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THE VOICE RESPONSE SYSTEM (VRS) FOR FILING WEEKLY REQUESTS FOR PAYMENT OF BENEFITS AND UNEMPLOYMENT INSURANCE INFORMATION ALLOWS YOU TO:

  • File your weekly request for payment of unemployment benefits;
  • Obtain specific information about your benefit account;  
  • Acquire information about an appeal to which you are a party;
  • Find the location and phone number of the nearest VEC Workforce Center;
  • Get general information about unemployment benefit claims.

This service is available only by using a touchtone phone. Cellular phones are not recommended.

Available Hours

Sunday

9:00 am –Midnight

 

 

 

 

 

Monday

4:30 am – 7:30 pm

Tuesday

7:30 am – 7:30 pm

Wednesday

7:30 am – 5:30 pm

Thursday

7:30 am – 7:30 pm

Friday

7:30 am – 5:30 pm

Saturday and Holidays

9:30 am – 4:30 pm

 

BEFORE CALLING TO FILE YOUR WEEKLY REQUEST FOR PAYMENT OF BENEFITS, be sure to have your Social Security number, PIN, and job contact records available. File your weekly request for payment of benefits telephonically using the VRS at: 1-800-897-5630.

Phone

To hear instructions in English,

Press  1

To hear instructions in Spanish,

Press 2

To reach claims and benefits,

Press 1

To file your weekly request for payment of benefits,

Press 2

Enter  your Social Security number

Enter  your 6-digit PIN

You will be asked to answer the following questions and provide the requested information for the week that you are requesting payment.

Were you able and available to work during the week?

Press 1 Yes   9 No

Were you actively seeking work as directed by the Commission during the week?

Press 1 Yes   9 No

Enter the number of contacts you made for work followed by the # key.  For example, if you made three job contacts,

Enter 3  #

If you made contacts for work, you may be asked to say the names of the employers you contacted. Speak clearly. For example, for 3 contacts, say….

“ABC Company, Food Shopping Warehouse, and Video Electronics”

Did you refuse any work or any offers of work during the week?

Press 1 Yes   9 No

Did you fail to obtain work due to a positive drug test?

Press 1 Yes   9 No

Did you enter or discontinue school or a training program during the week?

Press 1 Yes   9 No

Did you begin receiving or change the amount of any type of pension (including disability pensions)

during the week?

Press 1 Yes   9 No

Did you receive holiday, vacation, or Workers’ Compensation during the week?

Press 1 Yes   9 No

Did you begin receiving or change the amount of any severance pay during the week?

Press 1 Yes   9 No

Did you do any work (including self-employment) during the week?

Press 1 Yes   9 No

If your response is 1 Yes, you will be asked to enter the amount you earned before deductions were made in dollars and cents, followed by the # key.  You must enter cents, even if zeros. For example, to report earnings of $135.00,

Enter 1  3  5  0  0  #

During the week, did you return to full-time employment?

Press 1 Yes   9 No

If your response is 1 Yes, then you will be asked to enter the date you started working.  For example, if you returned to work on February 1, 2012,

Enter  0  2  0  1  2  0  1  2

After you answer all questions, you will be told if you request for payment can be processed.  If an answer to any of the questions results in an issue, no payment will be made until the issue is resolved. You will be contacted in the near future concerning the issue by the VEC.

Important:  Stay on the line until the VRS tells you it is okay to hang up.
If you have any problems or questions, please contact the VEC Customer Contact Center or the nearest VEC Workforce Center.

Phone

If you wish to obtain specific benefit account information, (including payment information).

Press   1

Enter   your Social Security number

Enter  your 6-digit PIN

Phone

For details about an appeal to which you are a party,

Press  3

Enter   your Social Security number

Enter  the Appeal Docket Number (found on your Notice of Appeal)

Phone

To locate the nearest VEC Workforce Center,

Press   4

Enter your 5-digit Zip Code.

Phone

For general information about unemployment benefits,

Press  5

Q: What if I return to full-time work?

A: Report your return to work when you file your weekly request for payment of benefits for the week in which you returned to work.  Report the date you started work, and any earnings before deductions for the week you started.  Be sure to let us know your earnings, even if your employer does not pay you right away, or you may receive benefits that you will have to repay.

