Fitbit versa not pairing

Fitbit versa not pairing DEFAULT

Fixed: If your Fitbit won&#;t sync here&#;s how to solve it

If your Fitbit won't sync, you've come to the right place. Whether you have a Versa 3, Charge 4, Inspire or another Fitbit tracker or smartwatch, we're experts in troubleshooting syncing issues.

In this guide, we'll be explaining exactly how to sync a Fitbit with your iPhone, Android smartphone or computer – and what to do if it's having trouble syncing.

Most users are likely to come across syncing issues over time, and knowing how to transfer the data stored on your device to the Fitbit app is an essential skill.

Read on below to discover everything you need to know.

How to sync your Fitbit

How to sync Fitbit

Syncing your Fitbit should actually be very straightforward, which is why it can be pretty head-scratching when your data doesn't seem to be transferring to the Fitbit app on your smartphone.

Once your Fitbit is set up and connected to your phone, it should have a consistent Bluetooth connection to it and therefore be ready to link up whenever you open the Fitbit app.

Manually sync your Fitbit

To force your Fitbit to sync, swipe down from the Fitbit app's home screen and release to begin the process.

You should then see the turquoise line worm its way from left to right just above the main tracking panel.

Turn on All-Day Sync on the Fitbit app

While this was a feature that previously appeared in Fitbit's app, the All-Day sync option has now been removed. So, as long as your phone is near your Fitbit device and they're paired with Bluetooth, they should sync regularly throughout the day to make sure your data is nice and up to date.

How to sync Fitbit with a computer

You don't need a smartphone to sync Fitbit data, and can actually use your computer by following these steps.

We're going to assume your Fitbit has been registered and set up properly, but there's a catch - to use Fitbit Connect, you need the Fitbit Wireless Sync Dongle.

1. Download Fitbit connect.
2. Make sure you're signed in with your account credentials.
3. Connect your Fitbit Wireless Sync Dongle.
4. It should sync automatically, or you can press Sync to do it manually.
5. Log into the Fitbit Dashboard at

Fitbit won't sync? Troubleshoot with these steps

Fitbit won't sync

It should be as simple as following the above, but experience tells us that it's fairly likely you'll come across some kind of issue with Fitbit syncing.

Problems with syncing are usually because you're not filling a requirement. Here's a checklist of the very basic things to double check if your Fitbit isn't syncing.

Fitbit syncing troubleshooting checklist

1. Check the Fitbit app is compatible with your device here, and that it's running the latest version (if on iPhone or Android, check for this through the App Store or Google Play Store).
2. Your connected device is running the latest software.
3. Your connected device has a cellular data or Wi-Fi connection.
4. Your connected device has Bluetooth turned on, and that you aren't connected to multiple things (some issues are related to conflicting Bluetooth connections).
5. Your Fitbit device's battery isn't low.
6. Your Fitbit device's software is up to date.

This list should be your starting point for if you're experiencing consistent issues with syncing, but, if all these are ticked, it's time to start troubleshooting with the tips below.

1. Perform a reset of the Fitbit app.
2. Turn Bluetooth off/on.
3. Turn your Fitbit off/on.
4. Uninstall and reinstall the Fitbit app.
5. Try logging into your Fitbit account on another device.
6. Remove other Fitbit devices from app and Bluetooth list.

Learn how to factory reset your Fitbit with our guide - this will result in any unsynced data being lost, but it could be the ticket to a world without syncing problems.



Hello @Frazierjoyce, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy


I appreciate your participation in the Forums and for sharing your experience with us. Please note that Fitbit devices do not sync nor pair directly through the Bluetooth settings on your phone but through the Fitbit app. With that said, if your Versa and your friend's Charge 2 are having trouble syncing, I would like to suggest you to try the following:


  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone again.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it one more time.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

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Why won't my Fitbit device sync?

