Esthetician Interview Questions
Esthetician Interview Questions
1. How do you keep your working environment organized and your equipment sanitized?
The candidate’s answer will demonstrate their ability to meet hygiene and orderliness standards. It is important for an esthetician to start and finish appointments punctually and to maintain vital standards at the same time.
2. How would you define inappropriate client behavior, and how would you address it?
Listen carefully. It is important for the potential hire to express a clear understanding of inappropriate client behavior, as well as the ability to address this challenge in an effective manner.
3. What would you do if a client experiences an adverse reaction to a treatment you recommended?
The potential hire's answer will demonstrate their ability to adequately address challenges that may arise during the course of their work.
4. Could you give me an example from past experience where you reassured a client who expressed embarrassment regarding a physical imperfection?
It is important for an esthetician to make clients feel at ease. The candidate's answer will show whether they have the ability to make clients feel good about themselves not by cosmetic means only, but by demonstrating kindness as well.
5. How would you explain microdermabrasion to a client?
The candidate's answer will show their understanding of microdermabrasion, as well as their ability to explain technical concepts to clients in an understandable manner.
Esthetician Interview Questions & Answers
Question 1. What Does An Esthetician Do?
Esthetician is the one who specializes in the skin care of other by non-surgical means. The main objective of esthetician is to improve the customer’s skin tone and its appearance.
Question 2. What Attributes Esthetician Should Have In It?
An esthetician should be able to
- Work one-on-one with clients
- Give information to the customer about skin care
- Arm hand steadiness
- Finger dexterity
- Good near vision
- Make the customer feel confident about their facial appearance
- Introduce new products and techniques to customer to enhance their skin tone.
Question 3. Mention What Are The Other Career Options For Esthetician?
The other career options for esthetician are
- Clinical esthetician
- Master esthetician
- Medical spa manager
- Hair removal specialist
- Medical or para-medical esthetician
- Esthetician or skin care specialist
Question 4. Explain What Is Deep Pore Cleansing?
Deep pore cleansing is the technique of cleaning facial skin by removing excess sebum, dirt, and other impurities. Also, it includes removal of ripe pimples and blemishes manually.
Question 5. How Steam Is Useful In The Cleansing Process Of Skin?
Steam can loosen dead surface of the cell and soften the deposited sebum and dirt. It also softens the skin and relaxes the skin pores.
Question 6. Explain What Is Iontophoresis?
Iontophoresis is a technique of transdermal delivery system in which a substance carrying a charge is propelled through the skin by a small electric current. This method is used by esthetician to insert vital nutrient or lotion deep into the skin surface. This technique is also used by doctor to administer drugs through skin.
Question 7. Explain What An Esthetician’s Can’t Do?
An esthetician can’t do following things
- Prescribing acne medication
- Can’t diagnose any skin condition
- Can’t perform any medical procedure
- Can’t treat severe inflammatory acne.
Question 8. Explain How Esthetician Sanitize Their Daily Accessories And Equipment?
Esthetician sanitizes their daily accessories in a dry sanitizer, which is a closed cabinet containing a fumigant or an ultraviolet light source.
Question 9. Explain What Is Disincrustation?
Disincrustation is a process that uses the galvanic current machine to soften hardened sebum in the pores. The alkaline disincrustation solution is applied to the skin, and the electric current helps it penetrate. This technique is used on oily and blemished skin.
Question 10. Explain What Is Comedone? Is Esthetician Allowed To Treat Comedones?
Comedone is a dead skin material known as sebum, stuck in the opening of a hair follicle. This follicle may be almost closed giving white spot appearance or opened giving black spot appearance. Extraction of comedones by esthetician should be allowed, but you have ensure that he/she has a license to practice as it needs a sharp skill to treat comedons.
Question 11. Explain What Is Botox? How Does It Work?
Botox is a drug made from neurotoxin produced by bacteria clostridium botulinum. Botox is a neurotoxin, and it acts on your nerve impulse, and it is used to treat wrinkles on your skin. Normally, with aging brain gives the signal to facial nerves to contract skin and muscle. When Botox is used it blocks the signal to reach the facial nerves and eventually, the skin would not contract.
