Maker Test Points
Ice Maker Parts | Dispenser Parts | Dispenser Strip Circuits

Common Problems:

“My Icemaker is not producing Ice.”

“I can’t get any ice to come out of the dispenser.”

“There is a bunch of frost in the dispenser shoot and ice bin.”

“The bottom of my freezer is covered with ice.”

“There are little flakes of stuff in my ice.”

“The Ice bin is one big clump of ice.”

Pre-Op:

First thing is first! Lets not make more work for ourselves than we have to.

 “Work smarter not harder.”
     –some smart guy-

Is the on of switch, located on the right side ice maker control slid to the on position?  An invisible beam of infrared light is sent across the top of the ice bin to detect if the bin is full of ice.  The on/off switch is a slide that will block the beam and stop ice production.

Is the ice bin full? Hmmm.

Could there be grime or frost on ether the emitter or receiver board windows that may block the light beam’s round trip?

Whirlpool Refrigerator Troubleshooting


Whirlpool & Kitchen Aid In-Door Ice System Technical Manual PDF

 

Ice Maker Optics Diagnostics

Pre 2002 Diagnostic Tests:

Note: The ice bin must be installed on the door to activate the left side flap, ice should not be over the top notches of the bin.  If you don’t get any response from the diagnostic test… wait 5 minutes then unplug the refrigerator for 10 seconds to reset the ice maker control board and try again.

Step 1. Open the freezer door (make sure that the freezer door has been closed for a minimum of 10 seconds prior to opening the door).

Step 2. Activate the door switch 3 times. Push the button in completely for 1 second each time.

Step 3. Close the freezer door for a minimum of 5 seconds for a maximum of 50 seconds.

Ice Maker Optics LEDStep 4. Open the freezer door and immediately view the diagnostics red status light next to the ice maker’s on/off switch.

Results:

-Two flashes repeated once means the ice maker’s optics are blocked or defective.

-A steady on light for 5 seconds means the ice maker’s optics boards are working properly.

-If there is no light try resetting the optics boards as in the note at the top of this section. If there is still no light you may need a new set of optics boards, or the LED light is out.

Boards purchased from this link have a 1 Year Return Policy! No questions asked, installed or not!

Post 2002 Diagnostic Tests:

Note: The ice bin must be installed on the door to activate the left side flap, ice should not be over the top notches of the bin.  If you don’t get any response from the diagnostic test… wait 5 minutes then unplug the refrigerator for 10 seconds to reset the ice maker control board and try again.

Step 1. Open the freezer door and observe the red status light next to the ice maker’s on/off switch.Optics Flap

Result:

You should see two flashes and a one second delay repeating. If there is no light your LED light may be out, you may have pre 2002 boards installed, or the optics boards need to be replaced.

Step 2. Close the left side flapper door and make sure you are not blocking the optics board’s light path.

Result:

The red status light should be steady on. If the light continues to flash, your optics are either blocked in some way or they need to be replaced.

Boards purchased from this link have a 1-year warranty, no questions asked, installed or not!

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Sours: https://applianceassistant.com/Refrigerator-Repair/Ice-Makers/Whirlpool-In-Door-Ice-Maker-Troubleshooting.php

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WUI75X15HZ Whirlpool 15" Undercounter Ice Maker with LED Interior Lighting and Clear Ice Technology - Fingerprint Resistant Stainless Steel

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WUI75X15HZ Whirlpool 15" Undercounter Ice Maker with LED Interior Lighting and Clear Ice Technology - Fingerprint Resistant Stainless Steel

Features
  • 25 lbs Storage Capacity
  • Fast Ice Mode
  • Door Ajar Alarm
  • Water Filter Status Light
  • Clear Ice Technology
  • Ice Scoop
  • Electronic Touch Controls
  • LED Interior Lighting
  • Self Cleaning Cycle
  • Reversible Door
  • Automatic Defrost
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  • Gravity Drain

    Approximate Dimensions (Inches)
    Height: 34 1/2
    Width: 15
    Depth: 25
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    Check Owner's Manual for complete details.

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    Ice maker stopped making ice.