Aria Air


  • You have the Fitbit app open and on the Today tab on your nearby phone or tablet while you complete a weigh-in.
  • The latest version of the Fitbit app is installed on your phone or tablet.
  • The Bluetooth setting on your phone or tablet is on. To check, tap SettingsthenBluetooth.
  • Your phone or tablet isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit scale, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
  • If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
  • Your Fitbit scale's battery isn't critically low.

Troubleshooting steps

  1. Force quit and then reopen the Fitbit app.
  2. Go to SettingsthenBluetooth and turn Bluetooth off and back on.
  3. Turn your phone or tablet off and back on.
  4. Uninstall and reinstall the Fitbit app.
  5. If your Fitbit scale won't sync after you reinstall the app, log in to your Fitbit account on a different phone or tablet and try to sync.
  6. If your Fitbit scale still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.

Aria &&#;Aria 2

After weighing in on Fitbit Aria or Fitbit Aria 2, the scale should display a progress bar, followed by a check mark, which indicates the new measurement synced successfully.

If the scale doesn't sync, you may see one of the following error messages on the scale’s screen:

  • WIFI Symbol with an “X”
  • No error message, but the measurement doesn't sync to your Fitbit account

If any of these conditions occur, try weighing yourself again. If the scale successfully syncs, it may have been a temporary issue that doesn't require further troubleshooting. If the problem persists, try the following tips:

  • Check that your router is on and working. If other devices are also unable to connect to your Wi-Fi network, restart your router.
  • Remove the batteries from your scale for 10 seconds, then reinsert them to restart your scale.
  • If you've made any changes to your network, such as a new router, network name, or password, see How do I reconnect my Fitbit scale to my wireless network?
  • Your scale may be too far away from your router. Several walls, floors, or objects between the scale and router can cause interference. Try moving the scale closer to your router.
  • The network may have too much traffic or there are too many other Wi-Fi networks nearby. Don't use public Wi-Fi to sync your scale.

If you still can't sync, contact Customer Support. For additional information on error messages, see Why isn't my Fitbit scale working?


Having trouble syncing your Fitbit Sense or Versa Series watch or another model Fitbit with your mobile phone, tablet, or computer? 

If so, you aren&#;t alone, as multiple users have reported syncing issues after a recent update.

As Fitbit owners, we share your frustration as it happened to us too! That&#;s why we wrote this article, to offer help and hopefully get your Fitbit, whatever its model, syncing again!


Quick checklistmyhealthyapple quick checklist icon

Follow this quick checklist to help fix syncing issues with your Fitbit

  1. If you use a new phone or tablet, first unpair your Fitbit from your previous phone&#;s Bluetooth and then try pairing and syncing with your new device. Fitbits can only pair directly to 1 device
  2. Check that your Fitbit isn&#;t connected and syncing to another device, like your iPad, tablet, or even one of your family members&#; devices
  3. Try syncing manually by tapping your profile picture or icon > your Fitbit device  > Sync Now
  4. Turn off all other Bluetooth connections on your phone or tablet, and then try syncing with your Fitbit
  5. Charge your Fitbit, so it&#;s at least 60% battery availability, then try to sync
  6. Update your Fitbit&#;s firmware and update the Fitbit app
  7. Shutdown and restart your Fitbit and then try to sync. Restarting does not delete any activity data
  8. Force Close the Fitbit App on your phone, tablet, or computer and then try syncing again
  9. Forget the Fitbit from your phone&#;s Bluetooth Settings. Then, open the Fitbit app and wait for a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request to re-pair it to your phone, tablet, or computer

Related reading

Why is my Fitbit time not syncing with the Fitbit app on my iPhone or Android device?

Sadly, it&#;s not uncommon for your Fitbit to stop syncing with the app, especially if you updated the Fitbit app recently or updated your Fitbit&#;s firmware.

If a recent update impacted your Fitbit and it&#;s no longer syncing or even connecting like it used to, there are a few different options for you to try before contacting Fitbit. can't connect to Fitbit Versa

What data is syncing between my Fitbit and my phone?

When your Fitbit syncs, it is actually syncing your health and fitness data from the device to your phone.

