Ebay holding funds

Ebay holding funds DEFAULT

Its to do with buyer protection. If a buyer does not receive their item or it was misdescribed etc and the seller refuses a refund then paypal have to refund the buyer and go after the seller to try and get reimbursed.


So as a business to protect themselves from loads of refunds they put a hold on new sellers until they have a proven good selling record.


Payments as a new seller are held for 21 days UNLESS when you send an item the buyer leaves feedback OR if you send the item trackable and that item shows as delivered + 3 days then email paypal and they will release the funds sooner.


Payment holds occur because:


  • You have been selling on eBay for less than 90 days
  • You have an eBay feedback score fewer than 100 and have not yet established a record of good performance
  • You have received fewer than 20 Detatiled Seller Ratings on eBay in the last 12 months or your eBay seller performance is below standard
  • You have a high rate of customer disputes or a low eBay feedback percentage
  • You have been a PayPal member for less than 6 months and have limited selling activity
  • You have a sudden change in selling activities (e.g. suddenly selling expensive items, selling large numbers of items, etc.)
  • You happen to be selling in a high risk category such as tickets, travel, gift vouchers, computers, electronics, mobile phones, etc.

Depending on the circumstances, paypal may set aside payments for a single transaction or for all payments to sellers who meet the criteria above.





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Sours: https://www.paypal-community.com/t5/My-Money-Archives/NEW-SELLER-ON-EBAY-HOW-LONG-WILL-PAYPAL-HOLD-MY-FUNDS-FOR/td-p/458653

PayPal Money Holding Practices

At some point, many eBay sellers find that PayPal places a "hold" on a buyer's item payment. Suddenly you discover you don't have access to your funds, despite a sale going through successfully. Why do eBay and PayPal do this?

In January 2012, eBay changed its policy on holds, to "increase the quality of the auction experience," according to an article in The New York Times. It's not a perfect system, and there are some ways to potentially avoid having your funds held. Before you let frustration completely engulf you, there are some basic things to know about PayPal payment holds. 

The Basics About Paypal Payment Holds

Payment holds can happen even to sellers with a perfect feedback and delivery record and an eBay membership that dates back years or even more than a decade. A hold does not mean that eBay is about to suspend you or that you're on a "blacklist" of some kind.

And they're not indefinite. Payment holds last no longer than 21 days, and in some cases they may be shorter than this—holds can be lifted along the way as the status of the item is updated (when it's marked shipped and a tracking number is provided, for example, or when the tracking number reports delivery, or when the buyer leaves feedback for you). 

It's not going to affect your seller reputation. The fact that a payment has been held is not related to your buyer. The hold is known only to yourself and to PayPal.

So if it's not about you and it's only temporary, why has it happened? What is PayPal doing?

Common Reasons for Holds

In general, it's not possible to know all of the reasons for a hold, and it's likely that the decision wasn't made entirely by humans. When a hold is placed, eBay and PayPal are basically engaging in a kind of risk management on their end; they want to make sure that funds are readily available in case a refund has to be issued, and want to give the transaction time to play out before the funds are released to you.

Here are some reasons that a hold might be placed:

  1. It's a Risky Type of Item
    Most sellers know that some categories on eBay are particularly subject to fraud and poor seller behavior. Classic examples are areas like hot consumer electronics and phones, tickets and gift certificates, and categories in which fakes and counterfeits are common. Many more holds are placed for items or categories that have been problems on eBay's end than for items or categories that are relatively trouble-free.
  2. You're Acting Out of Character
    eBay tracks how much you sell, what sorts of things you tend to sell, and how your transactions have gone in the past. If as a seller you suddenly begin to sell in ways that are unlike your past activity, such as sales in a new and risky category, PayPal may place a hold for a period of time to ensure that you really are you. Identity theft is a constant problem for online merchants, and PayPal is no exception.
  3. You're Relatively New to eBay
    If your selling history is somewhat limited—just a few items sold so far, for example—and the listing is relatively high in value or in a relatively risky product area, PayPal may have placed the hold as a precaution until they have evidence that the transaction has gone well and (to put it bluntly) they can tell that "you know what you're doing," so to speak.
  4. You're Spending Differently
    If you regularly use your PayPal account to make payments, whether online or with a PayPal debit card, the hold may not be directly related to your selling activity so much as to your payments activity. Red flags might include spending in a different country or larger-than-usual purchases. A hold in these cases has the potential to protect you in the event of fraudulent activity.
  5. Your Recent History Is Spotty
    If despite your best efforts you've recently had some trouble as a seller that has been brought to eBay's attention, PayPal may begin to place holds on transaction funds until it's clear that transactions have been successfully completed.

