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HENRICO COUNTY, Va. (WWBT) - The Virginia Employment Commission (VEC) is hoping to have the unemployment insurance application back on the claims filing website by Saturday for Virginians whose benefit year has ended (BYE).

This comes after dozens of people have contacted 12 On Your Side reporting issues trying to file new applications, weekly claims, and get through to the call center.

In April, the VEC limited functionality on the claims filing website, also known as Gov2Go, while it investigated reports of fraud.

“We are investigating each report, but at this point, there is no evidence that our systems were compromised or hacked. Out of an abundance of caution, we have taken steps to mitigate the potential impact from these reports,” the VEC said.

Claimants trying to file applications or claims are now faced with the following message on the Gov2Go account, “This system is temporarily not available due to maintenance.”

One Hopewell man who contacted NBC12 said he did not think too much of it at first, understanding it happens from time to time; he then looked into the issue further.

“I [saw] several people had the issue, and nobody could get in touch, the site has been down for weeks,” he said. “I just said that’s ridiculous.”

The man even reached out through the Gov2Go website and received an email from tech support.

It stated the Virginia Employment Commission is updating the services and is responsible for the “maintenance message”.

The man also tried phoning the VEC call center for answers but has not been successful in getting through.

“For all regular unemployment claims filing press two,” an automated voice message said. Another man sent NBC12 his recent calls log showing more than 130 calls made to the VEC in one day alone.

“I guess when it tries to connect you to a person it just hangs up or you don’t get nobody,” the Hopewell man said.

VEC spokeswoman Joyce Fogg said in March a callback feature is in place to help.

As of Wednesday, Fogg said the feature is active, but “only offered to claimants once they successfully make it through.”

Fogg added more than 800,000 calls are still hitting the system each week making it difficult for callers to get through.

“It’s very frustrating,” the Hopewell man said. “Especially when you have a person like me - I’ve got bills coming out literally every week, so money is very important.”

According to Fogg, the VEC call center in Grundy was down for a majority of Tuesday due to a fiber line cut in Wytheville.

“Staff continued to work from home and from around the state,” she added.

Fogg added initial unemployment insurance (UI) and initial Pandemic Unemployment Assistance (PUA) benefits must be called in.

Meanwhile, several Virginians have also reported issues with filing continued weekly claims on the Gov2Go website. Fogg said they can be filed online or by calling (800) 897-5630.

For questions about claims and other issues call the VEC at (866) 832-2363. Do not call this number to file your weekly claims, according to the VEC.

Copyright 2021 WWBT. All rights reserved.

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Marcia Hultman

Federal Pandemic Unemployment Benefits Programs Have Ended in South Dakota

All federal unemployment pandemic programs have ended in South Dakota. The last claim week to receive federal unemployment benefits if eligible was for the claim week ending June. 26. Any weekly requests for payment under review for weeks through the claim week ending June 26, 2021, will be made when and if an individual is found eligible.

Specific claim issues may continue to be directed to the Customer Service Center at 605.626.2452 or [email protected] 

DLR will continue to pay regular State claims. 

View our federal pandemic unemployment programs archival information.

Pandemic Unemployment Assistance (PUA) proof of employment/self-employment or commencement of employment/self-employment documentation is no longer being accepted. PUA claimants had until the week ending Saturday, Sept. 4, 2021, to upload proof of employment/self-employment or commencement of employment/self-employment documentation.

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RICHMOND, Va. (WWBT) - The Virginia Employment Commission (VEC) will launch its Pandemic Emergency Unemployment Compensation extension program this week.

The program, which is an extension for customers who have used all of their previous benefits, will launch on Tuesday, Feb. 9 at 4 p.m. This final component of the Federal extension will provide up to 11 weeks of additional benefits.

People who have not been able to file weekly claims because they don’t meet the criteria can still apply for the new benefits starting Tuesday. Click here to apply.

“The VEC Call Center will extend hours on Tuesday to support customers with the new program, and customers will also be able to access their account and complete their claim on Gov2Go,” the release said.

The VEC released the following details on the two groups who are eligible for the benefits:

  • Group I: PEUC claimants who have exhausted their initial 13-week benefit and have claimed weeks through 12/26/20 will have the additional 11 weeks automatically added to their claim and need not take any further action except to continue filing weekly claims. Payment for weeks claimed beginning with the week ending 01/02/21 will be automatically released on 02/09/21 and customers should receive payment as early as Thursday 2/11/21.
  • Group II: PEUC claimants who are not able to file a weekly claim because they do not meet the criteria of Group I must file a new PEUC 2021 claim. The application will be available starting at 4 p.m. on 02/09/2021. Claimants can complete the application by going to (available on mobile devices) and creating an account (if they do not already have one) or by calling 1-866-832-2363. A claimant can start claiming weeks for payment once their application has been processed, usually in 1-2 business days. Customers will need their personal identification number (PIN) to file their weekly claim by calling 1-800-897-5630 or they can file weekly claims at

Copyright 2021 WWBT. All rights reserved.


UPDATE: Virginians having trouble filing for Pandemic Unemployment Assistance

RICHMOND, Va. (WRIC) — On Tuesday evening, the Virginia Employment Commission said people who were having trouble filing for Pandemic Unemployment Assistance this week should now be able to do so without issue.

Previously, some reported seeing a notification on Gov2Go that they had no weeks available to claim. 

Others said the option to file didn’t show up as usual. That’s what happened to Laurel Herman on Sunday. 

Unable to find instructions from the VEC on what to do next, Herman said she turned to a Facebook group for help. 

“My overall message is that the system is not working,” Herman told 8News. “It’s a failure to communicate.” 

She said another claimant advised people to file via phone but that too caused confusion, as some commented that the automated system abruptly hung up before they received their full confirmation number.

“Are we going to get our money? I have no way of knowing that the claim is valid or not,” Herman said.

The VEC declined to do an interview with 8News on Tuesday.  

Meanwhile, some claimants speculated on social media that the benefits had ended and that they would be resuming next week.

“They have not ended,” VEC Spokesperson Joyce Fogg clarified in an email on Tuesday morning. “By close of business today all PUA claimants should have that week offered.  Please inform claimants still inquiring to try again and if the week is not offered to try again after 5 p.m. today.”

Fogg didn’t respond to follow up questions about what was done to inform the press or the public about this problem. It’s also still unclear what caused it and how many people were impacted, though Fogg said it didn’t affect all PUA recipients.

At 8AM on Tuesday morning, a banner on the VEC website said, “We are aware that individuals are having difficulty filing PUA claims. We are working to resolve this issue. Please check back for updates on this situation.”

8News reached out to Fogg and Gov. Ralph Northam’s Administration shortly after that.

Later Tuesday morning, an updated banner read: 

“We are aware that individuals are having difficulty filing their weekly PUA claims. We are working to resolve this issue and many individuals can now file for the week ending April 17, 2021 by accessing their Gov2Go account. We expect all affected claimants to be able to be able to file their weekly claim later today (April 20th). Please check back for updates to this situation.”

This is a developing story. Stay with 8News for updates.

Copyright 2021 Nexstar Media Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.


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The unemployment crisis in Virginia

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