This information includes your heart rate, sleep metrics, steps made, exercised minutes, and so forth.

This Fitbit device data syncs with your Fitbit dashboard, so you can review that data on any other device or computer that has the Fitbit app or logging into your Fitbit account via the website.

Most Fitbits sync to your phone, tablet, and some computers using Bluetooth Low Energy (BLE) technology.

However, the Fitbit Aria and Fitbit Aria 2 use WiFi to connect directly to your router.

Check how many devices sync with your Fitbit

When I use the Fitbit app on both my iPhone and iPad and sync with my Fitbit Versa 3, I run into syncing problems.

Although Fitbit claims that you can sync with multiple devices (like a phone and a tablet), it just does not seem to work for my Versa and me. 

Every time my Fitbit syncs with my iPad, the next time I use the Fitbit app on my iPhone, it can&#;t find my Fitbit. 

What worked for me was keeping the Fitbit app on my iPhone and deleting it from my iPad. Fitbit app remove and delete from iPhone or iPad Apple devices

That way, my Versa 3 is only communicating with one device (my iPhone.) 

For me, this solved the problem of constantly seeing the messages that it could not find my Fitbit, connect to it, and sync.

So, if you have the Fitbit app installed on more than one mobile device, try deleting it from all devices but one.

See if that solves your syncing issues as it did for me.

Close the Fitbit App

The first and most obvious answer to getting the Fitbit to sync again is restarting the Fitbit app.

This means that you actually need to force close the app and then re-open it.

Force close app on Apple iOS or iPadOS

  • Open the app switcher by swiping up from the screen’s bottom to the middle of your screen or double-pressing the home button. Then choose the Fitbit app and swipe it up off the top of your screen Fitbit app force close on iPhone or iPad

Force close app on Android

  • Go to Settings > Apps or Apps & Notifications > Tap the Fitbit app > Force Stop and confirm with OK

Once the Fitbit app is opened again, make sure your Fitbit Versa or other model is on and in range.

Fitbit Inspire syncing inside Fitbit appYou should then see a progress bar in the top left-hand corner, showing you whether the Fitbit is syncing.

Reinstall the appdelete the Fitbit app from your iPhone using Quick Actions menu

If closing the app and restarting it did not help, try instead to delete and reinstall the Fitbit app via the App Store or Google Play Store.

When you delete the app, you lose any data that has not yet synced your Fitbit account. However, all other data since the last sync remains in your account and will not automatically get deleted.

install Fitbit app on Google Play Store

Check for updates

One issue that I have seen over the years is when folks forget to update their applications properly.

Sometimes, you may install an app and think it will just work forever, but those &#;bug fix&#; releases are important.

Regardless of whether you own an iOS or Android device, you can open up the App Store/Play Store.

Then, check to see if an update is available and download the update if applicable.

You also want to make sure that your smartphone itself is properly updated. On iOS, here are the steps:

  1. Open Settings
  2. Select General
  3. Scroll down and select Software Updates 

Here are the steps for Android users:

  1. Open Settings
  2. Scroll down to System
    1. You may also need to tap Advanced
  3. Tap System Update update android OS to latest available version
  4. Tap Check for Update

If an update is available for your smartphone, then there may be some incompatibility issues. Ensuring that the app and your phone are updated is extremely important.

Reboot the Fitbit device

Another one of the easiest ways to get everything working again is to &#;reboot&#; your Fitbit.

This is done pretty easily and is similar to the ole&#; adage of &#;unplugging it then plugging it back in.&#;

Restarting your Fitbit does not delete any of your data!

It&#;s a quick and easy way that will not impact, delete, or change your data in any way.

Here are the steps to properly restart your Fitbit:

  1. Press and hold the button or hold the side button or the back (left) and bottom buttons for 10 seconds until you see the Fitbit logo on the screen. This should normally take no more than 10 seconds. Do not release these buttons until the logo appears&#;even if it takes more than 10 seconds. Fitbit logo on-screen of Fitbit smartwatch

  2. Let go of the buttons.

From there, your Fitbit restarts and goes through the process of rebooting itself. If you still have issues with your device, turn it off and turn it back on.

