VUDU Troubleshooting Steps
Common issues with VUDU service
My Safari browser won’t play titles from Movies On Us. What do I do?
- Open Safari and select "Settings for this Website..." from the Safari menu
- Set Auto-Play to --Allow All Auto-Play.
Is Vudu available on Android or iOS smartphones and tablets?
Yes! Vudu apps are available in the Google Play Store for Android Jelly Bean devices (version 4.3 or higher) and Apple iOS app store for iOS devices version 7.0 or higher. You can use the VUDU apps to stream your purchases and rentals, or download your collection to watch offline. On the Vudu app for Android, you can also purchase and rent. On the Vudu app for iOS devices, you can browse the Vudu library and your collection, but due to Apple in-app purchase restrictions, must complete any transactions via the Vudu website or another VUDU device.
Do I lose my downloads if I sign out of my account?
Yes, when you sign out of your Vudu account, any downloaded movies and TV shows will be deleted. This includes content downloaded through Vudu apps for iOS or Android smartphones and tablets, and VUDU to Go. You are not charged for re-downloading your purchased movies and TV shows.
If I purchase a movie from my computer or another device, can I watch it on my smartphone or tablet?
Yes you can! The movies and TV shows that you own or rent from Vudu are accessible on any VUDU-enabled device. You can watch them on your mobile devices by downloading the Vudu apps for Apple iOS devices andAndroid devices.
What options do I have to connect my Vudu device to the internet?
Vudu requires an internet connection to use the service. Here are some options to get your Vudu device connected.
- Ethernet Cables: Use an Ethernet cable to connect your modem or router to your Vudu enabled device. This will usually provide the most reliable, fast and secure connection.
- Powerline Adapters: Plug one adapter into an outlet and connect to your modem or router with an Ethernet cable. Plug the second adapter into an outlet and connect to your Vudu-enabled product via Ethernet cable. This is beneficial when it is difficult to run cables.
- Wireless Adapters: Plug the adapter into your Vudu-enabled product, call up the appropriate on-screen menu over your TV, and type in the password you created when you first set up your wireless router. Wireless Adapters reduce the amount of wiring you'll need to run, however depending upon the size of the house, there may be areas that will be hard to reach with a wireless signal.
- MoCA (Coax): For people with homes wired for cable, MoCA is a good alternative to Wi-Fi. MoCA runs over the same wires your cable does, but on a different frequency (850-1550 MHz) so there’s little interference from Cable TV or Cable Modems.
What is Vudu UHD?
Vudu UHD is Vudu's next generation, ultra-high definition movie format. Vudu UHD movies feature the most advanced technologies like 4K resolution, Dolby Vision High Dynamic Range ('HDR') and Dolby Atmos audio. Each represents a drastic leap forward in video and audio technology, and watching a movie with these technologies creates the premium entertainment experience we call Vudu UHD.
Why am I seeing an error code when playing a movie in my browser?
Typically, the error codes you see are Adobe Flash related issues. Please reference the following website to see how to resolve your issue. (Click Here)
In the case of a strict firewall, which ports do I need to open to stream movies with my web browser?
The ports 843, 13207, 13217, 13227, 13237, 13247, 13257 are the specific ports required to be open. Some firewalls request a port range - in which case 13,200 to 13299 (TCP protocol) would be appropriate.
What Internet speed do I need to watch Vudu UHD?
We recommend broadband Internet with a minimum 11 Mbps network connection.
What bandwidth do I need to use the Vudu service?
We recommend the following:
SD - 1 Mbps to 2 Mbps
HDX - 4.5 Mbps to 9 Mbps
UHD - 11 Mbps and higher
What are the minimum requirements for web playback and Vudu-To-Go?
The minimum requirements are as follows:
- 2 GHz CPU or higher recommended (Intel Core2Duo or equivalent)
- 1 GB or RAM or higher recommended
- 256 MB video card or higher recommended (Nvidia 9800gt or equivalent)
This information is subject to change without notice due to product owner's preferences. For more information and most current information regarding any VUDU services, please visit VUDU official site.
Vudu has one of the largest selections of 4k UHD movies to choose from, and most include HDR (High Dynamic Range) color improvements using Dolby Vision. In addition, there are over 50 titles (at the time of publishing this article) that feature Dolby Atmos, the immersive audio format that provides all-around sound, including overhead effects.