Even with this knowledge, sometimes a hold can appear unrelated to anything you can think of. Most of the time, sellers would prefer that holds not happen at all. There are a few steps that you can take to prevent them.

How to Reduce Your Risk of a Hold

eBay likes fast, documented shipping. Both eBay and buyers prefer that you ship quickly and that you log this quick shipment on My eBay along with a tracking number. And, as most sellers are well aware, eBay doesn't like to hear from customers much. It generally indicates there's a problem. So try to communicate with buyers as much as you possibly can.

Feedback Matters: Don't Ignore It

Don't adopt the "thick skin" mentality about eBay selling. eBay wants you to care that you have received negative feedback or that your detailed seller ratings are dropping, and holds are one of their most effective methods for getting you to care.

eBay and PayPal want to know that they can reach you at any time, so make sure your contact information is up to date, as well.

Sometimes There's Just a High Risk

No matter how honest you are as a seller, the fact is that in some categories and around some types of items fraud and customer dissatisfaction are serious problems. If you're selling item(s) of these kinds or in these categories, it's best just to realize that eBay and PayPal are going to protect their bottom line (since they have to shell out for buyer protection claims in many cases) and to accept it.

How to Handle a Hold 

Many seller's first reaction to their first payment hold is to try to contact eBay or PayPal immediately and give them an earful. Most of the time, this simply doesn't work. eBay and PayPal are famously unwilling to budge in most cases, no matter how well you plead your case or explain the circumstances. It can happen, so it's worth a shot, but make sure you have documentation and your case is a really egregious example of a hold that's been misapplied. 

Bear in mind that extended holds or very large holds that endanger a sizable business can carry you into legal action territory—but if that's really where you are, your contact shouldn't be with the eBay or PayPal customer service departments, it should be with an attorney.

So, the short answer is that in most cases, a payment hold is a necessary periodic evil involved in eBay selling. If it becomes a regular occurrence and is affecting your ability to continue to do business on eBay, it may be time to think about some eBay alternatives as an online seller.

Sours: https://www.thebalancesmb.com/why-is-paypal-holding-my-money-1140108
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eBay replaces PayPal: what it means for buyers and sellers

Online marketplace eBay will now pay its sellers directly rather than through online payment giant PayPal under new rules which came into effect on 1 June, marking an end to a 19-year partnership. 

Buyers can still use PayPal to purchase items, but the selling process now takes place solely via eBay’s managed payments system from start to finish.

eBay says the new system is simpler, more convenient and gives buyers more payment options. But Which? has spoken to one eBay user who is ditching the marketplace, after experiencing delayed payments under the new arrangement.

Here, Which? looks at how the changes will affect buyers and sellers plus what protections eBay’s new system has.

What does the overhaul mean for eBay users?

eBay and PayPal separated in 2015 as eBay initiated plans to simplify the buying and selling experience for users.

Although its new terms officially came into effect on 1 June 2021, eBay UK started managing payments last year, becoming the third market to introduce its managed payments experience after the US and Germany.

eBay says it now has a single source for fees, customised reports, simplified protections, refunds, and dedicated support.

We have outlined the key changes for sellers and buyers below.


