Macys furniture financing 2016

Macys furniture financing 2016 DEFAULT

Consumer Reviews, Credit Score and Income Needed, Credit Limits
Credit Score Requirements and Credit Lines Feedback: Macys Credit Card

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Sours: https://www.askmrcreditcard.com/dsnb/macys/score/

So this fall, I had to move rather suddenly.  If you have moved, you know that it is basically like setting money on fire without the benefit of the warmth.  I spent over in about 2 weeks which created a cash flow hole from which I was just starting to extracate myself.

 

I had a CL from Macys -- since I down-sized to a smaller house, I needed to replace some furniture -- most of which I bought from Craigslist used.  The one thing I did "splurge" on was a new bed from Macys.  That basically put me close to my CL.  I did wind up going 30 days past due on one bill in November which caused my FICO score to plummet.  And even though I've been paying down my debt my utilization is still around 90 percent.

 

Today I get a letter from Macys (Citibank) saying they have lowered my CL from to Only problem -- I still owe close to on my Macy's card -- so this puts me WAAAAY over my new credit limit.

 

I thought that part of the CC reform act, that banks/lenders had to give you advance notice before lowering your CL if that decrease would put you over your credit limit.  Am I imagining that?  Or am I just SOL?

 

I understand -- they view me as "riskier" since my FICO score is lower and I missed a payment.  However, to do this so that it basically makes me WAAAAAYYYYYYY over my new CL (which will have an even more significant impact on my FICO score), just seems well, not right!

 

So any suggestions or just suck it up and throw everything I have at trying to get under the new CL as quickly as possible.

 

Thanks in advance.

Sours: https://ficoforums.myfico.com/t5/Credit-Cards/Lowered-CLI-from-Citibank-on-Macy-s-card-anything-I-can-do-or-am/td-p/
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Macy's

Page 32 Reviews -
Rated with 1 star
Yoana of Los Angeles, CA Verified Reviewer
Original review: Feb. 22,

I am a victim of identity theft and Macy’s has BY FAR been the hardest company to deal with in this regard. My Macy’s AMEX account had been in great standing for 10+ years with a credit line of $7K. I had an open account until Macy’s decided to close it with no explanation or record of why that was done. I was first hit with unauthorized purchases in March and dealing with that round was very smooth. I had a $ balance but was advised to not make any payments until the Fraud Claim was processed and cleared. I did as I was told and everything was taken care of. Once the claim was cleared in June/July, I started making payments on my balance again.

Unfortunately, my account was hit a second time with other unauthorized charges and thus I submitted another Fraud Claim. Again, I was advised to not make payments on my balance until this was cleared. (If anyone has ever been a victim of identity theft/unauthorized charges, you know how long this process can be). After a couple of months, I started receiving phone calls on a daily basis from the collections agency. Each time I spoke to someone, I said my account had fraud and was waiting to hear back from the Claim Department so that I can continue paying my balance, but first needed to be cleared. Each time the person understood, looked at my account, and apologized for the multiple calls. They also apparently flagged my account that it was under investigation so that I would no longer receive the daily calls from that department; they stopped calling for a while.

Every time I would request to get transferred to the Fraud Department to check on the status of my claim and each time I was told they were still investigating and I should receive a letter in the mail once that was done. After some time went by, I started receiving calls again from the Collection Department on a daily basis. Finally, I spoke to someone that apparently took care of the claim on the spot. He said that it didn’t look like they received the claim I mailed (which I did) and that he would just go in and take care of it. That was until I again started receiving phone calls from the Collection Department and that’s when I knew something was still wrong. They had no record of it being cleared and now they said I was supposed to continue making payments on my account REGARDLESS of there being an open Fraud Claim. This is information that was NEVER disclosed to me where in fact it was the complete opposite.

Regardless of that, my account online was closed until the claim gets cleared and so there was no way for me to make a payments online. At one point in the early stages of this I even asked to pay off my outstanding balance and I was advised against it. Now, after being transferred around multiple times I finally spoke to a Manager that said would take care of it but said the only way was for me to pay off my balance, which I did. Now, during that phone conversation she was super rude that I wish I took down her name. She also said that the “delinquency” (which is not my fault) would be removed on my credit report. Till this day, it’s still showing and negatively affecting my credit. I spoke to someone in the Consumer Protection Department and even she didn’t know why my account is closed… It’s a mystery yet to be solved.

A this point, I just want my delinquency to be removed from my credit. I get false promises from everyone I have spoken to there. I refused to ever do business with Macy’s; every other department store I had to deal with was a smooth process. Every call I made to any Macy’s department was over 1+ hours and I made a lot. You should have record of each of those; I don’t understand how none of this information was noted in my account.

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Rated with 1 star
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Stephanie of Canton, GA Verified Reviewer Verified Buyer
Original review: Feb. 21,

First Macy's phone system is the worst I have experienced. It is not user friendly at all. They make it difficult to reach a representative. I placed an order to be shipped to my daughter's dorm. When I checked tracking it showed they turned her dorm # into a PO box. I called their customer service, was told not to worry it would be taken care of and I would receive email confirmation of the correction. After 9 hours and no email I call back and get Sam, who doesn't look up my order, but instead transfers me to home and bedding support - I purchased a dress. I am so disappointed by the quality of service Macy's is providing. After having to sit on hold for over 2 hours is making me reconsider shopping at Macy's again. I understand mistakes happen, instead of ignoring them.