You may be eligible for reduced benefits the first week you return to work depending on how much you earn. If you report a return to work date when you file your weekly request for payment and for some reason you do not start work, you must contact the VEC Customer Contact Center for further instruction. If you do return to work for an employer and become unemployed again, contact the VEC immediately upon separation to renew or reopen your claim for benefits.

Q: Suppose I decide not to claim benefits after I filed my application for benefits?

A: If you wish to cancel your claim and not file weekly requests for payment of benefits, your cancellation request must be made in writing within 30 days of the date your application was filed. The final date for cancellation is the same as the final date for appeal on your monetary determination.

  Note: your claim cannot be cancelled if you have been paid any benefits or
if a non-monetary determination regarding a separation issue has been rendered. 
 

Q: How can I get information about the status of my claim or my weekly request for payment of benefits?

A: You may call the Voice Response System at 1-800-897-5630 and select the menu item to obtain specific benefit account information.  You may contact the VEC Customer Contact Center at 1-866-832-2363 (Available 8:15am to 4:30pm, Monday - Friday and 9am to 1pm Saturday. Closed Sunday and state holidays.), and after providing your Social Security number and the first four (4) digits of your VEC assigned PIN, obtain information about your benefits.

Sours: https://www.vec.virginia.gov/unemployed/Claimant-Handbook/Voice-Response-System

You will file your weekly request for payment of benefits over the Internet at www.vec.virginia.gov or telephonically using the Voice Response System (VRS) at 1-800-897-5630.  You will be given or mailed instructions on how to use the VRS when you apply for benefits. Follow the instructions very carefully. The instructions below apply to both Internet weekly requests for payment and VRS weekly requests for payment.

File your weekly request for payment of benefits correctly and accurately, as soon as the week has passed.  You will not be paid benefits, even if you are qualified and eligible to receive them, if you fail to file your weekly request for payment.  Remember that the claim week does not end until after midnight on Saturday of the week being claimed and will not be available to you to file until after that time.

Your first weekly request for payment of benefits must be filed with the VEC after the week in which you file your application for benefits ends, but no later than 28 days after the date you filed your application.  For example, if you filed your application for benefits on June 1, the VEC must receive your first weekly request for payment no later than June 29.

Note: If the 28-day period for timely filing of your first weekly request for payment ends on a date the VEC is closed, the last day for timely reporting is extended to the next day the VEC is open for business.

Subsequent weekly requests for payment must be filed when the claim week ends. In order to be filed in a timely manner, each weekly request for payment must be filed no later than 28 days from the Friday of the prior week claimed.  For example, if the last weekly request for payment was the week ending Saturday, June 18, we must receive your next weekly request for payment by Monday, July 18. (The 28th day falls on Saturday when the VEC is closed, and the deadline is extended to the next business day.)

You will file your weekly requests for payment of benefits until you report that you have returned to work, your benefits have run out, or your benefit year ends, unless you fail to file your weekly request within 28 days of the prior claim week’s Saturday.  If you fail to file your weekly request on time, the claim series is broken and you will not be able to file your weekly request.  You must call the VEC Customer Contact Center.

You will lose benefit eligibility for all weeks between the last week filed in a timely manner and the week you call to restart your claim series unless you can show that you had good cause for late filing.

Q: Is there a waiting period before I can receive benefits?

A: Yes, you must serve a one-week waiting period in each benefit year.  You must file a weekly request for payment of benefits and meet all the eligibility requirements to receive benefits before you get credit for serving a waiting period.  You will not be paid benefits for the one-week waiting period.

Q: What happens if I file my weekly request for payment late or early?

A: If you attempt to file your weekly request for payment after 28 days, the VRS and Internet systems will not offer you a week for which to file a payment request.  You will be told to call 1-866-832-2363 (Available 8:15am to 4:30pm, Monday - Friday and 9am to 1pm Saturday. Closed Sunday and state holidays.) for assistance. If you attempt to file a request for payment before the week has ended, you will not be offered the week by the VRS or the Internet.

Q: What if I change my address?

A: Notify the VEC Customer Contact Center immediately by telephone.  You will be asked for your Social Security number and the first 4-digits of your PIN.  You also may notify us by letter.

