Honda new owner survey

Honda of Cleveland first opened our doors over 20 years ago. Over the years, we have grown to become one of the largest dealerships in the Cleveland and Chattanooga area. Honda of Cleveland is locally owned, and we have continued to be involved in our community. In fact, Honda of Cleveland donates over $40, annually to our local schools.

Customer service is key to what we do here at Honda of Cleveland. On our Honda customer surveys, we score a 10 out of 10 98% of the time. Honda of Cleveland has received multiple awards and recognition, including The Dealerrater Best Honda Dealer Award, Customer Service Excellence Award Winner, Dealer of the Year Award Winner and more.

Visitors to Honda of Cleveland will find popular Honda models like the Accord, Civic, CR-V, Pilot and Odyssey. Our sales team has over years of combined experience. We help our car shoppers find the ideal vehicle for their needs as an owner and driver.

We're here for whatever you need

The Honda of Cleveland service center is able to provide a variety of services to Honda owners in Cleveland, Chattanooga and the surrounding areas such as Dayton and Athens. The members of our parts and service management team have an average of over 20 years of experience. Our parts department is stocked with over $, of Genuine Honda Parts. While your car is in the shop, Honda of Cleveland offers multiple loaner cars so your life can keep moving. Our service center offers convenient hours from am to pm.

If you have any questions about the vehicles or services we have to offer at Honda of Cleveland, our team is here to help. Get in touch with us and begin the process of upgrading to a new Honda car, truck or crossover.

Find out more about the Takata Airbag Recall

How-to Videos

Featured Questions

My display is flashing “CODE.” Where can I find my radio and navigation code?

My display is flashing “CODE.” Where can I find my radio and navigation code?

Radio and navigation codes, or anti-theft codes, are device-specific security or theft-deterrent access codes that are entered to unlock the radio and/or navigation system when these devices are disconnected from a power source (e.g., when the battery exhausts its charge and needs to be replaced)

Find out more

How do I contact Honda Financial Services?

How do I contact Honda Financial Services?

Honda Financial Services (HFS) Customer Service Representatives are available Monday–Friday, a.m.– p.m., local time. To obtain contact information for your regional HFS office, select your product and state in which it was originally acquired here

Find out more

How often do I need to change the oil in my vehicle?

How often do I need to change the oil in my vehicle?

Changing your Honda’s oil at the right time will help to keep your vehicle running smoothly. To help get the most out of your Honda, it has been equipped with a Maintenance Minder system

Find out more

What is HondaLink® and what features are available for my vehicle?

What is HondaLink® and what features are available for my vehicle?

HondaLink®, available to download from the Apple iTunes® and Google Play™ store, provides you with an abundance of services to connect your mobile device to your vehicle

Find out more

What is the fuel recommendation for my Honda?

What is the fuel recommendation for my Honda?

American Honda recommends using unleaded gasoline with a minimum pump octane of 87 or higher for most gasoline-powered Honda vehicles. For a few vehicles, American Honda recommends using unleaded premium gasoline, such as pump octane 91 for best performance. Use of gasoline with a minimum pump octane below 87 can lead to engine damage

Find out more

How do I use Roadside Assistance?

How do I use Roadside Assistance?

The hour roadside assistance is available during the 3-year or 36,mile term of the New Vehicle Limited Warranty on U.S. Honda vehicles (starting with model year and newer vehicles purchased new). Roadside service is available in the United States, Canada, and Puerto Rico. To obtain roadside assistance, call , 24 hours a day, 7 days a week

Find out more

Honda is an automotive icon hailing from Japan. Over the decades, the automotive manufacturer has earned a reputation in the U.S. for well-performing reliable vehicles. However, in owner surveys, some Honda vehicles get more praise than others. These are the most satisfying Honda models according to Consumer Reports. 

Cars like the Honda Civic and Honda Accord get high consumer satisfaction ratings

The most satisfying Honda models according to Consumer Reports get either a 4/5 or 5/5 for predicted owner satisfaction. They also receive high marks in surveys that ask owners if they would buy the vehicle again, given the opportunity. 

