Fedex pickup point

Fedex pickup point DEFAULT

Exploring the Options

FedEx Express®:

When a shipment has to be there quickly, you can count on FedEx Express to deliver. In fact, with our Hold at FedEx Location options, express packages and palletized freight are often available for pickup even before the scheduled delivery time at a nearby FedEx Office or FedEx World Service Center®.

Hold at FedEx Location
available with the following
FedEx Express® shipping
Day and time available for pickup after shipment
to most FedEx locations:
FedEx Priority Overnight®
Saturday delivery available
By 9 or 9:30 a.m. the next business day (Monday–Friday)
FedEx Standard Overnight®By noon the next business day (Monday–Friday)
FedEx 2Day®A.M.
Saturday delivery available
By 9 or 9:30 a.m. on the scheduled day of delivery (Monday–Friday)
FedEx 2Day®
Saturday delivery available
By noon on the scheduled day of delivery (Monday–Friday)
FedEx Express Saver®By noon on the scheduled day of delivery (Monday–Friday)
FedEx 1Day® FreightBy 9 or 9:30 a.m. the next business day (Monday–Friday)
FedEx 2Day® FreightBy noon on the scheduled day of delivery (Monday–Friday)
FedEx 3Day® FreightBy noon on the scheduled day of delivery (Monday–Friday)

Hold at FedEx Location options are also available for certain international shipments. Services include FedEx International Priority®, FedEx International Economy®, FedEx International Priority® Freight and FedEx International Economy® Freight. Call 1.800.GoFedEx 1.800.463.3339 and say international services to confirm pickup date and time. The option is not available for FedEx SameDay® or FedEx First Overnight®.


Please note: Ship to pick-up location is currently unavailable

What is ship to pick-up location? 

Ship to pick-up location is a new shipping method that allows you to ship your order directly to a FedEx location where it will be held for you to pick up.

With FedEx pick-up location, we will now offer 15,000 locations nationwide available for you to retrieve your packages.

How does it work? 

Go to and start shopping. Choose Ship to pick-up location option at checkout, enter your zip code, and select your desired FedEx location.

Once your package is delivered to FedEx, your tracking will show when it's ready to be picked up. 

How much does it cost? 

Applicable shipping fees will apply to your Ship to Pick Up Location based on your selection of Standard, Two-Day, or Express shipping method.

  • Standard shipping (3-7 business days): $7.99
  • Two-Day shipping (2-3 business days): $17
  • Express shipping Unavailable at this time: $22

When and how will I be notified of pick up? 

Once your package is delivered to FedEx, your tracking will show when it's ready to be picked up. 

What should I bring to pick up my order? 

Please make sure to bring a photo I.D. that matches the name you provided on the shipping page when picking up your order.

How long do I have to pick up my order? 

You have five business days to pick up your order.

What happens if I do not pick up my order? 

Orders not picked up at the FedEx location within five business days will be shipped back to the distribution center. Refunds will be issued based on the original form of payment. Please allow 10-14 business days from the date we receive your package when we process the items for your account to be refunded. We will send you an email once we have completed the refund process.

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Hold your package at a secure location

You’ll need a government-issued photo ID. If your ID address doesn’t match the package label address, you’ll also need

your tracking number and an alternative form of ID. You can use a utility bill or statement, health or auto insurance card,

property statement from a county or city website, or credit card statement.

When can I pick up packages from FedEx?

You should get a text, automated call or email notifying you that your package is ready for pick up. You can pick up your

package any time after that during normal business hours. Hours vary from location to location. Check the hours of

FedEx locations near you.

Where do I pick up my FedEx delivery?

If you directed your package to be held for pickup, go to the location you selected. If you’re not sure which location you

chose call Customer Service at 1.800. GoFedEx 1.800.463.3339.

If it’s a missed delivery, you’ll need to track your package.

How long will a location hold my package for pickup?

*FedEx will hold your package for up to 10 days for FedEx Ground and five days for FedEx Express service before it’s

returned to the shipper.

How to pick up a FedEx package early?

Although your package may be at a local facility, it won’t be available for pickup until processed. FedEx will attempt to

contact you by phone or email once it’s processed and ready for pick up.

If you’ve been notified by FedEx that your package is ready for pickup, you’ll need the tracking number or door tag and a

government-issued photo identification that includes the recipient's address.

Packages that are redirected to a FedEx location after they were shipped are usually available on the original delivery date.

Rarely, another day may be needed to get the package to the new location depending on when the redirect request was


Who can pick up my FedEx package?

Anyone who lives at the same address as you can pick up your package. They’ll need the tracking number and a

government-issued photo ID that proves they live at the same address as the one on the package label. They can also use

an alternative ID to prove they live with you. They can bring a utility bill or statement, health or auto insurance card,

property statement from a county or city website, or credit card statement with them as proof.

Why was my package taken to a FedEx location for customer pickup?

If a delivery requires a signature or if the package can’t be left at your home, we may deliver your package to a nearby

secure location for pickup, such as your local FedEx Office or Walgreens store. With extended business hours, you can

stop by the location listed on your door tag to pick up your package on your schedule, as early as the same day.


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Fedex Express pickup process

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