Question 12. Can An Esthetician Allow To Give Botox Treatment?
In most states, esthetician is not allowed to give Botox treatment while different states have different rules and regulation, in few state esthetician administers Botox injection under physician supervision.
Question 13. What Are The Side Effects Of Botox?
- Mild Nausea
- Blurred vision and drooping of eyelids
- Rashes, swelling and wheezing
- Neck weakness
- Brachial plexopathy, etc.
Question 14. Explain How Long Does The Botox Treatment Last?
Botox treatment last about for 2- 3 months and sometimes four months.
Question 15. Explain What Dermal Filler Are And Mention What Are The Types Of Fillers?
Dermal fillers are substance such as collagen, hyaluronic acid and calcium hydroxyl apatite that replenish facial skin by eliminating or reducing wrinkles. Facial fillers are injected to face surface through small tiny injections on specific areas.
Different types of fillers used are
- Juvederm facial filler
- Restylane facial filler
Question 16. For What All-purpose Dermal Fillers Are Used?
Dermal fillers are used for
- Removing or reducing face wrinkles
- Improving the appearance of recessed scars
- Soften facial creases and wrinkles
- Plump thin lips
- Enhancing sunken cheeks
- Contour the bridge of the nose
Question 17. Mention What Is The Average Length Of Fillers? How Long It Last And What Are The Side Effects If There Is Any?
Average length of filler injection is about 10 to 20 minutes per session, and it lasts about a few weeks or months to about a year. Some of the usual side effects observed in fillers are
- Bruising at injection site
- Swelling or pain
- Granulomas or nodules
- Temporary redness
- Temporary numbness
Question 18. Explain What Is Chemical Peel Treatments?
Chemical peel treatment is a process of replacing old skin with a new skin. In this process a chemical is applied on the face, once it dries off the chemical layer is peeled off. The new skin regenerated after the removal of old skin is often less wrinkled and far smoother.
Question 19. Mention What Are The Equipment’s That An Esthetician Use?
An esthetician can use
- Magnifying lamp
- Wood lamp
- Facial and massage beds
- Hot towel sterilizers
- Wax warmers
- Table top steamer
- Lotion warmer
Question 20. Explain What Is Photo-rejuvenation?
Photo-rejuvenation is a facial treatment based on light absorption mechanism. In this technique, a LED or laser light is exposed to the skin surface, and the skin will absorb the infrared light and red light. This absorbed light will reach deep into the skin cells to treat various skin disease and eventually heals the scars and rash on the skin surface.
Question 21. Is There Any Side Effects Of Photo-rejuvenation And How Long The Session Last?
There is no side effects of photo-rejuvenation. However, people for their safer side prefer LED lights than laser. A photo rejuvenation session last anywhere to 30 minutes to 1 hour.
Question 22. Explain What Is Microdermabrasion?
It is a skin treatment that is very popular among people. In this treatment, a tiny micro aluminum oxide crystal is placed on the skin using a hand piece. This crystal will exfoliate the skin, and with mild suction by the hand piece, it will remove the skin debris and residues.
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This article explores the top 20 common Esthetician interview questions along with their sample answers. Read and master them to maximize the chances of winning the job.
1. Why Are You Interested In This Role?
This is a common question that helps the interviewer to understand your reasons for applying for this role. The best way to respond to this question is by confirming your interest in the job and portray your motivation.
“I am a compassionate esthetician who performs skin, body, and hair treatments. I have the skills needed in consulting with clients to evaluate their requirements, give informed recommendations and explain services. I am interested in this role because I can assist your clients in selecting the right treatments while ensuring their care and satisfaction. “
2. What Are The Roles Of An Esthetician?
The interviewer asks this question to assess whether you are aware of your duties should you be hired. The best strategy for answering this question is by highlighting the responsibilities of an esthetician.
“The Esthetician provides beautification services to people to help them improve the look and feel of their skin including facial features. They also consult with clients to recommend an appropriate treatment, facials, chemical peels, extraction, and waxing.
Other duties include:
- Welcoming clients in a friendly and warm manner into the treatment room and thanking them as they leave the room.
- Interviewing clients to get information regarding any contradiction while evaluating the suitability of their treatment.