If you notify us by letter, include your Social Security number.   If there is an appeal pending, you should give notice of an address change even if you are not receiving benefits when the change occurs.  Even if you are no longer claiming benefits, you should notify the VEC of address changes so we can send your 1099-G statement (mailed each January) that is required for income tax purposes.

Q: What if I leave the area?

A: If you plan to be away temporarily, there is no need for you to contact the VEC.  If you plan to leave permanently, you should call or report to the nearest VEC Workforce Center (or workforce services center if in another state) and register for work in your new area.  Be sure to take with you all documents pertaining to your claim.  If you move to another state, you need to notify the VEC Customer Contact Center of your change of address immediately.

Q: What if I am sick, injured, or out of town during a claim week?

A: You should indicate that you were not ready, willing and able to work each day during that week when you file your weekly request for payment of benefits.

Q: When can I expect my first payment?

A: You should receive your payment within 14 calendar days after you file your weekly request for payment of benefits. You may not receive your payment on the same day of the week each time you file your request for payment.  However, no payment will be issued if you have a separation or able and available issue on your claim, until those issues have been addressed and appropriate action taken on them.

Q: What should I do if I don’t receive a payment?

A. You should contact the VEC Customer Contact Center. However, you should wait at least 5 days after you file your request for payment before notifying us. Be sure to have your Social Security number and personal identification number (PIN) ready when you make the call. Make a record of your call, noting the date and time of the call, the name of the VEC representative with whom you spoke, and the information you were given. If your request for payment was not processed, you will have to refile the request for payment.  You should keep a record of your work search contacts in case you need to refile the request.

Q: What should I do if the Voice Response System or Internet will not allow me to file a request for payment of benefits?

A: Call the VEC Customer Contact Center if you are unable to file your weekly request for payment.

You will need to have your Social Security number and PIN available.

Q: If I file my weekly request for payment of benefits over the Internet what questions will I be asked to respond to?

A: The questions are the same as those asked by the VRS, only in a more expanded format that allows the VEC to gather more facts needed to determine eligibility.  The internet service and VRS are available during these times.

Sours: https://www.vec.virginia.gov/unemployed/Claimant-Handbook/Filing-Your-Weekly-Request-for-Payment
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Si necesita ayuda para entender este documento en espanol, puede solicitarlo sin costo adicional llamando a nuestro Centro de Contacto con el Cliente al 1-866-832-2363.

The Virginia Employment Commission (VEC) administers the unemployment compensation program that provides temporary financial assistance to individuals who become unemployed through no fault of their own.  Benefits are paid through taxes on employers covered under the Virginia Unemployment Compensation Act.  No part of the cost of your unemployment benefits is deducted from your earnings.  Your name and social security number will be cross-matched with the Social Security Administration to verify your identityTo receive benefits you must meet each of the following:

Monetary qualification;
Separation qualification; and
Weekly eligibility requirements

This document explains these requirements and will assist you in filing for benefits.  Read it carefully and retain it for your records.  Note: If you reside in another state and filed your claim against Virginia, you are subject to Virginia’s unemployment laws, rules, regulations, and the requirements contained in this document.

Partial Unemployment Benefits—If you have filed a claim for partial unemployment benefits because your normal and customary hours have been reduced but you have not been separated from your job, you will receive a separate list of instructions from the Virginia Employment Commission advising you of the requirements you must follow.  You may also access this same information at www.vec.virginia.gov under Forms/Publications - Claimant, "Instructions to Partial Claimants".

Monetary qualification—In a separate mailing you will receive your monetary determination.  Review it carefully.  Based on the wages earned during the regular base period, this determination will indicate the benefit amount you qualify for each week and the number of weeks you may receive benefits.  The regular base period consists of the first four of the last five completed calendar quarters prior to the effective date of your claim.  If you feel the wages shown on the determination are incorrect, call 1-866-832-2363 or mail your proof of correct wages and a letter to Virginia Employment Commission, Monetary Determinations Unit - Room 200, P. O. Box 26441, Richmond, Virginia 23218.If you do not have enough wages to qualify for benefits during the regular base period, you may monetarily qualify under the alternate base period that includes wages from the last four completed calendar quarters at the time your claim is filed.  If any wages shown on this form do not belong to you, you must report this to the Virginia Employment Commission immediately.  Failure to do so may result in an overpayment of benefits that you will be required to repay.

