Comcast rdp

Comcast rdp DEFAULT

I have been banging my head against a wall with this for the past few hours. I setup Remote Desktop on my home PC (which has a static IP) and I will be using my laptop to remote into it. When I was testing with my mobile hot spot it works, connections is good and no black screen/lag. However, when I switch my laptop to my home wifi, the connection goes through but it's very slow, I'm greeted with a black screen for about 30 seconds, then a flash of my desktop and it disconnects. Here is my setup:

PC (the computer I want to remote into):
Internet > Comcast Business Modem > Switch > PC (Static IP)

Laptop (the computer I'm using to remote into the PC):
Internet > Comcast Business Modem > Switch > TP-Link Archer C3150 Router Wifi > Laptop

I am using the PC's static IP with the port number to connect: (i.e. 12.345.6.123:456), which works fine on mobile hotspot but as described above, doesn't really work on wifi. I'm guessing it has something to do with the fact that both computers are in the same network but I'm at a loss on what IP address to use since my PC is static.

Things I've Tried/Done:
- Set the MTU to 1500 on the PC, laptop, and TP-Link router. This is set as the default on the comcast modem and was the "ideal size".
- Set the RDP application to low settings (16-bit color, no desktop background, etc.)
- Ensured my user had access
- Tried connection with the gateway IP, computer host name and IP without the port number. No success.
- The wireless router has a 2.4Ghz & 5Ghz option for wifi, tried both with the same issue.

I don't think it's the RDP setup since I can access the PC with my laptop through mobile hotspot, just don't know how to access is through my home wifi. I also realize this is a silly problem to have since when I'm home I should just work directly off my PC.. but this has been one of those problems I NEED to resolve. It keeps me up at night. Any help is appreciated, thank you!


Best Answer

redrumrudy

Thai Pepper

OP

Is that wireless router used strictly as an wireless access point?  If not, that is probably your problem.  If you run ipconfig on the wireless laptop and the RD laptop, are they on the same subnet, i.e 10.xxx.xxx.xxx?  Assuming your using DHCP to assign addresses, which device is the DHCP server?  Do you have two DHCP servers (modem, wireless router)?  If your wireless router allows it, set that to access point only.  Afterwards reboot wireless laptop, run ipconfig to check IP address, then attempt RD to RD laptop.

View this "Best Answer" in the replies below »

27 Replies

· · ·

L0ST_0NE

Habanero

OP

Ok, need to ask a couple questions.

Is the server RDP accessible from outside your network? From reading your post that seems like how it is setup. If this is how it is setup I would not recommend it since it is a large security risk even if you change the port number.

When you are trying to Remote into the server from your home WiFi are you using the local IP address or the public IP address. If you are using the public (the same one you use when connect using the hotspot) then that could be what is causing the delay. You should use the local IP address when the laptop is connected to the same network.

0

· · ·

jcampbell6

Poblano

OP

Run ipconfig on your PC and try to RDP from your laptop using your PC’s local IP when you’re on the internal network.

That being said, you’d be FAR more secure setting up a VPN to allow remote access when you aren’t at home.

0

· · ·

motorekt

Sonora

OP

To answer your first question, yes at the moment. I'm setting up a VPN and encryption once I get over this problem. Trying to take it one step at a time since this is my first attempt at doing all of this myself, for which I'm proud that I made it this far. As for your second question, I'm not sure what my local IP is. When I look at the ipconfig it's showing my IPv4 Address as my static IP. The same is true when I look at the Comcast router gateway. However when I see the other devices connected, it's showing the default 10.x.xx.x IPv4 Addresses.

0

· · ·

L0ST_0NE

Habanero

OP

.

emilymcpike wrote:

To answer your first question, yes at the moment. I'm setting up a VPN and encryption once I get over this problem. Trying to take it one step at a time since this is my first attempt at doing all of this myself, for which I'm proud that I made it this far. As for your second question, I'm not sure what my local IP is. When I look at the ipconfig it's showing my IPv4 Address as my static IP. The same is true when I look at the Comcast router gateway. However when I see the other devices connected, it's showing the default 10.x.xx.x IPv4 Addresses.

Ok, is the IP address of the server you are remoting into from the hotspot and when you are an your home Wifi the same?

When you are using the hotspot it should be the WAN IP address of your router (I am guessing you are port forwarding) and when you are on the home Wifi it should be the local IP address of the server. To find the local IP of the server remote into it and from a command line type in ipconfig and you should see the IP address.

0

· · ·

Brendan5133

Chipotle

OP

On the wifi router did you set the ssid as guest? and did you check its firewall as that model does have one. try connecting the laptop wired and see if the RDP works that will narrow you down to settings on the TP-Link

0

· · ·

redrumrudy

Thai Pepper

OP

Like others mentioned, if you're behind your gateway/firewall (local network), use the local IP address of the system your attempting to remote into.

0

· · ·

Dashrender

Habanero

OP

From the sounds of it - the OP has a real IP assigned to the RDP machine.

Additionally, the other clients on the LAN are using a DHCP assigned 10.x.x.x address from the Comcast router.

The problem is the comcast router isn't handling the routing well from the 10.x.x.x network to the real IP assigned to your RDP machine.

Question for the OP - is there only one connection from the comcast router to your switch?  and both your RDP machine and other devices are both plugged into that switch?

Assuming you have WiFi - what is providing that?

Please use Draw.io to make a map of your network.

1

· · ·

motorekt

Sonora

OP

Attached is a basic drawing of my setup and yes @Dashrender, you're right that the RDP machine has a real IP. Which is why (I'm assuming) it's not showing a private IP, only the static one I setup for it.