    Cause 1

    Freezer Temperature is Above 10 Degrees F (-12C)

    If the freezer temperature is above 10 degrees Fahrenheit (-12C), the ice maker will not produce ice cubes efficiently. The freezer temperature should be set between 0 and 5 degrees Fahrenheit (-18 to -15C) for the ice maker to work properly. If the freezer temperature is too high, ensure that the condenser coils are clear of debris and the condenser fan is working properly. In addition, check to see if frost has accumulated on the evaporator coils. If the evaporator coils are frosted over, part of the defrost system has likely failed.

    Cause 2

    Water Inlet Valve

    The water inlet valve is an electrically-controlled valve that opens to supply water to the dispenser and ice maker. If the water inlet valve is defective, or if it has insufficient pressure, it won’t allow water to flow through. As a result, the ice maker won’t make ice. The valve requires at least 20 psi to function properly. Make sure that the water pressure to the valve is at least 20 psi. If the water pressure is sufficient, use a multimeter to check for power to the water inlet valve. If the water inlet valve has sufficient pressure and is getting power, but the ice maker won’t fill with water to make ice, replace the water inlet valve.

    Cause 3

    Ice Maker Assembly

    One component of the ice maker assembly might be defective. Since many of the ice maker components are not sold separately, you may need to purchase and replace the entire ice maker assembly. Before replacing the ice maker assembly, check the water inlet valve, water line, and fan. If none of these parts are at fault, and the freezer temperature is at least 15 degrees Fahrenheit, replace the ice maker assembly.

    UPDATE 3/2/19 For those that have less common problems here’s the complete list

    Cause 4

    Icemaker Module

    The icemaker module is equipped with a motor that cycles the ice ejector arms or turns a tray to eject the cubes into the ice bucket. When the thermostat or sensor on the icemaker tray reaches about 15 degrees Fahrenheit, the motor cycles to release the ice cubes. At the end of the cycle, the icemaker module sends power to the water inlet valve to refill the tray with water. If the icemaker module is defective, the ice maker won’t make or dispense ice. First, depending on your model, make sure that the on/off switch is in the on position or the bail arm is in the down position. If the icemaker module has ejector blades, check to ensure that ice cubes are not stuck in the blades. There are usually test points in the module that a technician can use to further diagnose problems with the module.

    Cause 5

    Low Water Pressure from House Supply

    The home may have insufficient water pressure. The water inlet valve supplies water to the ice and water dispenser. The water inlet valve requires a minimum of 20 psi to function properly. Check the water flow and test the pressure to determine if it is at least 20 psi.

    Cause 6

    Door Switch

    The door switch turns off the ice and water dispenser when the refrigerator door is open. If the door switch fails, the dispenser will not turn on. To determine if the door switch is defective, use a multimeter to test it for continuity. If the door switch does not have continuity when activated, replace it.

    Cause 7

    Ice Level Control Board

    Some refrigerators use an infrared beam to sense the level of ice in the ice bucket. When the ice level reaches the top of the bucket, it interrupts the infrared beam. The control board then shuts off the ice maker. When the ice level drops below the beam, the control board signals the ice maker to make more ice. If the ice level control board fails, the ice maker will stop making ice. Ensure that the ice level control board is getting power. If the ice level control board is getting power, but the ice maker won’t work, replace the ice level control board.

    Cause 8

    Water Filter

    A clogged water filter can restrict the flow of water to the dispenser and prevent the ice maker from working properly. The water filter should be replaced about every six months to maintain proper water flow and ensure water quality.

    Cause 9

    Icemaker Mold Thermostat

    The icemaker mold thermostat monitors the temperature of the ice mold (ice tray). Once the mold reaches the proper temperature, the icemaker ejects the ice cubes and refills the ice mold with water. If the mold thermostat is defective, the ice maker will stop making ice. To determine if the thermostat is defective, use a multimeter to test it for continuity. If the mold thermostat does not have continuity, replace it. (Note: If the ice maker is not cold enough, the mold thermostat contacts will open. If the thermostat contacts are open, the ice maker will not make ice. The ice maker temperature must generally be lower than 20 degrees Fahrenheit for the thermostat contacts to close.)

    Cause 10

    Icemaker Switch

    The ice maker switch might be defective. It is also possible that the icemaker switch got turned off by accident. Check the switch to ensure that it is turned on. If the icemaker switch is turned on, but the ice maker still isn’t working, use a multimeter to test the switch for continuity. If the icemaker switch does not have continuity, replace it.

    You can find a few more things to try on the Frigidaire ice maker not working guide—even though it’s for Frigidaires, a lot of the same solutions apply.

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