The base period is set by law and will not change during the life of your unemployment claim.  If you qualify monetarily, your claim remains in effect for one year.  This period is called a benefit year.

Separation qualification—Even though you may have enough earnings to qualify, there are circumstances that may prevent you from receiving unemployment benefits.  If you are separated for any reason other than lack of work, it will be necessary to gather facts from you and your employer concerning your separation.  Your employer will be sent a questionnaire requesting information concerning your employment and separation.  You will be called by a VEC deputy and be given an opportunity to present your information and review that of your employer.  The deputy will make a determination regarding your qualification based on the separation information presented.  You will be disqualified if the deputy determines that you quit your job without good cause, or you were fired from your job for misconduct in connection with your work.  You and your employer have the right to appeal the deputy’s determination if either of you disagrees with the results.

Weekly Request—To receive a payment for benefits, you must file a weekly request for each week you wish to claim.  You must meet the weekly eligibility requirements listed below.

Your benefit week begins on Sunday and ends at midnight on Saturday.  You cannot claim the week until it is completely over.  The first week you meet the weekly eligibility requirements will be your waiting periodweek.  You will not receive a benefit payment for the waiting period week.  Your first payment, if you are qualified, will be issued to you after you have served your waiting week and are eligible to receive benefits for the second week claimed.  Note: If your eligibility for benefits must be determined by a deputy, it is very important that you call to file your weekly claim as soon as possible and not wait until you are contacted to give your separation statement or for the deputy’s decision.  If you file an appeal, you must continue to meet the weekly eligibility requirements (explained below) and file your weekly claim within 28 days of the most recent week claimed ending date explained below.

Weekly Eligibility Requirements

  1. To avoid denial of benefits, you must file your first weekly claim within 28 days of the date you filed your initial/new claim.  For example, if you filed your claim on January 2, your first weekly claim must be filed by January 30.  Subsequent weekly claims for benefits must be filed within 28 days of the Saturday date of the week claimed.  For example, if your last week claimed ended on Saturday, February 4, then your subsequent weekly claim must be filed no later than March 4.  The Voice Response System and the Internet will not allow you to claim benefits for weeks that are more than 28 days old.
  2. You must be able to work and be available for work.  Most claimants are required to make an active search for work.   In addition to making an active search for work, you must register online at www.vawc.virginia.gov, the VEC or a workforce services agency where you live if you live outside of Virginia.   You are required to create a resume as part of your registration; this allows you to be referred to a job.  You must contact several employers each week in your effort to find work.  Note: Responses to blind ads for jobs or openings are not acceptable as job contacts.  A blind ad would be any job announcement or advertisement where the name of the employer/company is not provided.  You must provide the name of the employer/company for any work search contact that you report on your weekly claim filing to the Virginia Employment Commission.  You must maintain complete and accurate records of your work search contacts for one year for auditing purposes.  You must provide the VEC, when requested, the following information that is subject to verification:
    • Month, day, year of contact;
    • Complete name of employer contacted;
    • Complete address (street, P.O. Box number, city, state, zip code) of employer contacted;
    • First and last name of the individual for the employer/company with whom you talked;
    • Telephone number of the employer; fax number; and e-mail or web address;
    • Type of work or position for which you applied; and
    • Result of contact.
    Failure to provide requested information may result in a denial of benefits and could result in overpaid benefits that you must repay to the Commission.  Reported work search contacts are randomly verified and if it is found you falsely reported contacts in order to obtain benefits, you will be subject to a 52 week ineligibility period and a penalty of 15 percent on top of any benefits determined overpaid.
  3. You must be willing to accept suitable workif offered and apply for suitable work when referred to a job by the VEC or your workforce services agency if you live outside Virginia.  The term suitable work takes into account many factors such as previous work experience, physical and mental fitness, risk to your health, safety, or morals, and the distance from your home.  Conditions of the work offered, such as wages and hours, are also considered.  If you refuse a job or a VEC/workforce services agency referral to a job, you must report it on your weekly claim filing during the week in which it occurs.  A deputy will review the suitability of the work and your reason(s) for refusing it before issuing a determination on your continuing eligibility.
  4. You must reportall wages earned for any work, including temporary, part-time, and self-employment, for the week they are earned (not when paid).  If you work and your gross income for the week is less than your weekly benefit amount, that gross amount less $50 will be deducted from your weekly benefit amount.  If your gross earnings equal or exceed your weekly benefit amount, you will not receive benefits for that week.  Report your return to full-time work when you file your weekly claim for benefitsfor the week that you first report to the job.  Be sure to report your earnings right away, regardless of when you get paid, or you may receive benefits that you have to repay.
  5. You must report the receipt of holiday, vacation, and severance payHoliday or vacation pay must be reported for the week in which it applies and will be deducted like wages from your weekly benefit amount.  The deputy may issue a determination based on information provided by you and your employer concerning the effect of severance pay on your weekly benefit amount.
  6. If you receive a pension, retirement, Worker's Compensation, or other annuity, it will be deducted from your weekly benefit amount if it is paid by your most recent employer of 30 days or 240 hours or more, or from any employer in the base period of your claim (as shown on your monetary determination).  These payments will be deducted dollar-for-dollar from your weekly benefit amount.  If your weekly pension, retirement, or annuity equals or exceeds your weekly benefit amount, you will be ineligible for unemployment benefits for that week.
  7. You may receive benefits if enrolled in training or school depending upon the course of study and the required attendance each week.  If you desire to attend training or school to improve your employment possibilities, you must request approval in advance through the VEC.  The VEC will determine if your training or schooling is approved and advise you about work search requirements while you are in school or training.  Training or schooling approval may be requested by contacting your nearestVEC office or by calling 1-866-832-2363.
  8. If you are advised to call or report to the VEC, you must respond as directed. Respond to all VEC letters, including those advising you of potential job openings, within the period indicated in the letter.  If there is a question about your claim, you will be asked to call the VEC.  Failure to report or call as directed may result in the denial of benefits.
PIN Number