0

· · ·

tkdfan

Tabasco

OP

If your laptop and PC aren't both on the 10.x.x.x network when you're using the internal wifi...that's the problem. The routing between the two subnets doesn't exist so they can't communicate. When you connect via your hotspot the Comcast modem handles the address translation so you can communicate just fine. Is there a reason you didn't allow the TP-Link device to handle the routing (assuming it has that capability)? Then you set up the VPN and get into your network that way and communicate with the PC (server or whatever it's function is).


If your TP-Link is your home wifi/router...put that behind the switch and set that up with your static IP(as the gateway)  and then allow both machines to pull a DHCP address.

If my thought process is incorrect...someone please correct me.

0

· · ·

L0ST_0NE

Habanero

OP

You should TP-Link AC3150 after the modem and then the switch behind that. Once you have the server behind the AC3150 you would port forward the necessary ports (RDP is 3389 by default) to the server. This will give you a little more security until you have a VPN setup.

So it would be:

Modem

AC3150

Switch 

I thought you were port forwarding but it looks like the entire server is accessible from the internet. 

Will you actually be remoting into the server from outside your network?

0

· · ·

redrumrudy

Thai Pepper

OP

Best Answer

Is that wireless router used strictly as an wireless access point?  If not, that is probably your problem.  If you run ipconfig on the wireless laptop and the RD laptop, are they on the same subnet, i.e 10.xxx.xxx.xxx?  Assuming your using DHCP to assign addresses, which device is the DHCP server?  Do you have two DHCP servers (modem, wireless router)?  If your wireless router allows it, set that to access point only.  Afterwards reboot wireless laptop, run ipconfig to check IP address, then attempt RD to RD laptop.

0

· · ·

Dashrender

Habanero

OP

Change your network to this.


2

· · ·

Dashrender

Habanero

OP

Moving the RDP computer puts it behind your firewall - where you can protect it more.  it also allows you while at home to RDP directly into it using a local IP address, not the ISP provided one.

0

· · ·

motorekt

Sonora

OP

Thank you everyone for the help so far! So something I didn't include was that I have a VPN router (TL-R600VPN Gigabit Broadband Desktop VPN Router) that I was going to put between the switch and my RDP (as part of my VPN setup). I'm not sure if that will sort of resolve the issue or not. My concern with moving the TP-Link Wireless Router behind the switch is my company's VPN router is also tied into the switch (not included in the drawing) and has some... special... settings that the IT department setup so I can access the network remotely (I work about 2000 miles away). I'm worried if I just put the wireless router in between them I'm going to have a 3-day long tech support call.

0

· · ·

Dashrender

Habanero

OP

See that information in needed.

Why did you assign an ISP IP directly to your RDP server instead of putting it behind the company firewall?  You should be able to reach the RDP server via the same VPN you use to access the company with.  No changes needed likely at all.

0

· · ·

Dashrender

Habanero

OP

Draw another map this time showing all gear (PC's/printer can be lumped into a single entry, as long as they are on the same network).

1

· · ·

redrumrudy

Thai Pepper

OP

Dashrender wrote:

Draw another map this time showing all gear (PC's/printer can be lumped into a single entry, as long as they are on the same network).

Also helpful if you could label each item with assigned private IP addresses.

0

· · ·

redrumrudy

Thai Pepper

OP

From the wireless laptop, can you ping the RD laptop?

0

· · ·

Dashrender

Habanero

OP

While it shouldn't be a problem, but both your company firewall, and your TPLink are using 10.1.10.x addresses for internal IP Scheme.  This is a problem IF your laptop is plugged into the company LAN, while also connected via WiFi to your TPLink.

1

· · ·

Dashrender

Habanero

OP

If you unplug the Comcast Modem, can you ping the RDP server?

1

· · ·

motorekt

Sonora

OP

My laptop is NOT plugged into the company LAN, only using the wifi from the Archer router. As mentioned, I CAN connect to the RDP server the problem is that the connection is slow, laggy and then disconnects. 

0

· · ·

Dashrender

Habanero

OP

How does it behave if you plug directly into the TPLink TL-SG1016 (Switch)?

Before you do that - find out the IP address that your AC3150 is using on the internet side.  You'll likely have to unplug the AC3150 and use it's IP address manually on the laptop.

Also, is the IP used by the AC3150 on the same subnet as the RDP server?  i.e. if the RDP server is 150.150.150.32/24 is the AC3150 something in the 150.150.150.x/24 range?

0

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Sours: https://community.spiceworks.com/topic/2124536-rdp-connection-problems-on-home-wifi-but-works-on-mobile-hotspot

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Remote Desktop BEHIND Comcast Cable Modem

I've read lots of questions and discussions on the subject without success.  Not being a very smart network person, I need someone to PLEASE walk me thru setting up the Remote Desktop connection (without leaving out any steps assuming I 'knew or should have known something').

I have an XP Pro at the office.  Internet is provided by Comcast in my two-person office.  I have a cable modem at the demarcation point (where the cable comes into the office).  That connects to my desk where it goes to a hub that allows me to connect the PC and the printer.

Instructions for Remote Desktop tell me to use my FQDN.  I look up the PC name and it is only the simple "officepc" name given when the PC was first set up.  I go to cmd and ipconfig tells me the IP is 192.168.xx.xx.  I'm pretty sure that's just an inside private IP.  I've read some info on port forwarding but do not know if that applies to me.  I'm pretty sure this has something to do with not being able to see the PC, only the cable modem.

If someone can tell me STEP-BY-SPECIFIC-STEP how to contact that XP Pro PC from my Win7HomePremium notebook PC it would be greatly appreciated. Thanks in advance -- for sure!

Sours: https://social.technet.microsoft.com/Forums/windows/en-US/b3a78936-b837-4c52-bf15-60e5692535d4/remote-desktop-behind-comcast-cable-modem?forum=itproxpsp
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