Three of Honda’s cars earned 4/5 predicted owner satisfaction ratings. Honda is one of the few automakers that still produces and sells a decent amount of cars. The U.S. has trended hard in the direction of the subcompact, compact, and midsize crossover SUV, and pickup truck as its primary vehicle choices. Still Honda puts out cars that continue to make owners happy. 

The Honda Civic and the Honda Accord are two of the most popular cars in America. Each one has a loyal fan base for different reasons. The sporty Honda Civic is recommended by Consumer Reports. The stately Honda Accord sedan also earned the recommendation. Plus, 71% and 72% of owners said they would rebuy the Civic and Accord, respectively.

There’s a hybrid car that’s also pleasing buyers

Consumer Reports data shows that the Honda Clarity also has some of the best consumer satisfaction ratings in Honda’s lineup. The Japanese car company offers the Honda Clarity as both a fuel-cell model that runs on hydrogen and a plug-in hybrid.

While the Honda Clarity didn’t perform fantastic in road tests, it still earned Consumer Reports’ recommendation. With a 4/5 predicted owner satisfaction score, this is one of the most satisfying Honda models according to Consumer Reports. In addition, the Honda Clarity also has a 5/5 predicted reliability rating. 

Which Honda has the best consumer satisfaction ratings? 

Perhaps surprisingly, as Honda is more well-known for models like the Civic, Accord, or even the Odyssey minivan, its pickup truck has the best consumer satisfaction ratings. The Honda Ridgeline is among the best Honda models in the lineup, in terms of Consumer Reports ratings. Plus, it is the only pickup truck that Consumer Reports actually recommends. 

With a 5/5 predicted owner satisfaction rating, Consumer Reports predicts that the Honda Ridgeline will please its owners. Plus, a whopping 82% of owners say they would buy another Ridgeline, given the chance. While a pickup truck may not be the right choice for everyone, this one toes the line between comfortable passenger car and truckish utility. 

With a unibody construction and standard all-wheel drive, the Honda Ridgeline is an ideal companion for city drivers that need a truck sometimes. It’s no heavy hauling Chevy Silverado or rock crawling Toyota Tacoma. But Consumer Reports touts it as “the most civilized pickup truck we&#;ve ever tested.”

Find out more about the Takata Airbag Recall

How-to Videos

Featured Questions

My display is flashing “CODE.” Where can I find my radio and navigation code?

My display is flashing “CODE.” Where can I find my radio and navigation code?

Radio and navigation codes, or anti-theft codes, are device-specific security or theft-deterrent access codes that are entered to unlock the radio and/or navigation system when these devices are disconnected from a power source (e.g., when the battery exhausts its charge and needs to be replaced)...

Find out more

How do I contact Honda Financial Services?

How do I contact Honda Financial Services?

Honda Financial Services (HFS) Customer Service Representatives are available Monday–Friday, 9:00 a.m.–5:00 p.m., local time. To obtain contact information for your regional HFS office, select your product and state in which it was originally acquired here...

Find out more

How often do I need to change the oil in my vehicle?

How often do I need to change the oil in my vehicle?

Changing your Honda’s oil at the right time will help to keep your vehicle running smoothly. To help get the most out of your Honda, it has been equipped with a Maintenance Minder system...

Find out more

What is HondaLink® and what features are available for my vehicle?

What is HondaLink® and what features are available for my vehicle?

HondaLink®, available to download from the Apple iTunes® and Google Play™ store, provides you with an abundance of services to connect your mobile device to your vehicle...

Find out more

What is the fuel recommendation for my Honda?

What is the fuel recommendation for my Honda?

American Honda recommends using unleaded gasoline with a minimum pump octane of 87 or higher for most gasoline-powered Honda vehicles. For a few vehicles, American Honda recommends using unleaded premium gasoline, such as pump octane 91 for best performance. Use of gasoline with a minimum pump octane below 87 can lead to engine damage...

Find out more

How do I use Roadside Assistance?

How do I use Roadside Assistance?

The 24-hour roadside assistance is available during the 3-year or 36,000-mile term of the New Vehicle Limited Warranty on U.S. Honda vehicles (starting with model year 2015 and newer vehicles purchased new). Roadside service is available in the United States, Canada, and Puerto Rico. To obtain roadside assistance, call 1-866-864-5211, 24 hours a day, 7 days a week...

Find out more