After you file your claim, you will receive a six-digit Personal Identification Number (PIN) through the mail.  This number is important and should be carefully guarded. The PIN and your Social Security number will be required every time you claim weekly benefits or inquire about the status of your claim.  If you lose your PIN, contact the VEC immediately at 1-866-832-2363 to request a copy of your PIN, and it will be mailed to you.

Address Change

If you change your address or telephone number, or the address or telephone number shown on VEC documents is incorrect, you may correct this information by calling 1-866-832-2363.  You must provide your Social Security number and PIN.  If an appeal is pending, report the address change even if you are no longer receiving benefits.  If changing your address by letter, you must include your Social Security number and signature.

Electronic Payments

When filing your claim for benefits, you selected either direct deposit or a Virginia Debit MasterCard as your payment method.  It takes two (2) business days for your funds to be deposited into your account after your weekly claim has been processed.  You can change your method of payment online at www.vec.virginia.gov or by calling the VRS at 1-800-897-5630.

Correspondence

Always include your Social Security number in your correspondence with the VEC.

Receipt Of Benefits To Which You Are NOT Entitled

If you receive benefits to which you are not entitled, you will be required by law to repay them along with any costs, fees, and interest associated with collection.  This includes amounts paid while an appeal by your former employer is pending prior to a decision being rendered against you, and amounts paid because you did not notify us of information which would have reduced or eliminated your benefit entitlement. 

False Statements To Obtain Benefits

Always provide complete information and answer all questions truthfully.  Do not make false statements to obtain benefits.  If you make a false statement or misrepresentation, or have knowingly failed to disclose a material fact, to obtain or increase benefits, you may be subject to a fine and/or imprisonment and be prevented from receiving future benefits for 52 weeks.  A conviction for fraud is a Class 1 misdemeanor.  If the false statement results in an overpayment of unemployment benefits received, you will be required to repay those benefits plus a 15 percent penalty.

Cancellation Of Benefits Request

If you wish to cancel your initial claim and not file for benefits, your cancellation request must be made in writing within 30 days after your claim is filed.  The final date for the cancellation request is the same as the final date for appeal shown on your monetary determination.  You cannot cancel your claim if 1) you have been paid benefits, or 2) a non-monetary determination has been rendered by a deputy based on your reason for separation from employment.  If you cancel your claim, it will be deleted from the Virginia Employment Commission system and you will have to reapply if you later decide to pursue a claim.  Your claim will be made effective the Sunday of the week during which you reapply for benefits.