  • Sellers will now be paid directly into their bank account and will have to manage their payments there instead of through PayPal.
  • eBay selling fees are now automatically deducted from earnings at the time of sale and regardless of how the buyer pays.
  • Seller payouts should now be consistently initiated Monday through Friday, within two business days of order confirmation.
  • Sellers will no longer have PayPal fees, meaning the only charge will be eBay’s flat rate of 12.8% of the total sale plus a fixed fee of 30p, for all sales under £2,500. The old system was 10% for eBay, plus PayPal’s fees, plus 30p.


Under the new system, there are more options for buyers, who can now pay with credit and debit cards, Apple Pay, Google Pay, PayPal, and PayPal Credit, eBay says.

eBay and PayPal have agreed to keep PayPal as a payment option for customers until July 2023 when its agreement with eBay runs out.

Do you have to do anything?

eBay says users should have received an email invitation asking them to complete managed payments registration by a specific date.

The online marketplace started inviting both business and private sellers to join in July 2020. Many sellers had a deadline of 31 May to join the new system, although eBay told Which? not all have moved to its new checkout and payments process just yet.

eBay’s terms and conditions make using the new setup compulsory, so make sure you check your emails for your deadline to move to the new system, and update your account details so it can start managing your payments.

The rollout should complete by the end of 2021. If you have any concerns, you can contact eBay’s customer service team on 0345 355 3229.

What have eBay users said?

The changes haven’t been welcomed by some eBay users.

We spoke to one eBay seller who waited a week for money for an item she sold to be deposited into her account.

‘I have no wish to sell there again’

Ms S, told Which? she listed a couple of items on eBay which sold on 1 June, raising £120 via PayPal.

After the items sold she checked her PayPal but found there was no money in the account.

The buyers and PayPal confirmed the money had been paid. However, Ms S discovered eBay was holding it.

Unaware of eBay’s new overhaul, Ms S says she was told it would take three days for one of her payments to be processed. The second payment was held while she confirmed her bank account ‘for a second time’, she claims.

Ms S says eBay told her it would wait for positive feedback from the buyer (although Ms S says the buyer never leaves feedback) or a tracked delivery to supply them with the tracking number or it would wait 30 days before it released the payment.

She sent the item via a tracked special delivery service to avoid the 30-day wait, which also meant she incurred additional costs.

On 4 June the item was delivered but no money was deposited from eBay . Ms S claims that after two phone calls supplying the tracking number eBay released the payment on 8 June.

Ms S told Which?: ‘I have no wish to sell there again after the fiasco so I won’t complain directly.’ Ms S is now looking for another sale site to do her business with.

We asked Bay for a comment on this case, but have had no response at the time of publishing.

Which? has also seen complaints on Twitter suggesting the fees are actually higher under the new system.

Do the changes mean fewer protections?

Now that buyers can use other forms of payment on eBay directly such as a credit card or debit card it’s worth considering the protections on offer.

eBay told Which? that managed payments should not only make ecommerce simpler to sell and get paid, but also manage the entire sales process. It’s hoped that under eBay managed payments, it’s operations will run smoother with simplified fees, integrated reporting, streamlined support, and ultimately the ability to mitigate and lower seller risk.

It also noted it does not have direct access to personal bank accounts. Sellers will provide a direct debit mandate to eBay, which will need to be verified by the seller’s own bank. eBay must provide advance notice of amounts to be collected by direct debit, and protections apply to sellers such that they would be able to obtain a refund in the event of fraud or incorrect payments.

Purchases made with a credit card worth between £100 and £30,000 benefit from Section 75 protection which means you will get your money back if anything goes wrong with your order.

Debit cards and credit cards benefit from chargeback which can reverse a transaction, however, this protection is not enshrined in law like Section 75 is.

PayPal’s buyer protection policy promises to safeguard users against breaches of contract, including missing deliveries, or when items turn out to be fake, faulty, or not what was expected.

Last year we surveyed PayPal customers who have made a claim and found that 71% were satisfied with how their claim was resolved. However, we found some PayPal customers have found it difficult to get reimbursed when they ran into problems – particularly victims of fraud.

It’s less clear whether eBay’s own systems will be more or less secure than PayPal for sellers, but eBay told Which? it has ‘simplified protections’ for sellers.