So how do you watch movies in 4k & HDR from Vudu? Here are step-by-step instructions.
1. Get a 4k TV, With or Without HDR
You can’t watch 4k movies without a 4k TV! 4k TVs are also called Ultra HD or UHD TVs, but all share the same max resolution of 2160p. 4k TVs can also be purchased with HDR support. You should look for labels that say Premium Ultra High Definition or other indicators such as the HDR logo to be sure the TV supports HDR. Before buying, ask a qualified sales person or research the model online. In the specifications, the TV should say HDR, HDR10, Dolby Vision, or all three.
2. Fast Enough Internet
Some services suggest a minimum of 25 megabits-per-second to stream in 4k, but we’ve found that even 15Mbps can be fast enough. If you’re not sure how fast your internet speed is use Netflix’s internet speed test website Fast.com, Comcast’s Xfinity Speed Test, or AT&T’s Internet Speed If your internet is too slow you can try restarting the modem. If not, you might have to call your ISP for an upgrade.
3. An Active Vudu Account
Be sure you have an active Vudu account. If not, sign up for one at vudu.com. Vudu supports the UltraViolet database, so any digital movies you purchased or redeemed with UV will show up in your account IF you use the same email address. Movies Anywhere, Disney’s newest platform for digital movie libraries, is also supported by Vudu. So, the movies are shared between platforms.
4. Purchase/Rent a 4k UHD Title
Movies can be purchased or rented from Vudu, but if you don’t select the UHD option from the available formats your TV won’t display it 4k. Not all movies are available in UHD, so be sure you see the option before trying to stream in 4k. Vudu indicates 4k UHD titles with a yellow tab above the thumbnail (see image above). Movies in UHD typically cost between $14.99 and $19.99, but there are some exceptions. You can purchase a title through the website at vudu.com or while using the Vudu app for streaming media players and TVs. Presently, you can’t purchase a title from the mobile apps.
5. Download/Install the Vudu App
Presently, you can only watch titles from Vudu in UHD on 4k TVs. That means you need either the Vudu app for Smart TVs or the Vudu app for 4k media players. The Vudu app is available for popular TV brands such as Samsung, LG, Vizio and others. Or, you can download it for 4k media players such as Apple TV 4k, Fire TV, and Roku. (Here’s a list of supporting devices.)
6. Be Sure You Are Watching 4k
Occasionally, a 4k TV may not be set to 2160p resolution. This rarely happens at the factory but can accidentally be switched at home while adjusting settings. Make sure that in the picture settings you have 2160p (Ultra HD) selected and also look for the HDR settings to be sure it’s enabled.
That’s it! That’s all you have to do to start watching movies from Vudu in 4k resolution. See the list of available titles with specifications down below.
How to Stream 4k Ultra HD from Netflix
How to Stream 4k Ultra HD from Amazon
How to Stream 4k Ultra HD on Apple TV 4k
List of 4k, HDR, Dolby Atmos Movies on Vudu
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Vudu Forum Guidelines
Vudu Forum Guidelines
The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:
1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
Streaming Vudu in 4K: What You Need to Know
As streaming media through Netflix, Hulu, and other services has exploded in popularity, more demands have been placed on content providers to deliver more. Namely, more TV and movie titles alongside improved video and audio quality.
What Does Vudu UHD Offer?
To answer the call, Vudu, along with Amazon, Netflix, and UltraFlix, offers a growing amount of content in 4K/UHD resolution.
In addition, HDR(HDR10 and Dolby Vision) and audio (Dolby Atmos immersive surround sound) are also included on many of Vudu's 4K streaming offerings.
With streaming, you don't have to put up with download wait times on systems such like Kaleidescape and Vidity, or buy movies on the Ultra HD Blu-ray Disc format, to view content in 4K Ultra HD TV. You can just press play and let your broadband connection do the work.
What Devices Are Compatible With Vudu 4K?