IMPORTANT THINGS TO REMEMBER

  • Report all gross earnings during the week you work, not when you get paid
  • Report all separations from any employment during the week in which the separation occurs
  • Review your Monetary Determination closely and report any wages that need to be added or deleted from the Determination
  • Make sure you accurately report all work search contacts during the week being claimed and be sure you have the company/employer name on any contact you report to the VEC

Filing Your Weekly Claim for Benefits

You may file your continued weekly claim over the Internet at www.vec.virginia.gov or through the automated Voice Response System (VRS) at 1-800-897-5630.  The Internet or VRS can also be used to obtain information about an appeal to which you are a party, information about VEC offices and phone numbers, as well as general information about unemployment insurance claims, and change your electronic payment method.  The VRS can be used to obtain specific information about your benefit account, such as the date your benefit payment was processed. Before attempting to file your weekly claim, have your Social Security number, PIN, and job contacts ready. If you choose not to file over the Internet, you must file your weekly claim telephonically using the VRS.

TTY users please note:  To file continued weekly claims by phone, TTY users should call Virginia Relay at 711 and instruct the operator to dial 1-800-897-5630.  Out-of-state TTY users may use the same procedure.

You must use a touchtone phone to utilize the Voice Response System.

Hours of Availability for INTERNET and VRS:

Sunday (9 a.m. - Midnight)
Monday (4:30 a.m. - 7:30 p.m.)
Tuesday (7:30 a.m. - 7:30 p.m.)
Wednesday (7:30 a.m. - 5:30 p.m.)
Thursday (7:30 a.m. - 7:30 p.m.)
Friday (7:30 a.m. - 5:30 p.m.)
Saturday & Holidays (9:30 a.m. - 4:30 p.m.)

VRS TIPS

To hear instructions in English, Press  1   or    Spanish, Press  2.

To reach claim and benefits, Press  1.

To file your weekly claim for benefits, Press  2.  Enter your 9 digit Social Security number.  Enter your 6-digit PIN.  If you are advised by the VRS that you do not have an “open week,” call the VEC Customer Contact Center at 1-866-832-2363 to report the problem.  Listen carefully to the questions asked and enter information only for the week being claimed.

Enter the number of contacts you made for work, followed by the # key.  For example, if you made three job contacts, enter    3#

If you made contacts for work, you may be asked to say the names of the employers contacted.  Speak clearly.  For example, if reporting 3 contacts say, “ABC Company; Food Shopping Warehouse; and Video Electronics.”

To report earnings, remember to report the gross amount (before any deductions) during the weekly filing process.  When asked to enter the amount you earned before any deductions, enter the amount in dollars and cents followed by the # key. You must enter cents, even if zeros. For example, to report earnings of $135.00, enter   13500#

If your response requires you to enter a date, enter MMDDYY.  For example, if the date you returned to work was May 21, 2012, enter    052112

After you answer all questions, you will be informed whether your claim can be processed for payment.  If an answer to any of the questions results in an eligibility issue on your claim, no payment can be made until the issue is resolved.  You will be contacted in the near future by a VEC staff person to address the issue. Important—Stay on the line until the VRS tells you it is okay to hang up.

Other VRS Options

If you wish to obtain specific information about your benefit account, such aspayment date, press 1.  Enter your 9 digit Social Security number. Enter your 6-digit PIN.

If you wish to change your electronic payment method, press 3.

For details about an appeal to which you are a party, press 4.  Enter your Social Security number.  Enter the Appeal Docket Number (found on your Notice of Appeal).

To locate the VEC office in your area, press 5.  Enter your 5-digit zip code.

For general information on unemployment insurance claims,press 6.

Sours: https://www.vec.virginia.gov/unemployed/resources/your-unemployment-benefit-rights-and-responsibilities

VEC no longer requiring PIN for weekly benefits claims

NORFOLK, Va. — The Virginia Employment Commission is no longer requiring unemployed workers to use PINs to file weekly or continued claims for benefits.

