How to Retrieve Voicemail Messages on an iPhone
Your iPhone organizes voicemails automatically, making them a snap to browse and play. To retrieve and listen to voicemail messages, touch the Phone icon on the home screen, then tap the Voicemail symbol at the bottom of the screen. Press the “Play” button next to any message to hear it.
Setting Up iPhone Visual Voicemail
When you get a new iPhone, it’s a good idea to set up voicemail options as soon as you can, so it will be ready to retrieve voice messages. On the iPhone, touch the “Phone” icon, then tap the “Voicemail” symbol. Tap the box that says “Set Up Now.” Enter a voicemail password code, tap “Done,” then enter it again to verify the code and tap “Done” again. Select “Custom” to record a personal greeting, and tap “Done” to save the greeting.
Browsing Voicemail Messages
When callers leave voicemails, the iPhone automatically organizes them in the order they were received, with recent ones sorting to the top of the list, and older ones moving to the bottom. The iPhone shows the caller name, the date and the length of the message. Caller name information comes automatically from your Contacts app. To browse through iPhone visual voicemail, swipe up and down to scroll through the list. Swipe left on any message to see a “Delete” button.
Voicemail Playback Controls
Tap any call voicemail message to bring up the playback controls. Tap the “Play” button to play a message. Slide the small moving dot back and forth to skip part of the message or hear it again. Tap the “Pause” button to pause playback at any time. Tap “Speaker” to hear the voicemail through the phone’s speaker. Tap “Delete” to remove the voicemail. Tap “Call Back” to automatically dial the caller’s number.
Managing iPhone Visual Voicemail
Voicemail stays in your iPhone indefinitely until you remove the messages, provided your wireless provider account has enough storage space. You can delete old voicemails by tapping “Edit,” tapping the check mark next to the messages you want to remove, and then tap “Done.” Note that though the messages you delete are gone from the main list, they are still in your account, letting you recover a message deleted by mistake. Though this is handy, deleted voicemails tie up space in your account, which might lead to your mailbox becoming full and accepting no new messages. To permanently wipe voicemails from your iPhone, scroll all the way to the bottom of the list, where you’ll find an entry marked “Deleted Messages.” Tap it to see the list of deleted messages. Tap “Clear all” to remove them, then verify the action. This frees up space for new voicemails.
Retrieve Messages Without Visual Voicemail
Some iPhone users are more comfortable getting their voicemail without the extra bells and whistles. In this case, use the iPhone like any phone: tap the "Phone" icon, dial your own phone number and follow the instructions from your wireless service provider for accessing your voicemail. For example, you might press the pound key ("#") when your recorded greeting plays, then navigate the voicemail system with the number keys. Your service provider might also have a "speed dial" type shortcut, such as dialing "*86" instead of the whole phone number.
- If you want to listen to a deleted voicemail message, you can do so by tapping "Deleted Messages" at the bottom of the voicemail list. Your iPhone saves deleted voicemail in this location until you tap the "Clear All" button, at which point all deleted voicemail is permanently deleted, and you can no longer access the calls.
Chicago native John Papiewski has decades of IT consulting experience, and has worked with a wide range of businesses including finance, real estate, distribution and publishing. His articles have appeared in various outlets including azcentral.com and seattlepi.com. Please, no workplace calls/emails!
Check your voicemail on iPhone
In the Phone app , Visual Voicemail (available from select carriers) shows a list of your messages. You can choose which ones to play and delete without listening to all of them. A badge on the Voicemail icon indicates the number of unheard messages.
Voicemail transcription (beta; available only in certain countries or regions) shows your messages transcribed into text. Transcription is limited to voicemails in English received on your iPhone with iOS 10 or later. Transcription depends on the quality of the recording.
Note: Voicemail, Visual Voicemail, and Voicemail transcription are available from select carriers in select countries or regions.
Set up voicemail
The first time you tap Voicemail, you’re asked to create a voicemail password and record your voicemail greeting.
Tap Voicemail, then tap Set Up Now.
Create a voicemail password.
Choose a greeting—Default or Custom; if you choose Custom, you can record a new greeting.
