New Chip-Enabled Debit Cards
Starting July 25, you will receive a new chip-enabled debit card if you:
- Are a new claimant receiving EDD benefits for the first time.
- Have a card that is expiring soon.
- Need a replacement card because your card is expired or has been lost, stolen, or damaged. Learn more about replacement and expired cards.
If you have a question about activity on your account related to fraud or suspected fraud, contact a Bank of America fraud specialist directly at 1-800-558-9226.
About the Debit Card
The EDD issues benefit payments for Disability Insurance, Paid Family Leave, and Unemployment Insurance claims using a visa debit card. This prepaid debit card is a fast, convenient, and secure way to get your benefit payments and is not subject to a credit check or monitoring by the EDD. With the debit card you can:
- Get your money sooner.
- Use it everywhere VISA is accepted (in stores, online, and by phone).
- Withdraw cash at ATMs, banks, and stores with cash back options.
- Transfer funds to the financial institution of your choice at no additional cost.
- Be notified when a deposit is made to your card or when you have a low balance.
- Receive fraud protection from a Zero Liability Policy.
Note: Your card is valid for three years from the date it is issued and is used for all EDD benefit programs, so you should keep it until it expires.
If you have never had a debit card from the EDD before, Bank of America will mail you a card after your first benefit payment has been issued by the EDD . It can take 7 to 10 business days to receive your card in the mail.
To activate a new card, use one of the following methods:
- Online - Visit the Bank of America debit card website and select Activate My Card.
- By phone - If you are calling from within the United States, call 1-866-692-9374 or 1-866-656-5913 (TTY). If you are calling from outside of the United States, call collect at 1-423-262-1650.
Your card is valid for three years from the date it is issued and is used for all EDD benefit programs. If you previously participated in an EDD benefit program using a card, and began participating in an EDD benefit program again within three years of the date the card was issued, you will not have to wait for a new card to receive benefits. We will continue to load funds on your existing card and you will have immediate access to them.
Replacement and Expired Cards
If your card is lost or stolen, you must call Bank of America at 1-866-692-9374 (TTY: 1-866-656-5913). When prompted, choose the “lost or stolen” option from the automated menu. You do not need to have your old card number or speak to a representative.
If your card is damaged, you can order a replacement card online by visiting the Bank of America debit card website.
Replacement cards will be delivered in 7 to 10 business days from the date you order it. Once you order a replacement card, avoid requesting a second one. Ordering a second card will permanently block the first one and this may cause a delay in receiving your payments.
Note: Bank of America representatives cannot answer questions about your claim or pending payments.
Card Activity within the Last 90 Days or $20 or Greater Balance
If you have activity on your card within the last 90 days, or if there is a balance of $20 or more, Bank of America will automatically mail you a new card before your card expires.
No Card Activity within the Last 90 Days and Balance Less Than $20
If you did not have any activity on the card within the last 90 days, or if you have a balance of less than $20, contact Bank of America debit card customer service to request a new card. You can check your remaining balance by calling one of the telephone numbers listed in the Additional Information section of this page.
If you no longer want to use your card, contact Bank of America to retrieve any remaining funds, and then destroy your card. Do not mail your card to the EDD for any reason. The EDD cannot accept returned debit cards and cannot remove funds from the debit card. If you return a card to the EDD, we will forward it to Bank of America for destruction. If you have an overpayment established on your claim and would like to make a payment to the EDD, visit Benefit Overpayment Services to learn how.
It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. Payment information for Unemployment Insurance is updated daily and is available through your UI Online account or by calling the UI Self-Service Phone Line at 1-866-333-4606.
Payment information for Disability Insurance or Paid Family Leave can be accessed through your SDI Online account or by calling one of the toll-free numbers provided at Contact Disability Insurance and Paid Family Leave.
Emergency Cash Assistance
Bank of America can assist you with a domestic emergency cash transfer if you need cash from your debit card immediately, such as if your card is lost or you are still waiting for your card to arrive in the mail. You can speak with a Bank of America customer representative by calling one of the phone numbers listed in the Additional Information section of this page. Visit Bank of America’s website and select Fee Information for information about emergency cash transfer fees.
Track Your Payments
Keep track of your debit card payments and balance information by downloading the Bank of America Prepaid Card app from any app store. Payment information is updated daily and is available through your UI Online or SDI Online account or by calling one of the toll-free numbers provided on Contact EDD.
Disclosures and Fees
You will receive a welcome packet with your card. Be sure to read all information including fees for the debit card. For digital wallets, view the Digital Account Fees and Disclosures (PDF). Careful use of this card will help you avoid unnecessary fees.
For more information about your debit card, visit Debit Card FAQs or Bank of America Debit Card FAQs.