A VEC spokeswoman said the policy change is designed to help people file each week. She said applicants will still receive a PIN for account and identification purposes, but they no longer need to use it for weekly benefits.

The system instead uses an individual's social security number and other identifiable information.

The policy change comes after Virginians reported delays in receiving PINs due to the overwhelmed VEC system with thousands of coronavirus-related layoffs.

Delayed PINs prevented unemployed workers from filing weekly claims and then receiving unemployment benefits, forcing some to miss days or weeks of payments.

Some people still report different problems with the VEC system of processing claims.

Derek Bowie, a worker in the entertainment industry who said he's been working for the same company for 32 years, said he was furloughed on April 1 and filed for unemployment that same day.

Without a confirmation beyond the webpage saying he completed his claim, and after a week-long effort of trying to follow-up, Bowie said he reached a Virginia Employment Commission representative on April 8 who told him his initial claim didn’t process.

“She basically, in a nice way, told me that due to the volume they were receiving the system couldn't handle it and that [myself] and thousands of other people were having the same problem," Bowie said.

Bowie said VEC will backdate his claim to April 5, but he’ll miss out on four days of benefits.

“They have a system problem; they recognize it and thousands of people -  according to the agent I talked to  - are basically losing benefits because of a system error that they had," Bowie said. "Those systems need to be more robust, what are they doing to fix, correct and resolve these issues?"

Bowie said he's thankful for the efforts of hard-working VEC staff members, but he's concerned for many people who may also be experiencing serious problems with the unemployment claims system.

“I know they’re overwhelmed, they're working very hard and I appreciate the efforts they’re making to try and accommodate everyone," he said. "But it just seems that the infrastructure should’ve been better prepared.”

Monday, Bowie filed his weekly claim for benefits. He said he didn’t need to use a PIN, likely due to the VEC policy change. Bowie said he should receive benefits on Wednesday, but he's not confident.

“I’m going to be anxiously anticipating whether I receive benefits or not," he said.

VEC says it’s now sending automated texts to let people know their claims have been received, an effort to both increase communication and reduce the number of phone calls into the backlogged 1-866-832-2363 number. 

The VEC website reads: "Currently, the online claim filing system is operational but not sending confirmation numbers.  Claims are being received and we are working on fixing the problem."

Sours: https://www.13newsnow.com/article/money/vec-no-longer-requiring-pin-for-weekly-benefits-claims/291-0598d2e0-adcc-416a-a125-6ebe3d0d8ad0

Pin number vec

You indicated on the previous page that you recently separated from your work, were furloughed or your hours have been reduced. Please read the instructions below to open a new Unemployment Insurance (Unemployment Benefits) Application.

STEP 1

Fill out an Unemployment Insurance (Unemployment Benefits) Application by calling 1-866-832-2363. This information will be used to evaluate your eligibility to receive financial assistance.

STEP 2

In approximately 7 to 10 days, you will receive by mail a Monetary Determination Letter and a PIN.

NOTE: A Monetary Determination Letter indicates the financial benefit for which you could possibly qualify. This letter does not guarantee that you will receive Unemployment Insurance (Unemployment Benefits). Several factors can determine your eligibility to receive financial assistance. For example, if you quit your job without good cause or do not meet the monetary qualification criteria, you may be ineligible for benefits.

STEP 3

Each week, call 1-800-897-5630 (preferred) or go to web.getgov2go.com (recommended on Sunday, Monday or Tuesday) to fill out your weekly Continuing Claim Form for the prior week as long as you are unemployed.

Sours: https://www.vec.virginia.gov/ui-instructions-2
Lawsuit filed against the VEC

I dreamed at night. And you have a good one: large and strong. She didnt moan, but she let out a satisfied rumbling in her throat. And I… I crumpled her breast with my other hand, tugging at the hair on the back of her head, and with every movement.

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When Olga was in the nest, then from her sizzling glance it was boldly possible to smoke expensive cigars. At such moments, they were afraid to go to her even the replacement of the general director, uncles two times older than her, driving in a jeep with a guard and. Had a lot of sightings on her.

And I somehow got along right away with her in professional terms. Whether the experience of service in the army had an effect, or the ten-year difference in age, and perhaps some other quality of mine, I never asked Olga about.



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