Play, share, or delete a voicemail message
Ask Siri. Say something like: “Play the voicemail from Eliza.” Learn how to ask Siri.
Or do the following:
Tap Voicemail, then tap a message.
Do any of the following:
Play the message: Tap .
Messages are saved until you delete them or your carrier erases them.
Share the message: Tap .
Delete the message: Tap .
Important: In some countries or regions, deleted messages may be permanently erased by your carrier. Your voice messages may also be deleted if you change your SIM card.
To recover a deleted message, tap Deleted Messages, tap the message, then tap Undelete.
Check your messages when Visual Voicemail isn’t available
On your iPhone: Tap Voicemail, then follow the instructions.
On another phone: Dial your own mobile number, press * or # (depending on your carrier) to bypass your greeting, then enter your voicemail password.
Change your voicemail settings
Change your greeting: Tap Voicemail, then tap Greeting.
Change your voicemail password: Go to Settings > Phone > Change Voicemail Password, then enter the new password.
If you forgot your voicemail password, contact your wireless carrier.
Change the alert for new voicemail: Go to Settings > Sounds & Haptics or Settings > Sounds.
iPhone Voicemail Wont Play? Heres How to Fix That
The iPhone Visual Voicemail feature gathers voicemails as audio files on the iphone, found within the Voicemail tab of the Phone app. When you want to play a voicemail, you simply tap on one of the voicemail messages in Phone app and it should play the voicemail audio as expected. Should is the operative word here because sometimes the iPhone wont play voicemail. If you find yourself in a situation where voicemail wont play on an iPhone or voicemail is not working as expected, try these troubleshooting tips to remedy the problem.
Wait, Does your iPhone Mobile Carrier Support Visual Voicemail?
Most iPhone carriers support visual voicemail but not all do. This may seem obvious, but are you certain your iPhone cellular provider supports the visual voicemail feature? Not all cellular carriers support the feature, and if you arent certain then you should contact your mobile phone company to check with them.
One fairly common scenario where an iPhone seemingly wont play voicemail all of a sudden is when an iPhone user switches cellular providers from one mobile company to another, and the new company doesnt support visual voicemail. Ive seen this happen when a user has switched from ATT to Straight Talk in the USA, for example, but it could happen when switching away from Verizon or T-Mobile, or any global cellular provider as well. You will need to check with your mobile service company if you are not certain.
Fixing iPhone Voicemail Not Working or Voicemail Playing Issues
Here are a handful of tips to troubleshoot voicemail issues with iPhone.
1: Confirm Adequate Cellular Service
Does your iPhone have cellular service? Is the cellular reception sufficient to be able to make and receive calls and transmit data? If an iPhone has very low coverage or spotty coverage or is out of a coverage area entirely with a no service indicator, you will typically not receive voicemails.
Or, if you get a notification for a voicemail it may not play because visual voicemail can not access the voicemail through the limited service. Similarly, limited service will prevent iPhone voicemail transcripts from appearing too.
In this situation, youll just need to wait until you get to a better cellular coverage area or a better signal.
2: Reboot the iPhone
Often just rebooting the iPhone is enough to fix an issue where voicemail wont play. This is simple and only take a minute or so:
That performs a forced reboot, but you can also turn the device off and on too.
The iPhone will reboot, when finished try accessing voicemail again. This often works, restarting an iPhone can fix all sorts of peculiar issues particularly if they crop up seemingly out of nowhere.
3: Confirm VoiceMail Password is Correct
Another possibility is that the voicemail password was changed, or you need to re-enter it again.
You can confirm and change your iPhone Voicemail password through the Settings apps Phone section.
4: Check Update Carrier Settings
Sometimes the cellular carrier pushes an update specific to their cellular service, and this may impact or remedy an issue with voicemail on the iPhone.
You can update carrier settings on the iPhone through the Settings app > General > About > and one will appear if an update is available to install.
5: Reset Network Settings
Resetting Network Settings can often remedy peculiar network issues including some issues with visual voicemail. This has the downside of dropping remembered wi-fi routers and other custom network settings like DHCP and DNS, so youll need to enter wireless passwords again and make other network customizations if applicable to your iPhone.