PayPal holds a banking licence, similar to a high street bank but with some limitations as it was granted in Luxembourg, such as accounts not qualifying for Financial Services Compensation Scheme protection, which safeguards up to £85,000 of deposits per institution per person.

Now that eBay will pay sellers directly into their bank accounts this is likely to mean sellers will benefit from FSCS protection on offer from their bank via their personal accounts, as long as they don’t exceed the £85,000 limit.

The Which? Money Podcast

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Sours: https://www.which.co.uk/news/2021/06/ebay-replaces-paypal-what-it-means-for-buyers-and-sellers/
Did You Know eBay May Hold Funds of Low Volume Sellers?

Is eBay holding your funds because you are a “casual” seller? Here’s what it doesn’t say in the fine print.

Did you know that if you are a low-volume seller on eBay, the company may hold your funds before releasing them to you – even if you’re a long-time seller on the marketplace? (Volume in this case refers to the number of items a seller sells, not the dollar volume.)

A seller who was subjected to the eBay Payments hold policy wrote about the issue on the Technical Issues board on August 18th:

“After being in Managed Payment since June 4th, my account is all of a sudden on Payment Hold status. When I called customer service, they said my account was just switched to “Casual Seller” status on August 14th. Now, I have to wait until an item is delivered for the payment to be initiated to my bank account.

“I have been selling on eBay for over 20 years, and recent sales have been over 2k for the last 2.5 months. I am told my payments will be on hold until I sell 20 more items.

“When I call customer service, they cannot locate any documentation of the on the eBay website, and they said this detail was not included in the Managed Payment contract that I had to sign.

“This needs to be documented so that everybody knows their payments will now be on hold, until delivery is complete, for their next 25 items sold, no matter how many sales they have had in the past.

“The counter stared in August, but is retroed back to when the seller signed their managed payment agreement. I happened to sign the managed payment agreement on June 4th. So, my counter started on June 4th. Now, everybody starts in the “casual seller” level until they have sold 25 new items. Then, they move up to the next level.”

“It’s the old “Lets punish long time members for not selling enough on the platform,” one seller replied.

Another seller was concerned enough to raise the issue during the August 18th eBay weekly chat session, writing in part:

“If a seller is going to have a status change to their account, why can they not see that on their MP summary page? Or somewhere at least? And what is this “Casual Seller” status exactly, how is it defined, how does it affect us, and where is the documentation on site announcing this?”

An eBay moderator responded, explaining that just as before eBay took over payment-processing, it would place holds on sellers’ accounts for a variety of reasons, including selling activity. “For members that sell casually (used to be called ‘occasionally’) we will place funds on hold until the item is delivered,” he said.

He described the policy, noting there was no documentation visible to sellers:

“A casual seller who has their payments managed by eBay is defined as: A seller who has not completed 25 transactions in the last 2 years. These holds are eligible for an early release based on proof of successful delivery and that can be done by CS directly.

“As to public facing documentation, there isn’t anything that goes into specific detail like I’ve shared, but it is briefly mentioned in the T&Cs for payments (the ‘Holds’ section in Section 7). Specifically, “Each hold may be based on factors including selling history, seller performance, returns, chargebacks, riskiness of the listing category, transaction value, the ability to make direct debits from your Linked Financial Account, or the filing of eBay Buyer Protection Program claims.””

He didn’t address the issue described by the seller in the other thread about eBay “starting the clock” in June after she enrolled in Managed Payments, rather than a true 2-year lookback.

Based on that seller’s description of what happened in her case, it could happen to others, even those who have sold more than 25 items in the prior 2-year’s of selling, if they’re new to Managed Payments.

We wrote about another issue sellers are encountering under the migration to eBay Payments – chargebacks – read more on the EcommerceBytes Blog.

Have you been impacted by other policies or practices as a result of being migrated from PayPal to eBay Payments – and are you seeing benefits?

Ina Steiner on EmailIna Steiner on Linkedin

Ina Steiner

Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to [email protected] See disclosure at EcommerceBytes.com/disclosure/.

