Sears Home Warranty
We had a power outage of 18 hours here in Texas. When the power returned, our air conditioner didn't come on. I called Sears and was told to use the online scheduling tool and found the first available appointment was more than 2 weeks out. I called and after a lot of hassle got to talk to a live person.
Initially they said they couldn't help but when I insisted, they put me on hold and a super nice gentleman by the name of Christopher referred me to a fairly local (about a 45 minute drive) a/c repair company. When I called them, they could not have been nicer - even though it was six o'clock in the evening, they sent a couple of repairmen out and had us up and running by 7:30 that same evening.
Their name is Cool Effects by Larry out of Cooper, Texas and I could not have asked for more from them. And the reason we bought the warranty in the first place was because our ice maker stopped making ice several months ago and we were advised that we could save half the amount of repair and parts if we had the warranty. Super friendly, knowledgeable repair man as was the gentleman who came out and did our free spring a/c maintenance. I know there are a lot of negative reviews but my review is all positive.Audri M. Cumby, TX
I have a Home Warranty with them. Generally, in the past, I used to have good experiences with their claim services. Not anymore! Now, they are like a totally different business entity in an extremely bad way.
Under the name Sears, 3-4 different sublet-companies handle a claim, passing the buck to each other, showing a total lack of any honesty/integrity - no kidding. You have to experience it to believe it! I am looking for a better company. Hopefully, I could find one.Jeremiah R. Chicago, IL
Too computerized letting customers know they don't matter. Too hair splitting. They would not repair or replace my oven. The problem changed as I talked with different reps, and sometimes even within one conversation.
It's either mechanical or not mechanical but structural. When I asked what structural meant the rep explained that if a refrigerator motor went out, that was covered, but if the door was faulty, that was structural and not covered because the door was not integral to the operation of the refrigerator.
They leave you on hold too long. The rep above called me to discuss the dispute email I made. The call is ongoing as I type. I've been on hold for half an hour total call time 55 minutes and counting.
Too random. They send whoever, whatever company, is next on their list in your area. Too inconsistent. One time they didn't show up at all. I had to call to reschedule. One time they showed up 5 hours early.
Too impersonal. They send out text messages asking if the job was done to your satisfaction before the job is done. Or they want to know if the tech showed up.
They should check that on their end and not use that tech if they don't trust them that much. It's been a hour and 2 minutes now. I'm hanging up.Me L. Riverside, CA
I have just finished reading so much negative reports from Sears Home Warranty and Cinch Home service, makes me feel that it is not even worth writing another review because apparently the Sears services is still deteriorating.
July 2016 bought top of the line Kenmore Elite refrigerator. First repair: November 2019 Refrigerator Compressor, refrigerator filter drier, evaporator and condenser coil were all replaced on Manufacturer warranty. It took three weeks to get the refrigerator fix.
I had the Master protection plan so it cost me nothing, I was reimbursed for food spoilage, and renting a refrigerator. (This part was good but much inconvenience because it was Thanksgiving week).
July 2020, again the condenser and compressor went bad, It was covered on the manufacturer warranty, it took three weeks to get this fix, however, I had to purchase a small refrigerator that (I know use in the garage) while I waited for repair.
I had to pay co-pay of $75 and $574 for the labor. From August 2020 through January 2021, I open several work orders because the fridge was not cooling, and accumulating lots of ice under the deli tray that was clogging the cooling circulatory system.
I use a hand hair drier to melt the ice and cleaning up the melted water every weekend because the evaporating system was not working as designed. When ever the tech came to fix it, he will remove the inner back panel and remove large blocks of ice.
He stated the the defrost was not working. Moving forward, with several technicians, one was smart enough to replace the mother board and sensor.
On April 2021, again I open work order for reoccurring problem, and another technician after realizing that all the components has been replaced, there was nothing else that could be done and decided that the refrigerator was unrepairable and he will call it in for replacement.
The tech advised not to purchase another Kenmore or any brand Sears was selling because they have had lots of complains from customers.
Since April to today August 27, I have been having so much problem getting anyone from customer service to give me a direct answer or make me understand why this is taking so long to resolve, they will not allow me to talk to a supervisor.
Each time I call for the past 4 months, I will get someone different on the phone. The clerks are trained to be polite on the phone. I got to realize in May that the information from the techs was not been entered into the computer.