- Advising their clients on skincare
- Observing policies pertaining to chemical usage, cleaning, sanitizing, and maintenance of equipment
- Taking care of linens and changing them between sessions
- Stopping treatment and alerting the supervisor in case of inappropriate guest behavior.”
3. What Are The Qualities That An Esthetician Need To Be Successful?
The response you provide to this question will help the interviewer to know if you are aware of the qualities that make a good esthetician. In your response, highlight some of the qualities of a good esthetician as you match them with the needs of the employer.
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“A good esthetician must possess both verbal and written communication skills, ability to maintain confidential information of their clients, and be able to stand for long hours. He or she must be proficient in performing all applicable treatments including facials and waxing. Additionally, the esthetician should have excellent problem-solving, time management, and sales skills to succeed in this role.”
4. What Major Challenges Did You Face During Your Last Role? How Did You Manage Them?
The interviewer asks this question to get an idea of how effective you are at handling challenges. The best strategy to respond to this question is by demonstrating your ability to solve a problem respectfully and maturely.
“Standing for an extended time was a very big challenge for me at the beginning of my career in this field. I had to attend to multiple clients in a day. Once I realized that this was very exhausting, I create a schedule. Sticking to the schedule helped me a lot that I was able to remain organized and monitor time. This enhanced my time management skills. I could meet clients’ needs especially when working in strict time requirements.”
5. Describe Your Daily Routine As An Esthetician?
This is a frequently asked question to help the employer get a grasp of how you prioritize your work. The best strategy of responding to this question is to portray that you make good use of time while performing your roles.
“The first thing I do when I get to my office is to check through my voice messages and emails. If there is no other issue that needs urgent attention, I begin my usual duties which include:
- Evaluating clients’ skin conditions and offering recommendations for their treatments
- Recommending skincare products to our customers such as facial washes, moisturizers, and lotions.
- Waxing and plucking unwanted hairs
- Maintaining the beauty and skincare tools
- Completing facials with the intention of moisturizing and cleaning”
6. Describe Briefly About Your Experience
Your response to this question will help the employer to determine how your experience aligns with the needs of the company. The best strategy for answering this question is by summarizing your work history in relation to the job description.
“I am a licensed esthetician who has been working in this field for more than three years now. During this time, I have gained a lot of skills in handling different clients to ensure that I meet the revenue goals, client retention as well as building a strong client base. I can maintain knowledge to promote and sell services and products. My duties included: Waxing and plucking unwanted hairs, maintaining beauty and skincare tools, completing facials with the intention of moisturizing and cleaning. Given a chance, I will use the skills I have gained over the years, experience, and knowledge to make a success of this role.”
7. What Kind Of Strategies And Mindset Is Required For This Role?
In most cases, the interviewer will ask this question to find out your attitude toward this role. In your response, highlight the skills and strategies you will employ while performing this role.
“The main role an esthetician needs to concentrate on is improving the client’s skin tone and appearance. For an Esthetician to succeed in this role, he or she must have a mix of technical and creative characteristics. You should be artistic to envision the result of your treatments and get a certain look. This will guide you on the tools and chemicals to combine to accomplish that goal. You should also understand your client’s body language to know whether they want to remain silent or talk during a treatment. An esthetician must adhere to appointments in good time. You must employ the strategy of ensuring that your treatment begins and end on time. As an ideal Esthetician, demonstrate empathy, care, professionalism, and the ability to make your clients feel good about themselves.”
8. What Is The Biggest Challenge That You Foresee In This Job?
The employer asks this question to evaluate your knowledge regarding the changes that are taking place in this field. In your answer, highlight the challenges you foresee in this industry along with how you will manage them.
“The major challenge will be the increase of fake chemicals and beauty ingredients in this industry. The beauty industry is among the top ones when it comes to influencer marketing. Majority of the consumer buys a product without knowing whether they are genuine or fake hence they end up spoiling their skins. However, being in this field for more than three years, I can tell fake and good products. I will use my knowledge to help my clients get the best.”
9. How Do You Stay Motivated In Your Work?
The employer asks this question to find out your interests and values as you perform this role. In your response, highlight whatever aspect drives your morale for this work.