Sours: https://www.ecommercebytes.com/2021/08/29/did-you-know-ebay-may-hold-funds-of-low-volume-sellers/

Holding funds ebay

Why your PayPal money is on hold or pending, and how to resolve the issue

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  • PayPal puts money on hold to help ensure the platform is safe to use for both buyers and sellers.
  • Your PayPal money  might be on hold if you're a new seller or your account has been inactive.
  • To help release funds faster, add tracking information to your orders or print a shipping label via PayPal.
  • Visit Insider's Tech Reference library for more stories.
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PayPal is a convenient platform for small business owners to collect payment for their goods and services in a secure manner. 

Sometimes, PayPal will put funds on hold for up to 21 days to ensure there is enough money in your account should any issues arise with the order. There are several reasons why a payment may be on hold, and ways for sellers to expedite the release of funds. 

Here's everything you need to know.

Why does PayPal put payments on hold?

PayPal notes that the company puts payments on hold to help ensure that the platform is safe and secure for both buyers and sellers. Although the money belongs to you, PayPal will temporarily keep you from accessing it to make sure there's enough money in your account to resolve issues like chargebacks or disputes. Funds are released when the buyer confirms that they received the item they ordered in the condition that was advertised.

Some specific reasons why your payment might be on hold include:

  • Your PayPal account has been inactive.
  • The payment you received is unusual for your typical selling pattern.
  • PayPal found an unusual change in selling price for a particular transaction.
  • You're selling an item that customers may be dissatisfied with.
  • You've only recently started selling items outside of eBay.

Why is my payment on hold?

There are a number of reasons for why funds could be placed on hold, including:

  • You're new to selling. New sellers need to build up their buyer-seller credibility and history. Once you've established a successful transaction record, your status can change.
  • You haven't sold anything in a long time. Similar to being a first-time seller, if you haven't sold an item in awhile, you'll need to rebuild your credibility.
  • Customers filed formal complaints for a refund, dispute, or chargeback. If you've been flagged by multiple customers for various issues, PayPal may delay the availability of your funds. According to PayPal, the best way to remedy this is to work directly with buyers to ensure that issues are resolved as quickly as possible. To prevent complaints, be upfront about shipping costs, item condition, and return policy. You can also set up a customer service message to let customers know if an extreme incident — like a natural disaster in your area — is preventing you from shipping on time.
  • You have a suspicious selling pattern. PayPal will flag an account that has unusual activity, including a higher than normal selling pattern or a distinct change in the type of items sold.
  • You're selling riskier items. Examples of these kinds of items include tickets, gift cards, consumer electronics, computers, and travel packages — anything that is more expensive or event-related.

When can I access my payment?

As long as there aren't any issues with your transaction or account (like an undelivered package or a customer filing a dispute), PayPal will release your funds within 21 days.

How can I access my money faster?

There are some steps sellers can take to help release PayPal funds faster. These include:

  • Add tracking: Use one of PayPal's approved shipping carriers, and PayPal will release the hold on funds one day after the courier confirms delivery.
  • Print a USPS or UPS shipping label via PayPal: PayPal will track your package and release the hold on funds one day after the courier confirms delivery.
  • Update the order status for services or intangible items: For items that aren't shipped, like e-books or knitting lessons, update the order status and PayPal will release funds in seven days.

How to prevent the delay of funds

  • Check your email: Review the email sent from PayPal (with the subject line "An important message about your PayPal balance") as well as the alert located in your Account Overview page. It will include information about why your funds aren't available and what you can do to avoid this in the future.
  • Post real photos: Prevent refunds, disputes, and chargebacks from buyers by posting real photos of the items you're selling, including detailed and accurate descriptions, being transparent about shipping and handling times, costs, and methods, processing orders promptly, packing items with care so that they arrive in good condition, and being clear on your return policy upfront.
  • Provide customer service: Do your best to communicate with and help your customers when they reach out. If you have a buyer dispute, work to resolve it as soon as possible.
Sours: https://www.businessinsider.com/paypal-money-on-hold
Managed Payments - Avoid Making This One Huge Mistake!

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