In July after several calls and threatening to involve my lawyer, I was told that the information was finally entered and a decision to replace the refrigerator or cash value will be determined, by case management.
I will request a supervisor name and number for follow-up, some of the clerks will not provide that info, and others will provide a phone number and extension but the extension always never work.
I ask why have I not been contacted concerning progress with my case... all customer service will say, is "I feel your frustration but we cannot give you an answer on that issue."
I informed customer services that I have been waiting since April 19,2021 for a replacement, and all I have been getting is excuses to date. I decided to spend my money and purchase a new refrigerator to replace the Kenmore Elite with a General Electric better quality.
Know we are at the end of August, and I have not gotten any satisfaction. Sears is not holding up to their side of the contract. Sears Home Warranty and Cinch Home Service emphasizes Trust and Dependability, "if it cannot be fix, it will be replace"...
The only thing is that they left out how long it will take, or honor customer satisfaction. The protection plan states: "Worry -free coverage, Replacement guarantee-if we can't fix it, we'll deliver and install a new one, Service promise- we'll fix it on our first service visit".
I strongly feel that their service are deceptive practices, because people will give up. It is now time for my lawyer to look into what I feel is deceptive practice. My wife name is on the contract, however, I take care of all our home financial concerns.Jaime H. Rowlett, TX
Do not pay for this warranty!! WARNING!! It takes over a month to get a tech to come out to fix something.
They send several text messages confirming the appt then the day of the actual appt they call from a 1-800# and if you don’t pick up the message says to call back and reschedule.
30 minutes after that you get a text message stating the tech is on their way only to not show up so you have to call and make ANOTHER appt yet another month out. I questioned if this is even a legit company. The customer service agent assured my they were.
I would NEVER pay the $600 for this service or lack of service had I known it would be this difficult. When you call, you’re on hold forever but the customer service people on the phone are very nice which is good.Julie L. Shawnee, KS
Sears Home Warranty has lately been taking long periods of time to complete repairs on our appliances. The first three service calls we arranged were handled fairly quickly, but a remedial fix for our range, which required a kit-type connecting wire to the electric burner, took over a month.
I might add that Sears now collects the deductible fee ($100.00) prior to a technician being dispatched, so they've got your money, and they should honor their agreement. There's also a problem contacting Sears Home Warranty.
Their phone banks are choked with calls, apparently, and you're going to listen to literally hours of elevator music before an agent answers your call, and there's no guarantee you'll be successful.
I tried emailing them, and even that form of contact has significant delays: The automatic response to email inquiries tells you they're jammed with customer communications.
Now we're waiting for a repair of our clothes washer, and it appears more weeks will pass before that issue is resolved. We're on our third load of dirty clothes being carted to a local laundromat. That's not what I expected from a company like Sears.David B. Sacramento, CA
I purchased a Sears Master Protection Plan when I purchased Sears top of the line Refrigerator. I called for repair and the repairman declared that my refrigerator had an unrepairable manufacture defect.
A second repairman came out to recheck the problem and agreed it was unrepairable. In March 2021, I submitted several claims for a replacement refrigerator. As of today, June 23, 2021 Sears has not honored my Master Service Plan Agreement.
Several representatives have promised a replacement my refrigerator within 5 days. They have refused to give me the contact information for their Manager.
They refuse to send any written communication and now they are claiming their computers are down. I plan to alert the media if they do not satisfy my service agreement.Sandra P. Atlanta, GA
We called Sears to look at our dishwasher. Came out and said it can't be fixed. He said. "They will contact you in 48 hrs." That was 2 weeks ago. Called every day and told us the computer system was down. Lying to me every day. So I went and bought another one! I will never use sears again!!!Margaret J. Jackson, TN
In Florida, the Sears Warranty issues are handled by Cinch. Cinch is the next best thing to a scam. I waited over a week to get my A/C fixed...and that's with a medical emergency. I wound up calling a local company to fix the issue because Cinch is a joke.
All they want is your monthly fee. When the time comes to request service, good luck! Buyer beware! Do NOT do business with Cinch.
Another con is that if you ever have an issue at night or weekends, forget it. They don't work 25/7/365. This is a most horrible company. Get your family a reputable, professional company.Tere F. PEMBROKE PNES, FL
My air condition went out so I called an air condition technician and then I called Sears. The first Technician told me I needed a new air conditioner because my air condition was at least 14 years old.