“Being an esthetician is a motivation in itself. I enjoy providing facials, hair removal, and other treatments. I am passionate to help maintain the personal appearance of clients and making them feel good about themselves. Long before I began this career, I desired to work for spas, clinics, salons, resorts, and dermatologists. It is my pleasure that my dream came true.”
10. Describe A Time When You Failed In This Role And The Lesson You Learnt?
The employer asks this question to find out whether you can admit your mistakes. In your response, own mistakes to your actions and pick a few lessons you learned from the situation.
“When I was young in this career, a client who was couldn’t speak came to our spa. I couldn’t assist her because I couldn’t understand her needs. I professionally dismissed that client and begun to attend to the next client. However, I reported the matter to the management who felt that there was a need to employ a person who knew signs language. Today, we attend to all customers for we can properly communicate effectively with each one of them.”
11. Why Do You Feel You Are The Most Suited For This Role?
The interviewer asks this question to assess whether you are the best fit for the job. While responding to this question, highlight your best skills, traits, education, experience, and relevant accomplishments.
“I am a licensed esthetician with over three years of experience. I also have excellent communication, confident technical provider, guest service, a team player, organizational, and time management skills. In the course of working as an esthetician, I have gained a lot of skills in handling different clients to ensure that I meet the revenue goals, client retention as well as building a strong client base. I can maintain knowledge to promote and sell services and products. My duties included: Waxing and plucking unwanted hairs, maintaining beauty and skincare tools, completing facials with the intention of moisturizing and cleaning. Given a chance, I will use the skills I have gained over the years, experience, and knowledge to make a success of this role.”
12. Share with Us Your Greatest Achievement.
The interviewer asks this question to know what you regard as success. This question allows you to boast about your achievements in this role.
“My biggest achievement is when I was able to convince the management to employ a person who knew signs language. This enabled us to serve all clients since we could communicate effectively with each other.”
13. How Do You Maintain Professional Communication With Clients To Encourage Repeat Appointments?
The response you provide for this question will help the employer to know whether you have the interpersonal skills to maintain a loyal client base while also maintaining professional boundaries. In your response, highlight some strategies for maintaining a client base and demonstrate your commitment to professionalism.
“I make sure to encourage a long-term relationship with clients right after the completion of their first appointment. I do this by helping them schedule additional appointments in the coming weeks or months based on their situation. I also give them my business card and depending on client contact procedures at my facility, I call them or send a little postcard reminding them of upcoming appointments.”
14. What Factors Do You Consider When Selecting Skincare Products For Clients?
The interviewer asks this question to find out whether you have a routine that you follow when selecting cosmetic products for your customers. The best strategy of responding to this question is highlighting the steps that you take before you can apply products to a client’s skin.
“Before applying any products to my customer’s skin, I go through their chart. I then ask questions concerning their medical history as well as their current skincare regimen. I understand that some treatments may react poorly with some ingredients present in certain lotions. My main goal is to ensure that the skin tone and appearance of my client improves. It is, therefore, my responsibility to ensure that my clients won’t pose any risk for having an allergic reaction after my treatment recommendation.”
15. What Is Botox And How Does It Work?
This is a technical question that the interviewer asks to know whether you are familiar with common drugs use by esthetician while performing a treatment. In your career, you are likely to have used Botox. It should not be hard for you to explain what Botox is and its use.
“Botox is a drug made from a neurotoxin produced by bacteria clostridium botulinum. Botox is a neurotoxin, and it acts on your nerve impulse, and it is used to treat wrinkles on your skin as well as facial creases. Botox is also used to treat neck spasms, excessive sweating, lazy eye, and overactive bladder. Normally, with aging brain gives the signal to facial nerves to contract skin and muscle. When Botox is used it blocks the signal to reach the facial nerves and eventually, the skin would not contract. In the past years, doctors have been using Botox to prevent chronic migraines.”
16. What Is Dermal Filler? Mention The Types Of Fillers You Are Aware Of?
This is another technical question that helps your interviewer to know whether you are familiar with substances and products used in treating clients’ skin. In your response, define the term dermal filler and explain the types of fillers.