- Go to the Settings app and then go to General and then to Reset
- Choose Reset Network Settings and confirm that you wish to reset the network settings
After the iPhone reboots, head back to the Phone Voicemail section and see if it works again.
Resetting network settings often resolves a problem where you see an alert saying visual voicemail not available despite having cellular coverage.
6: Try the Save Listen Trick
Sometimes an iPhone voicemail wont play directly from the Phone app for some mysterious reason, but if you can save the voicemail to the Voice Memos app or Notes app then it will play within there.
7: Call Voicemail Directly
Nothing working to get voicemail working? Try calling voicemail directly from your iPhone.
Usually you can call voicemail by dialing your own phone number from your iPhone. Then you typically have to enter your pin/password to get access to the voicemail inbox.
This is often necessary for carriers that do not support visual voicemail anyway, and many of those cellular providers dont alert you to a new voicemail either so making a habit of calling voicemail to check can be necessary.
If you cant access your voicemail after calling your own voicemail inbox, its probably time to contact your mobile provider and have them fix an issue, or to find out if the voicemail box was disabled or there is some other problem with the cellular service or account.
Did this help you to get voicemail playing on the iPhone again? Do you know of any other tips or tricks to get voicemail working on the iPhone again? Let us know in the comments!
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How to Check & Delete Voicemail on Your iPhone
If you've just bought your first iPhone, or if you're one of the many people who just never got around to setting up their voicemail until now, you may be wondering how to open and listen to voicemail on your phone. You'll also want to learn how to delete voicemail messages, since too many undeleted messages will mean new messages can't be added to your voicemail. Voicemail on your iPhone is quick and easy to use; let's get started learning how to play voicemail messages on your iPhone, and how to delete voicemails as well, so you'll never miss a message.
Related: How to Block a Phone Number on iPhone: Texts & Calls
How to Open & Listen to Voicemail on Your iPhone:
We've already gone over how to set up voicemail on an iPhone, how to change the voicemail greeting on your iPhone, how to change your voicemail password, how to check voicemails from blocked numbers, and how to open your voicemail so you can listen to and delete messages. Check out our free Tip of the Day for more Phone and Voicemail tutorials.
This will tell you how to listen to a voicemail. You also likely have a visual voicemail option that lets you read a transcription, depending on your iPhone and provider.
- Tap on the Phone icon.
- Tap Voicemail at the bottom of the display.
- Tap on the Voicemail message you'd like to listen to.
- Tap the play icon. If you want, you can also tap the speaker icon to play your message on speakerphone.
- Some carriers also offer voicemail transcription, which will allow you to read the message instead.
- You can call back the person who left you the message by tapping the Call icon.
- Once you've heard the message, you can tap the Delete icon if you don't need to save it; this will save room in your Voicemail box.
Now you know how to open and listen to voicemail messages on your iPhone, as well as how to delete unwanted messages!
Voicemail iphone listen to
In this tutorial, you will learn how to:
• Access voicemail
• Listen to a voicemail
• Share or save a voicemail
1. From the home screen select the Phone app.
2. Select the Voicemail tab.
Note: Alternatively, from the phone app, select the Keypad tab > select and hold the 1 key > if prompted, enter your voicemail password > follow the prompts to listen to your messages.
Listen to a voicemail
2. Select the corresponding icon:
• PLAY/PAUSE: Select the Play icon to play the message. Select the Pause icon to pause the message.
• SPEAKER: Select the Speaker icon to enable or disable speaker mode.
• CALL BACK: Select the Call back icon to call back the phone number.
• DELETE: Select the Delete icon to delete the voicemail.
Note: A transcription of the voicemail message will appear at the bottom of the voicemail options.
Share or save a voicemail
1. From the desired voicemail, select the Share icon.
Note: Learn more about sharing with an AirDrop contact.
2. Select the desired share or save method and follow the prompts.
Note: Go to Troubleshoot Voicemail for solutions to common voicemail problems.
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