Sears decided to replace a part and charge me 1,425 for thing not cover on the warranty. I just couldn't understand why would you put a new part into an old air condition.
The part take 21 days to be delivered my house is also flooded because of the air condition water had back up. It’s 90 degrees outside too. Their Customer Service get an F. Hard to get in touch with them.Rose E. Lithonia, GA
Prospective and current Sears appliance owners have the option to cover their appliances using a Sears warranty plan or a plan from a third-party company. This guide will walk you through Sears appliance coverage plans, pricing, and customer reviews and help you determine if a Sears warranty is the best warranty option for you and your home.
Pros and Cons
|Provides coverage in all 50 states||Not a veteran in the home warranty industry|
|180-day workmanship guarantee||Some plans are more expensive than the $50–$60 industry average|
|24/7 support and customer service|
Sears Appliance Warranty Plans and Coverage
Sears Home Services, the division of Sears that provides home warranty plans and repair services, offers three plans in total: the Appliance Plan, System Plan, and Whole House Plan. Only the Appliance and Whole House Plans offer coverage for appliances. These plans provide protection for major appliances, including your refrigerator, dishwasher, clothes washer, clothes dryer, built-in microwave, range, oven, and cooktop.
The table below outlines the covered items under each Sears home warranty plan.
|Coverage||Appliance Plan||Systems Plan||Whole House Plan|
|Refrigerator with ice maker||✓||✓|
|Range exhaust fan||✓||✓|
|Built-in trash compactor||✓||✓|
|Central air conditioner||✓||✓|
|Faucets and toilets||✓||✓|
|Garage door opener||✓||✓|
|One heating and one cooling preventive maintenance check||✓|
|Discounts on appliance, HVAC, and water heater repairs during 30-day waiting period||✓|
|Discounts on oil changes at Sears Auto Centers||✓|
There is no age limit on products and unknown pre-existing conditions are covered.
For any of the three plans, you can add on protection for the following items:
- Pool and spa with heater
- Septic tank with pumping
- Stand-alone freezer
- Sump pump
- Well pump
Note: Coverage may vary by state, so read your contract to understand the terms, conditions, and limitations for your area.
Sears appliance plans cover all major kitchen appliances, however, they don’t protect duplicate appliances. For example, if you have a second refrigerator, range, oven, or cooktop, the item won’t be covered with one of the Sears plans or add-on options. This is not unusual for home warranty providers.
Additionally, all three plans have limits of $10,000 per claim, which is higher than other home warranty companies that have coverage caps of $1,500 per appliance per term length.
Coverage Term Length
Sears appliance warranty coverage begins 30 days after purchasing coverage. It will last for 12 months and automatically renew at the end of the term. Customers will be notified of any rate or coverage changes 30 days before the term length is up.
Sears Appliance Warranty Pricing
Homeowners with Sears plans pay a monthly cost instead of an annual premium. Below are the prices for the three Sears home warranty plans.
- Appliance Plan: $49.99 per month
- Systems Plan: $59.99 per month
- Whole House Plan: $69.99 per month
The service fee, or deductible, increases with the plan that provides more coverage. For example, there’s a $75 service fee for the Appliance Plan and a $100 service fee for the Systems and Whole House Plans. The home warranty industry average for service fees is $75.
- Appliance Plan: $75
- Systems Plan: $100
- Whole House Plan: $100
How to File a Sears Appliance Warranty Claim
To file a claim and keep track of its status, use the Sears portal to log into your account.
If you want to schedule a preventative maintenance visit, you can also call 855-256-2467.
Sears Appliance Warranty Reviews
Sears Home Services is not accredited by the Better Business Bureau (BBB) and is currently not rated on the site. Here are a few BBB reviews from current Sears Home Services customers:
“I had an issue with my Kenmore refrigerator and contacted Sears Home Repair Services for onsite repair. The technician not only [corrected] the problem, it also clearly explained the root cause. I’m very pleased with this service.” — Melita J., March 19, 2020
“On 9/5/2019, my older dryer was repaired by a Sears Home Warranty repairman. He was timely, very professional, and knowledgeable. He completed the job in no time, and my old dryer is as good as new. Thank you so much!!!” — Judy F., February 7, 2020
A Sears appliance warranty plan comes with unique perks, such as free preventative checks for your heating and cooling systems and discounts on oil changes. It also provides coverage to all 50 states.