“Dermal fillers are substances such as collagen, hyaluronic acid, and calcium hydroxyl apatite that replenish facial skin by eliminating or reducing wrinkles. Facial fillers are injected into the face surface through small tiny injections on specific areas. There are different types of fillers such as Sculptural, Captique, collagen, Radiesse, Juvederm, Restylane, and Hylaform facial filler.”
17.What Is Microdermabrasion?
The response you provide for this question will indicate whether your familiarity with different skin treatments. Demonstrate that you are knowledgeable in this field by explaining what microdermabrasion is.
“Microdermabrasion is a skin treatment done to renew the skin tone and texture. It is performed to improve the appearance of skin due to wrinkles and sunburns. While performing this treatment, a tiny micro aluminum oxide crystal is placed on the skin using a hand piece. This tiny aluminum oxide crystal will exfoliate the skin, and with mild suction by the hand piece, it will remove the skin debris and residues.”
18. How Long Are the Fillers? Do They Have Any Side Effect?
This is a question asked by the interviewer to examine whether you know the average length of fillers and whether you have used them before. In your response, explain what you understand by filers including their length and their side effects.
“The length of filler injection takes about ten to twenty minutes per session. It lasts between a few months to about one year. Some of the common side effects include swelling, pain, temporary redness and numbness, granulomas, nodules, and bruising at the injection site.”
19. Are You Considering Other Opportunities In Other organizations?
The hiring manager may ask this question to determine whether they have competition in hiring you. Be honest and keep the option open. In your response, you favor this job in comparison to others.
“I have had one interview last week for a similar role. However, I am passionate about your company due to the work you have been doing over the years. I’m eager to work with you if all goes well.”
20. When Can You Take Up This Role Should You Get Hired?
The hiring manager wants to know when you are likely to begin working in case you get hired. Show that you are professional in the way in your transition from one job to another.
“In my new contract, I am obliged to provide a 3 weeks’ notice before I can leave my current role. However, I can begin working the next day after I have met that obligation. I am so much eager to begin working here as well as meeting the rest of the team.”
The hiring manager is looking for a candidate with relevant knowledge and skills. Studying and practicing these questions and answers will help you to demonstrate that you are the best candidate for this position.
Are you interested in becoming an esthetician? If so, you will want to know what to prepare for upcoming job interviews. You will also want to look the part and show up on time. Preparing for an esthetician job interview is important and may help you land your first job–or dream job!
Concentrate On Your Presentation
Estheticians are the faces of cosmetology. It makes sense to put consideration and effort into the way you present yourself for an interview for an esthetician position. You should look and feel your best if you are striving for a career in the world of beauty and skincare.
Be Neat and Clean
While there is definitely a place for grungier fashion looks, an interview in beauty and wellness is not the place. As an esthetician, you should show potential employers that you are someone who will take great care and responsibility for your clients. This begins by presenting yourself with a clean and neat personal style.
An Opportunity to Display Talent and Style
Steering away from messy fashion doesn’t have to mean being boring! Make clothing, accessory and makeup choices that reflect your personality without being overwhelming. This will help potential esthetician employers get a sense of your personality at first glance.
Showcase Passion and Talent
The life of an esthetician is not always a bed of roses. There will undoubtedly be parts of the job that are more enjoyable than others. When you are in an interview, you should feel free to discuss your preferences and passions. They will be interested to learn about your inspiration to become an esthetician.
If you are especially good at a particular procedure or service, you should bring that up in conversation, as well as accolades and certifications. Make sure to tell the employer about the latest advancements, methods, and esthiology techniques you have researched or kept up to date on. This will let the employer know what areas of esthetics you may best serve clients in.
Show Your Excitement
You should let the interviewers know why you are excited about the esthetician job position. Open up about why aspects of the position attracted you to the company. Use the interview as a way to fuel your enthusiasm about becoming an esthetician. This kind of genuine passion will resonate strongly with employers!