If you need more help, you can speak with a Bank of America Customer Service representative 24 hours a day, 7 days a week by calling one of the following phone numbers:
- Within the United States: 1-866-692-9374
- Outside of the United States: 1-423-262-1650 (Collect)
- TTY: 1-866-656-5913
Important: Bank of America representatives cannot answer questions about your claim or EDD programs.
You can reset your PIN by logging into your account on Bank of America’s website. Go to My Settings, select My PIN, then select Forgot PIN.
Keep your card in a safe place and never share your card, personal identification number (PIN), or other confidential information with anyone.
Important: The EDD and Bank of America will never contact you to request your debit card account number or PIN. If this information is requested by phone or email, do not respond.
Unemployment Debit Card
Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card® starting July 1, 2021.
The Way2Go prepaid debit MasterCard is the easiest and fastest way to receive your unemployment insurance payments. Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. You are not allowed to spend more than the amount of funds posted to your account.
Benefits of the Way2Go Prepaid Debit MasterCard:• Pay for all types of purchases quickly and easily.
• Access to your funds anywhere debit MasterCard cards are accepted.
• Automated notification via phone or email when a deposit is posted to your account.
• Transfer unemployment benefits from your prepaid debit MasterCard directly into your checking or savings account.
• Contact the customer service toll-free number at (844) 542-1115, to ask questions and obtain your balance.
• Online access to your account and personal transaction history.
• The prepaid debit MasterCard expires after 5 years.
Way2Go Benefit Cards will be sent by mailWay2Go Cards are mailed within 7-10 business days from the date your new claim is filed. Your card will arrive in a plain, white, window envelope. Do not throw away this envelope without removing its contents. If you lose your card or did not receive your card within 7 to 10 business days, contact customer service at (844) 542-1115.
Receipt of this card does not guarantee that you have met all eligibility requirements, or indicate that you have funds available.
Activating the Way2Go CardUse the Way2Go Card® mobile app, GoProgram.com, or call (844) 542-1115 to activate your Card and create your PIN.
Activate your debit card as soon as you receive it, even if your eligibility is still pending. Failure to activate your card may cause delays in future benefits. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. Make sure to keep the card until the expiration date in case you need benefits in the future.
Receiving Benefits PaymentsYour benefits will be deposited to the card when you file your UI claim and meet the eligibility requirements for unemployment. If your claim is approved, your benefits will be deposited within 48-72 hours of the first payable week approved by Nevada DETR. Please remember to continue to certify for benefits weekly; failure to do so will result in benefits not being added to your card.
Timeline for receiving funds for new filers:
• Successfully file UI claim (week 1)
• File your weekly claim (week 2)
• Benefits deposited to your debit card (week 2, if immediately eligible**)
• Continue filing weekly claims
• Each week your deposit will post to the card within 48-72 hours
**A hold on your claim due to eligibility issues will delay payment to your card
How do I transfer funds from my Way2Go Card to my Bank Account?The debit card will come with instructions on how to set up direct deposit from the card to your bank account. You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com.
What if I don’t receive my Way2Go debit card?The first thing you should do is make sure your address is updated in your claimant portal. If you have a long address, be sure to put your apartment or unit number on the second address line. For help with this, you can also contact the call center by phone.
You may also call Way2Go to check the status of your card. You may contact their Customer Service at (844) 542-1115. Way2Go Card® call centers can only assist in matters relating to the debit card itself. Way2Go Card® cannot answer any unemployment questions relating to the release of your funds. Only contact Way2Go Card® to report a lost or stolen card or if you need assistance in resetting your debit card PIN. You can contact customer service at (844) 542-1115 or visit www.GoProgram.com.
What if I receive a debit card but I did not file a claim?Click hereand select Report Fraud to DETR. Follow the instructions on how to properly report the potential fraud. If you do not have a claim on file, and you suspect fraud, you may destroy the debit card after reporting the potential fraud to DETR.
**IF YOU STILL HAVE A BANK OF AMERICA BENEFIT CARD:
- Spend or withdraw any remaining funds on your Bank of America card prior to December 31, 2021. To obtain the current balance on your Bank of America card, you can visit the Bank of America cardholder website at www.bankofamerica.com/nevadauidebitcard. You can spend down the funds on that card as you normally would, or you can transfer the balance to a bank account through the Bank of America cardholder website. Funds cannot be transferred from your Bank of America card to your Way2Go Card®.
- To retrieve funds remaining on your Bank of America card after December 31, 2021, call the number on the back of your card. Bank of America will assist you with obtaining your remaining balance with options including the ability to transfer funds to an existing checking or savings account through the “Transfer Funds” option on the Bank of America cardholder website, or through an Emergency Cash Transfer (Western Union). If you require the funds by check, it will take additional time to process. If you request a check, you will not have access to your money until the check is processed and you deposit or cash the check, so it is important to use or withdraw those funds before the December 31, 2021 deadline to avoid delays.