Vudu 4K compatible devices include:
4K without HDR10 or Dolby Vision:
- Roku 4K TVs (Non-HDR models)
- Roku 4 and Roku Premiere media streamers (paired with a compatible TV)
- TIVO Bolt (watch for updates)
- VIZIO Non-Smartcast M and P-Series TVs (2015 Non-Smartcast models)
- Windows 10 PCs (watch for updates)
4K with HDR (HDR10 and, in some cases, Dolby Vision):
- LG 2016 (and going forward) 4K LED/LCD and OLED TVs (HDR10 or Dolby Vision)
- Philips 5000 and 6000 Series UHD TVs
- Samsung KU, KS, Q, MU, and select NU-Series 4K TVs (HDR10 only)
- Select Sony 4K UHD TVs (2016 model years going forward)
- TCL P and C Series 4K Roku TVs (HDR10 or Dolby Vision)
- Other branded Roku TVs with HDR support (this may be HDR10 only)
- VIZIO Reference Series 4K Ultra HD TVs (HDR10 or Dolby Vision)
- VIZIO 2016-2019 M and P-Series SmartCast 4K home theater displays and TVs (HDR10 or Dolby Vision)
- Google Chromecast Ultra media streamer (HDR10 only, requires a compatible TV)
- Nvidia Shield TV media streamer (HDR10 only, requires a compatible TV)
- Roku Streaming Stick+, Premiere+, Ultra (HDR10 only, requires a compatible TV)
- Philips BDP7303/F7 Ultra HD Blu-ray player
- Samsung UBD-M9500 UHD Blu-ray Disc player and media streamer (HDR10 only, requires a compatible TV)
- Sony UBP-X700 Ultra HD Blu-ray Disc player
- Apple TV 4K (Vudu app version 1.1.1 or later)
- Xbox One S or X (HDR10 only, requires a compatible TV)
If you can't determine if you have full access to Vudu's 4K streaming service, contact Vudu or customer support for your specific TV or media streamer.
To access Dolby Atmos, a home theater audio system incorporating a Dolby Atmos-enabled home theater receiver, as well as an appropriate Dolby Atmos speaker setup is required.
If your TV doesn't provide either HDR10 or Dolby Vision enhancement, you can still watch Vudu UHD content. If you don't have a Dolby Atmos-enabled audio system, you can still access Dolby Digital or Dolby Digital Plus surround sound signals.
Internet Speed Requirements
To ensure the best possible viewing quality, you need a fast broadband connection. Vudu recommends an internet streaming or download speed of at least 11 Mbps.
Lower speeds may cause buffering or stalling issues. Vudu may automatically down-rez your streaming signal to 1080p or a lower resolution in response to your available internet speed (which also means you won't get 4K resolution, HDR, or Dolby Atmos).
Vudu's 11 Mbps 4K streaming speed requirements are lower than Netflix's 15 to 25 Mbps suggestion.
Ethernet vs. Wi-Fi
In conjunction with fast broadband speed, it is best to connect a compatible TV or media streaming device to the internet using a physical Ethernet connection, even if your compatible TV or media streamer provides built-in Wi-Fi.
Although Wi-Fi is convenient in that you don't have to run a long cable to a router, it can be spotty and unstable. A physical connection prevents unwanted interference that may interrupt the signal.
Roku Boxes, Roku Streaming Stick+, Chromecast Ultra, and other select devices provide Wi-Fi connectivity only.
Watch Your Data Caps
Depending on your ISP (internet service provider), you may be subject to a monthly data cap. For more downloading and streaming, these oftentimes go unnoticed, but with 4K streaming, you will use more data each month than you are now. If you don't know what your monthly data cap is, how much it costs when you go over it, or if you have one, contact your ISP for details.
You Have to Pay
Vudu is a pay-per-view service. Unlike Netflix, there isn't a flat monthly fee. Instead, you pay for each movie or TV show you watch (except for limited "Vudu's Free Movies On US offerings," which don't include 4K). However, for most content, you have both online rental and purchase options. (Purchases are saved in the cloud unless you use a PC or own a compatible media streamer that has built-in hard drive storage.)
If you purchase a 4K UHD title, prices range from $10 to $30. Keep in mind that prices can fluctuate. Before you can rent or buy 4K content on Vudu, you must sign up for an account.
Titles Available and How to Access Them
For a complete list of 4K titles available on Vudu and additional rental and purchase information, refer to the Official Vudu UHD Collection page.
- If you have a Vudu UHD compatible TV or media streaming device, new titles and other information are accessible on the Vudu onscreen menu.
- If your device is compatible with Vudu 4K, that category is accessible from the selection menu.
- When you select a movie, it displays the features offered (4K UHD, HDR, Dolby Vision, or Dolby Atmos) as well as rental and purchase options that may be available.
Thanks for letting us know!
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