Clear and Confident Communication is Crucial
It is perfectly normal to be nervous. Interviews are intense social situations where you are required to perform a certain way. Questions will vary widely depending on the kind of esthetician job you applied for. Here are a couple of things to remember no matter who is sitting across the table at your esthetician job interview:
Preparation will Help Boost Confidence
This doesn’t just apply to technical knowledge. Step into the employer’s shoes: what are they are looking for? What would be an asset to their team? You should make a list of all the things you would bring to the table if the employer chose to hire you as an esthetician. You should think of areas you may struggle in or have difficulty with. This will help you to feel calm and ready when you are asked high-pressure questions.
It can be tempting to rehearse answers and review information while someone else is speaking. No one wants to give an embarrassing or foolish answer and going over things in your head can feel comforting. However, this may lead you to miss key information. Look at your interview as a conversation, rather than a test. Answer and ask questions mindfully, so that you stay present in your esthetician interview.
Keep Long-Term Goals in Mind
You should look for a spa or salon with an atmosphere that they feel they would fit well into. Whether you are just entering the field or a veteran esthetician, it is important to look at where you want to ultimately end up. Obviously, there is no way for them to control job availability, but you can approach your work in a way that will create opportunities later on.
Have an Eye on a Destination, Even in the Beginning
Do you want to be an esthetician at a specific high-end spa or salon? Do you hope to specialize your esthiology skills in a certain area of expertise? Your goals will require dedication if you wish to become a successful esthetician. The sooner you are aware of the direction you want to go in as an esthetician, the sooner you will be able to make choices to reach your goals.
Don’t Be Afraid to Do Things a Bit Differently
If you have your own unique vision for your future as an esthetician, it could be time for you to blaze a trail of your own. Entrepreneurship is not an easy road by any means. It takes a certain amount of talent and experience to be able to go off on your own. You will know better than anyone else if this would be the best way to achieve your goals in esthiology.
Now that your skills have been sharpened, you are ready to go out into the world and share your talent of beauty with others! Don’t let fear stand in the way of you living your best life and having the career you’ve always wanted. Use these suggestions to prepare you and help you get the work you’ve been waiting for as an esthetician.
Interested in Learning More?
If you have a passion for skin care and an eye for beauty, you could begin your career as an esthetician at the Minnesota School of Cosmetology (MSC). Our Esthiology Diploma Program is designed to be completed in under 5 months (600 clock hours) with full-time enrollment. Our esthiology diploma program has been developed by talented, caring, real-world professionals, many of whom still work in the field. We give our esthiology students experience in skincare, waxing, make-up, application of facials, and more.
Contact us today to learn more about becoming an esthetician and starting a rewarding career in the beauty industry.
*Completion time for this program is defined by 35 hours per week.
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Esthetician Interview Questions and Answers
You successfully completed your esthetician training, spending several thousand dollars along the way. Trying everything from waxing to facial hair removal, you feel perfectly ready to start the job. Just one hurdle remains–a job interview. A hurdle I will help you overcome.
Your biggest problem is actually the competition. Vacancies for estheticians are sparse, training doesn’t take very long (and is comparatively inexpensive), and women love this career.
Such conditions can lead only to one situation in a spa resort, or a beauty center–they advertise one vacancy, but five or even ten candidates compete for it in an interview. All of them having the same education, and likely no previous experience in the field (or just a short one).
In similar scenarios, interview answers of job candidates, and their ability to connect with the interviewers, will decide the winner.
Let’s have a look at the questions you will likely face, and what you should answer to maximize your chances of standing out, and winning a new job contract…
Why do you want to work here as an esthetician?
Most people start talking about how they completed their training recently, and are finally looking for a job. You cannot afford such a mediocre answer–not when seven other women compete with you for the job…
Start with praising their spa (or beauty center, salon). Tell them that you always loved the place, that their massage therapists and estheticians have a great reputation in the city, that their facilities are modern and that their place simply has a fantastic vibe, and you’d be proud to work there.
Remember that your goal is to connect with the interviewers. Recognizing their qualities (or the uniqueness of their workplace) is an excellent way of doing so.
Then you can say that you were doing really good in your training, and believe that you can bring a lot onboard, and would love to join their team.
Can you please tell us something about yourself?
Your energy and enthusiasm is much more important than the words you choose for your answer. They should feel your passion for this work, your optimism for the future.