Compared to other top home warranty providers, Sears appliance warranties are average. The company offers a standard 30-day waiting period before coverage starts and its service fees range between $75–$100, which is in line with the industry standard.
The Sears service guarantee is also generous at 180 days, compared to other home warranty providers like American Home Shield or Choice Home Warranty that have service guarantees of 30 days and 90 days, respectively.
One downside to Sears appliance warranties is the cost, which falls on the higher end of home warranty pricing at $50 and $70 per month.
Top 3 Home Warranty Companies
While Sears has a good coverage history, its plans may not be worth the cost for those who are on more of a budget. Because of this, we recommend American Home Shield, Choice Home Warranty, and AHW Home Warranty.
We recommend all three companies listed above, however, American Home Shield is ultimately our top pick. It has three extensive coverage plans at a slightly cheaper cost. In general, its plans cost between $40 and $58 per month.
Its ShieldPlatinum™ plan is the most comprehensive plan, covering 23 systems and appliances, such as your plumbing, refrigerator, and dishwasher. Its ShieldGold™ plan also covers 23 systems and appliances and includes rekey services and air filter discounts. Its ShieldSilver™ plan covers 14 essential home systems.
Additionally, American Home Shield allows homeowners to pick their own service fee—$75, $100, or $125. With AHS, a higher service fee correlates to a lower monthly premium, whereas the $100 service fee for the Sears Whole House Plan doesn’t correspond to a reduced monthly premium.
American Home Shield also has an efficient claims process. The company claims to approve and assign technicians to claims within 24 hours of the claim, 98% of the time. Sears doesn’t have that guarantee of quick service.
To get a free quote from American Home Shield, call 844-529-9298, or fill out a simple online form with your zip code.
Frequently Asked Questions about Sears Appliance Warranties
What are factory warranties?
Factory warranties are the first step in protecting your appliances. Every appliance comes with a factory warranty that protects your purchase for a limited amount of time. After that warranty expires, you can choose to purchase another limited warranty to extend that coverage.
Limited warranty coverage can change depending on the appliance you’re looking to protect. You can find the warranty details for your specific appliance by looking at the owner’s manual that came with it or by visiting the company website and searching the model number.
How does a home warranty work?
When home warranty coverage begins, your home warranty provider will handle repairs and replacements when a system or appliance breaks down from normal wear and tear. In the event of a breakdown, your warranty provider will send an approved, pre-screened technician to repair or replace the part and you’d be responsible for paying the set service fee (typically $75–$125).
What do home warranties cover?
In general, home warranties cover major systems and appliances that break down due to normal wear and tear. If the item was in good working order when it broke down, the home warranty should cover all repair and replacement costs, as outlined in the contract.
What does the Sears Protection Agreement cover?
The Sears Protection Agreement covers manufacturer’s defects, normal wear and tear, and cosmetic defects. With this agreement, customers will receive unlimited warranty service and no deductibles.
Can I cancel a Sears Protection Agreement?
Yes, you may cancel this agreement by calling the Sears Protection Agreement office at 1-800-827-6655.
To share feedback or ask a question about this article, send a note to our Reviews Team at [email protected].
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Compare Plans & Get Your Free Quote
Get your 1st Month Free!1
Request a free quote.
To verify pricing in your area, simply complete the form above. If you have a repair need, call 800-469-4663 to find out more.
Sears Home Warranty Plans are designed to fit your needs and your budget. Review the details below and see which plan is best for you, then request a free, no-obligation quote.
Whole House WarrantyBest Value!