Have a different Fitbit model or tracker?

Check out this article to learn your exact model&#;s steps: Need to restart or reset your Fitbit device? Learn the steps

But you can also restart your Fitbit from the software on the smartwatch.

To restart your Fitbit via the watch&#;s Settings app, follow these steps:

  1. Navigate to your Fitbit&#;s clockface
  2. Open the Settings app, and select About
  3. Then tap Shutdown or Reboot Shutdown, turn off, or reboot fitbit
  4. Press to confirm to shut down your device
  5. Wait 1 minute and turn your Fitbit or another model back on

This method alone has been one of the biggest bits of help for folks who are having issues.

Toggle Bluetooth off and on

If you continue to experience issues with syncing, you&#;ll likely want to try to toggle Bluetooth on and off. toggle android bluetooth off and on

This won&#;t unpair the Fitbit from your smartphone altogether but will help provide a &#;jolt&#; to try and get syncing to work again.

Unpair or Forget your Fitbit from Bluetooth, then re-pair it

In some rare cases, Fitbit also suggests removing the Fitbit from your paired Bluetooth devices. Here are the steps to do so on iOS:

  1. Open Settings or  Settings > Connections
  2. Select Bluetooth
  3. Tap your Fitbit&#;s name
  4. Scroll down and select &#;Unpair&#; or &#;Forget this device&#; iPhone bluetooth forget this device

From there, instead of pairing your Fitbit through the Bluetooth settings, open up the Fitbit app.

This guides you through the pairing steps while also ensuring that your Fitbit and your smartphone are communicating.

Check Always Connected and All-Day Sync (for older app versions)

If you run an older version of the Fitbit app on your Android or Apple device, you might need to turn on a few additional settings, Always Connected and All-Day Sync.

The most recent Fitbit app versions no longer include these options, but if you can&#;t update the app or don&#;t want to, check out these settings.

all day sync option on fitbit

Fitbit has integrated a few new features within its app that help keep your devices connected. These come in the form of &#;Always Connected&#; and &#;All-day Sync.&#;

always connected on Fitbit Versa with Android

By default, these are turned on but will make sure that your Fitbit data is synced with your smartphone.

This is even true if you don&#;t regularly check the Fitbit application but still want the data from your Versa or other Fitbit model to sync.

To check whether this is enabled, tap the Fitbit icon in the app&#;s top right-hand corner. This shows you the settings for your specific smartwatch/tracker.

From there, you can scroll down and see the toggles for both Always Connected and All-day sync. If these are not turned on, try turning them on and then close the Fitbit app.

This could help solve your syncing issues and get your Fitbit back into working order.

Notice that your Fitbit&#;s battery is draining fast?

Fitbit designed your device to always connect to your phone/tablet via Bluetooth. That&#;s why you don&#;t miss any notifications.

So if your Fitbit&#;s battery drains faster than normal, try keeping it closer to your paired phone or tablet.

Your Fitbit uses more battery when it&#;s farther away from the device it syncs with!

Lastly, Did you know that there&#;s an easy way to see your weekly activity reports using the FitBit app.


These are some of the most popular methods to get syncing back to working on your Fitbit Sense, Versa Series, or any other Fitbit wearable. If you end up running into more issues, feel free to reach out in the comments below.

We love our Versa 3 and think that Fit Versa is one of the best smartwatches on the market and is a great device to own. Hopefully, we see future iterations of the Versa Series released with new features and better specs.

In the meantime, sound off and let us know what you think about how Fitbit is doing in its fight in the fitness space.

Do you think the company is doing well in keeping up with Apple? Or would you like to see something even more innovative in its next smartwatch?


Pairing fitbit versa not

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FITBIT SYNC PROBLEM FIX! Versa 3 Sense Not Syncing (Why Won’t My Fitbit Sync?) Android iPhone Help

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