Your meeting with the employer isn’t some form of a necessary evil, something you cannot avoid (and if it is, they should not get such an impression). You are actually pumped to interview for the position, and can’t wait to start working as an esthetician.
I suggest you to mix work-related stuff and personal hobbies in your answer. You can say them something about your training, and the life you have outside of work. Try to articulate clearly and keep an eye contact. Communication is very important for a good beauty worker. They should feel that their clients will enjoy talking to you during the procedures.
In your opinion, what characterizes a good esthetician?
You have a few options at this point. One is listing characteristics, such as precision, attention to detail, familiarity with a wide range of procedures and services, excellent communication skills, empathy, creativity. You can also add that you believe to have these skills (or at least you are aware of them, and work on improving yourself).
Another option (a creative one, and it will certainly help you stand out) consists in focusing on results of your work.
When clients return to the spa again and again, when they recommend the place or the particular esthetician to their friends and colleagues, we can certainly say they were satisfied. Returning clients and positive references characterize a good esthetician…
What services can you provide to our clients?
You should do your research before the start of your interview. Try to find out the list of services they offer to the clients. It should be published on their website or their FaceBook profile. Then you can repeat the list, and add one or two services/procedures you are experienced with. A small sample:
- pore cleansing
- face and body masks
- acne treatment
- laser skin rejuvenation
- scalp message
- moisturizing treatments
- manual or mechanical hair extraction
However, you should always remember the limitations of your profession. You are not a dermatologist and should not venture into diagnosing of any skin diseases or conditions…
Imagine that a client experiences an adverse reaction to your treatment (rash, allergic reaction, swelling, etc). What will you do?
The key is to ensure the hiring managers that you won’t take the situation lightly, but also that you won’t panic. You can emphasize individual approach to each client. You will question them and try to assess the seriousness of the adverse reaction.
If it was something minor, you will help them calm down, and suggest an appropriate treatment. If it was something major, you will call a dermatologist or skin care specialist and consult them, or in the most extreme cases, you will call the ambulance. One way or another, you won’t panic, because you know such things can happen, and they belong to the job.
What does an excellent customer service mean to you?
Let’s make it clear: esthetics is a business. Daily spas and salons compete against each other, and unless customers get an excellent service, they will simply change their provider. You should ensure your interviewers that you understand the importance of an excellent service, and will always try to deliver it to your clients.
Now, how can we characterize such a service? Again you have two good options.
One consists in focusing on the feelings of the customer. Excellent customer service means that a customer feels welcome, heard out, and cared for, from the moment they enter the spa until the moment they leave the building. When they feel important, they will be happy about the service.
Another option is listing particular perks and tasks that turn an average visit of a salon into an almost unforgettable experience. If you visited some of the best spas in your country, you certainly know what I am talking about: super clean and modern environment, free drinks and healthy snacks, calming music, free slippers, an esthetician or massage therapist who is genuinely interested in whatever you want to say, and so on…
Other questions you may get in your esthetician job interview
- What do you consider the toughest aspect of this job?
- How would you help us promote our daily spa?
- What do you do to keep your knowledge of latest trends in esthetics and skin care up to date?
- Why employment instead of freelancing? Didn’t you think about starting your own salon?
- How would you deal with an angry client, someone clearly unsatisfied with your service?
- Where do you see yourself in five years from now? (How long you’d like to have this job, if we hire you?)
- Do you have any questions?
* You can also download the list of questions in a one page long PDF, and practice your interview answers anytime later:
Conclusion and next steps
While you won’t face any particularly difficult questions in your esthetician interview, you can’t expect an easy ride. Many people will typically compete with you for the job, and your ability to stand out (with logical and genuine interview answers) and to connect with the interviewers, on a rather personal level, will decide about the outcome of your interview.
Try to learn as much as you can about their spa or beauty salon. Read the questions from our article once again, and prepare at least a short answer (or hint) for each one. Practice with a friend (if you still have some time), and do not forget to read the following articles, to not underestimate anything in your interview preparation:
Matthew has been working in international recruitment since 2008. He helps job seekers from all walks of life to pursue their career goals, and to prepare for their interviews. He is the founder of InterviewPenguin.com website.
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