|Washer & Dryer|
|Range/Cook Top/ Oven|
|Built-in Trash Compactor|
|Kitchen faucets/exposed supply lines|
|Plumbing Systems (tub/shower valves, waterlines,wastelines, gas lines)|
|Garage Door Opener|
|Product Age Limit||None||None||None|
|Unknown Pre-existing Conditions|
|How It Works|
|Deductible (one low fee per service)||$100||$75||$100|
|Cap Per Claim||$10,0003||$10,0003||$10,0003|
|Service Request Limit||None||None||None|
|Service Guarantee||180 Days||180 Days||180 Days|
|Hold on Claims||30 Days||30 Days||30 Days|
|Shop Your WaySM Bonus Member Points||Earn 15% Back in Points||Earn 15% Back in Points||Earn 15% Back in Points|
|One Heating and One Cooling Preventive Maintenance Check Every Year||Included||Included||Included|
|Discounts on Appliance Repairs||Save 25%|
|Discounts on HVAC and Water Heater Repairs||Save 25%|
|Discounts on Appliance, HVAC and Water Heater Repairs during 30-Day Waiting Period||Save 25%||Save 25%||Save 25%|
|Discounted Oil Changes at Sears Auto Centers||Included||Included||Included|
|Free 2-day shipping from Sears & Kmart4||With Shop Your Way Enrollment||With Shop Your Way Enrollment||With Shop Your Way Enrollment|
|Complete the Request for Quote form - get plan pricing today!|
Sears Home Warranty Review
Is your home budget stretched to the max because of the high cost of home repairs? Repairs don’t have to break the bank—one way to curb on spending money on them is to have a home warranty that will cover repairs and replacement of home appliances and systems when they malfunction. Sears Home Warranty is a provider we looked at when considering all the options out there because the company is a nationally recognized and respected name in home appliances and repair services.
Sears Home Warranty has been in business since 1999 and offers three main plans to existing homeowners with add-on options available for an additional cost; there are no real estate plans available.
When reviewing and evaluating the home warranty options offered by Sears Home Warranty, we considered several factors including pricing, number and types of plans, claims, customer service, BBB rating and compared its services against other home warranty companies. Read on to see if Sears Home Warranty is the right choice for your needs.
Sears Home Warranty has been in business since 1999. The company headquarters is in Hoffman Est, Illinois. It offers three home warranty plans to homeowners with optional add-on coverage available for an additional charge. Coverage is offered nationwide excluding Alaska and Puerto Rico.
|Appliance Plan||Systems Plan||Whole House Plan||Optional Coverage|
|Refrigerator with icemaker||Central air conditioner||Refrigerator with icemaker||Pool and/or Spa w/Heater|
|Built-in dishwasher||Central heating||Built-in dishwasher||Septic tank w/pumping|
|Washer||Plumbing system||Washer||Stand-alone freezer|
|Dryer||Water heater||Dryer||Sump pump|
|Range||Water softener||Range||Well pump|
|Cooktop||Faucets & toilets||Cooktop||Central air conditioner|
|Oven||Garbage disposal||Oven||Central heating|
|Built-in microwave||Plumbing stoppages||Built-in microwave||Water heater|
|Range exhaust fan||Electrical system||Range exhaust fan||Water softener|
|Built-in trash compactor||Ceiling fans||Built-in trash compactor||Refrigerator w/icemaker|
|Garage door opener||Central air conditioner||Clothes dryer|
|Central heating||Clothes washer|
|Plumbing system||Dishwasher (built-in)|
|Water heater||Microwave (built-in)|
|Faucets & toilets||Trash compactor (built-in)|
|Garbage disposal||Wall oven|
|Garage door opener|
Exclusions (Obtained from downloadable sample contract)
Some of the items excluded from Sears home warranty coverage are:
- Mechanical failure of kitchen/laundry appliances, air conditioning system and heating system due to rust and corrosion unless the failure occurs after the agreement effective date and if the items were in proper operating condition the date the agreement started.
- Automatic deodorizers; buckets; commercial units; damage to clothing; doors; door cables; door glass; door seals (other than for front load washers);
- Drawers; drip pans; exhaust fan not solely for venting range/cooktop fumes; filters and screens; food spoilage; standalone or self-contained ice makers and ice/water dispensers; external water supply lines;
- Independent telescoping range exhaust; interior lining; internal shelves; knobs and handles; light bulbs and fixtures; lock and key assemblies;
- Panels and/or cabinetry; racks; removable mini-tubs; rollers other than clothes dryer drum rollers; rooftop exhaust units; rotisseries and probes; secondary units; shelves; springs;
- Stand-alone freezers; structural components; timers and clocks (oven/range clock-timers are excluded unless failure prohibits normal cooking function); trays; dishwasher and trash compactor tubs;
- Venting; conditions of water flow restriction due to scale, minerals, and other deposits.