- If your Bank of America card is lost or stolen, replacement cards will only be issued prior to September 1, 2021. If your card is reported lost or stolen after September 1, 2021 you will need to contact Bank of America at (888) 339-8569 to retrieve your funds.
- Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement.
Reliacard Unemployment Debit Card Benefits during COVID-19
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Getting your unemployment benefits on the ReliaCard
Many states offer the choice of receiving unemployment benefits on the U.S. BankReliaCard.1The COVID-19 pandemic has caused a surge in unemployment claims and a sharp increase in requests for this card.
To help you find information about using the ReliaCard for unemployment benefits, we’ve pulled together this FAQ list. For more general questions, visit our general ReliaCard FAQ page.
ReliaCard unemployment debit card FAQs
Once your state unemployment agency approves your claim, they will contact us and we’ll mail your card within two business days. You should receive it within 10 business days.
You can check the status of your card any time by visiting our card status tracker. It’s available for all of our unemployment programs except for Arkansas unemployment. For information on unemployment claim processing or other government benefit payments, check with your state unemployment agency.
You can activate your card on the ReliaCard website or the mobile app.
To activate your card via the ReliaCard website, choose Activate Card.
To activate via the mobile app, visit the App Store or Google Play to download the mobile app. Then choose Setup Online Access/Activate New Card.
In some cases, you may receive your ReliaCard before the funds are loaded to the card. Your card will be funded two to three business days after your state unemployment agency has approved your claim. You can monitor the status of your claim and payments by checking your state’s website.
Enroll in Alerts to be notified via text or email when a deposit has been received. Find more information in the How can I keep track of the availability of funds and other activity on my account question.
There are several ways.
- You can make purchases anywhere Visa® and Mastercard® debit cards are accepted.
- Some merchants will allow you to get cash back when using your card to make a purchase.
- You can withdraw cash from ATMs. Check the ReliaCard mobile app or usbankreliacard.com for a list of surcharge-free ATMs.
We placed a fraud block on your account for your protection. There are two ways to remove it.
Use your mobile device to have the block removed within one to two business days.
- Log in to verify.usbank.com/id.
- Upload a picture of your government-issued ID and a selfie.
Use the cardholder website to have the block removed within five business days.
- Log in.
- Select Document upload under Quick Links.
- Select Account restriction – need additional information.
- Select Begin.
- Upload all the required documents listed in the instructions.
It may still be blocked because we couldn’t read your upload or perhaps you didn’t submit all the required information. We know this is frustrating, but please try again.
The best way to monitor activity on your ReliaCard is to sign up for email or text alerts.2 You’ll receive alerts about low balances, funds added to your account, transactions and more.
To sign up via the cardholder website or the mobile app, follow the prompts when you activate your card.
You can also text the following to 90831:
- Text “BAL” for your balance.
- Text “TRANS” for recent transactions.
- Text “HELP” for customer service.
Yes. Follow these steps:
- Log in to usbankreliacard.com.
- Go to the top navigation bar and choose Manage money.
- Choose Pay bills.
- Select the company (the payee) you want to pay from the payee list. If you can’t find them, you can manually enter their name by selecting Add a payee.
- Enter the amount you want to pay and select the payment date.
- Select the Review and pay button.
Schedule your mortgage or rent payment at least five business days before the due date. Find more information after signing in to your account in Bill Pay Terms and Conditions.
You don’t need a PIN for signature-based purchases if you choose Credit when making the purchase. However, you do need one for debit card purchases and cash withdrawals at ATMs.
You’ll choose your four-digit PIN when you activate your card.
Call the number on the back of your ReliaCard and reset your PIN using the automated system. Your card may be locked after too many attempts using the wrong PIN.
If your program allows you to transfer funds to another account, your funds will leave your account immediately. It will take approximately three to five days for the funds to be available in the other account.
No, it does not. The issuing agency is the only source that can load funds to your ReliaCard.
Follow the steps below:
- Call 855-282-6161.
- If the system doesn't recognize your phone number, it will prompt you to enter the phone number associated with your card.
- Enter the last four digits of the card you wish to replace.
- Choose the reason for replacement:
- Select 1 to replace a lost card.
- Select 2 to replace a stolen card.
- Select 3 to replace a damaged card.
- Select 4 to update your name.
- Select 5 to order a replacement card.
If you don’t have all the required information, you can select an option to talk to a customer service representative for help.
Your identity may have been stolen and used to file a fraudulent unemployment claim. The state unemployment agency will help you close the claim and ensure your tax information is correct.
Call the state unemployment agency to report a fraudulent claim. Follow their instructions for reporting the invalid 1099-G form.
If you also received a ReliaCard, please follow the instructions outlined in the question, What if I received a U.S. Bank ReliaCard but have not applied for unemployment benefits.
Before you go, be sure you know:
This link takes you to an external website or app, which may have different privacy and security policies than U.S. Bank. We don't own or control the products, services or content found there.
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