- Chimneys, flues, and liners; cleaning and re-lighting of burners; concrete encased or inaccessible ductwork; concrete encased steam or radiant heating coils or lines; conditions of water flow restriction due to scale, minerals and other deposits;
- Fossil fuel control systems and other energy management systems and controls; dampers; asbestos insulated ductwork or piping; electric baseboard heat unless primary heating system is in home.
- Filters (including electronic/electrostatic and de-ionizing filter systems);
- Fireplaces and their respective components and gas lines; free-standing or portable heating units;
- Fuel storage tanks, lines, and filters; gas log systems, including gas feed lines; humidifiers; inaccessible water/steam lines leading to or from system; individual space heaters; maintenance and cleaning; panels and/or cabinetry;
- Pressure regulators; radiant heating systems built into walls, floors or ceilings; registers and grills; secondary units; solar heating devices and components; and structural components;
Sears Home Warranty caps apply to repair or replacement of systems, appliances or components in excess of $10,000 due to a mechanical failure of a single, covered item. The cap per appliance is $1,000. The aggregate (limit) for all claims per contract term is $50,000.
With Sears Home Warranty, you can choose your own service date when filing a claim. Sears states in its warranty contract that it will strive to provide a referral to an approved independent service contractor within two hours after your claim is received during normal business working hours and within 24 hours for any claims made after hours or on holidays/weekends. Sears provides a 180-day guarantee on all covered repairs which is one of the best guarantees we’ve seen among home warranty companies.
To request service for replacement/repair of a covered item, call 1-855-256-2467 or you may submit a claim online on the website www.placemySEARSclaim.com. Both the customer service/claims phone number and website allow you to submit a claim 24 hours a day, 7 days a week, 365 days a year.
Sears Home Warranty has no rating with the BBB and does not have a BBB accreditation. It has a 1-out-of-5 star average rating. There is a current BBB alert for the parent company, Sears Holdings Corporation. You can read more about the BBB alert to see if you still feel comfortable signing up for up a plan.
While Sears has great brand recognition, it behooves homeowners to shop rates around to find the best deal.
The cost of Sears Home Warranty plans are $49.99/month to $69.99/month. Each plan includes a deductible fee per service of $75 (Appliance Plan) or $100 (Systems Plan and Whole House Plan). All plans include two free preventive maintenance check-ups each year: one heating system check-up and one cooling system check-up. Pricing and benefits may vary by state.
We compared plan prices from several states and all the ones we checked (California, New York, Missouri, Oregon, Louisiana, and Florida) had the same pricing: Appliance Plan $49.99; Systems Plan $59.99; and Whole House Plan $69.99. In addition to their base plans, optional coverage for certain appliances can also be added to the plan for a fee.
The Competition: Sears Home Warranty vs. AFC Home Club (America’s 1st Choice)
Sears Home Warranty and AFC Home Club (America's 1st Choice) both offer multiple plans along with additional coverage options. Both companies also offer nationwide coverage with the exception of a few states. AFC offers homeowners home warranty plans and home warranty plans for real estate professionals while Sears only offers its home warranty plans to existing homeowners. The costs of AFC’s plans range from $400 to $700 yearly while Sears’ plans range from $600 to $850 yearly. AFC Home Club has a “B” rating, while Sears has no official rating. Likewise, AFC Home Club is BBB accredited while Sears Home Warranty is not.
Sears is a trusted name in home appliances and repair services. It has three homeowner plans designed to fit most home budgets and could be a good choice to consider when searching for home repair coverage. If you're looking for a real estate plan, however, you will need to look elsewhere.
There are several aspects to think about in choosing a home warranty plan. To help readers pick the plan that works best for them, we developed a methodology for reviewing home warranties. A quantified scoring system, we evaluate plan pricing, exclusions, payout caps, repair times, and terms, comparing them to other carriers across the industry. Third-party ratings and customer satisfaction scores are factored in to help assess an insurer's overall quality and value.
Warranty sears cap 10
Walking along the river and choosing a place, I heard cheerful voices, laughter and the splash of water. Soon I saw teenagers splashing in the river. None of the five people were wearing swimming trunks.Why Get a Sears Home Warranty?
I've always been very shy. And not only because of its small completeness. That's the kind of person I am.
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The way he liked. Apparently, he had long dreamed of fucking her. She moaned and screamed his name. She constantly looked at me, wanted to see my face, my look, my reaction.