Rated with 1 star
Barak of Morgan Hill, CA Verified Reviewer Verified Buyer
Original review: Feb. 20,

Macy's furniture has a policy to commit fraud. They deliver damaged furniture then force you to purchase a new set if you want and use damaged set. They then stated it was company policy and If I wanted any type of refund, they would have to schedule a pickup and after it return and records received in their warehouse it would take an additional 21 days or more before a refund is processed. I spoke with store management, Macy's customer service management and they said no one could do anything about it as it is their store policy. Even their white glove delivery service apologized and said there was nothing they could do. Please bring justice to so many others who have been defrauded.

Rated with 1 star
Melissa of Washington, DC Verified Reviewer
Original review: Feb. 19,

My husband and I have had a credit card account with Macy's for many years. As with all of our accounts, we have NEVER kept a balance with Macy's and our credit scores are in the exceptional range. I received notice from my credit monitoring company that they found a negative report on our credit from Macy's. We had made a purchase three months prior that we were never billed for, and were unaware we had a balance. Upon discovering this we paid it immediately and requested that the negative report be removed because we had never been billed.

The Consumer Credit department personnel were unprofessional and practically hostile to our request. Rather than recognize from our long standing payment history that we were unaware we had a balance, they would not accept our honest account that we had never been billed. We have cancelled our credit card and will no longer be dong business with Macy's due to their predatory credit practices.

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Rated with 1 star
Mythili of Schaumburg, IL Verified Reviewer
Original review: Feb. 19,

There are no reminders or follow up on phone about pending payments. They just directly report to credit bureau after 30 days and credit history goes down because of them. No consideration for customers. No notification before closing the account. Closed the account for just $2. The credit card payment website sucks, it takes forever to login and pay. No reminders set up on phone in the website for having possibility to have yourself a reminder about pending payment in your busy life. Customer service sucks, holding on the line forever. If I had an option of rating zero stars, I would.

Rated with 1 star
Lori of Houston, TX Verified Reviewer Verified Buyer
Original review: Feb. 19,

I returned item same week I received it (online purchase). Several MONTHS later I had to call Them to find out why my account wasn't credited. Rep. reviewed the account and submitted the credit and apologized for the length of time. So at that point everything was fine. No big deal. Now a month later they're sending out an email saying that I need to send in the item or they'll charge the account. IT WAS RETURNED IN OCTOBER!!! Trying to contact them on the phone is a joke. You just go in a recording loop and cannot get anyone on the phone. Getting errors when trying to contact them via email from their website. Will NEVER bother to buy anything from Macy's again.

Rated with 1 star
alethea of Santa Rosa, CA Verified Reviewer Verified Buyer
Original review: Feb. 18,

Macy's customer service has been declining for some time now. During the Christmas season I needed to find a new Holiday shirt and the associate was using the item I had just brought up to purchase a dust rag, rubbing it across the counter like she was wiping up a spill. I was so disgusted that I walked out. Recently I bought some clothing and shoe items which was somewhat weird because the shoe department was overly protective of their merchandise and would not let me purchase them outside of the department but refused to give me a discount on any that had some slight damage.

So later that evening I discovered that a security device was left on my item I had purchased which was very embarrassing. I went back to the store for their mistake and again asked to be given a discount for the inconvenience and they refused. They took off the device but could care less of my embarrassment or just return the item. I happen to like the item but I really don't care for Macy's anymore.

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Rated with 1 star
Lee of Clear Spring, MD Verified Reviewer Verified Buyer
Original review: Feb. 17,

Last night I placed an online order and later received confirmation of that order. I realized the shipping address they had was almost 4 years old and no longer correct. I immediately tried to change the address but got a message that I could only make changes within 30 min of placing the order. Of course by the time I got the confirmation it was too late. I called Macy's and was told that I could make the change as soon as I received an email saying the order had been shipped (sent to carrier) - that it would probably be today. Well, today no email. I called Macy's and was connected to someone overseas.

To make a long story short there is NO WAY they can change my shipping address. Really? They could have done it last night easily. But, probably the worst is hearing all the recordings over and over. They did give me a phone number for USPS but, guess what, only recordings. No surprise there. I always thought Macy's was a notch above WalMart but it doesn't seem so. Understandable they're closing stores. This is my last purchase from them for sure!!!

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Rated with 1 star
Cathy of Plantation, FL Verified Reviewer
Original review: Feb. 17,

I ordered a pair of jeans. They were on sale so I decided to accept the shipping cost and I placed the order. Four days later, my order was still "processing" when I looked it up online, and so I called to find out why it hadn't shipped yet. The Macys.com rep apologized for no shipping information after 4 days, offered to refund my shipping charge ($) to my CC and also offered to expedite my shipping to overnight, no charge. I was satisfied with this solution.

We hung up and 10 minutes later, I received an email from my CC company for EIGHT charges from Macys.com in the last 5 minutes, totalling over $ TWO HOURS LATER AND MANY ESCALATIONS TO SUPERVISORS, I finally have all eight charges in pending and eight "refunds" in pending. AND my order from 4 days ago cancelled. The bottom line = Macys.com subs their work out to foreign customer service reps who are NOT fluent in English, difficult to understand and under-trained. One phone call to find about my jeans I ordered 4 days ago resulted in over $ of incorrect charges to my CC account (besides the $49 original charge) and hours on the phone w/ my CC company and Macy's reps on a 3-way call. BEWARE OF MACYS.COM Never again for me.

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Rated with 1 star
jress of Baltimroe, MD Verified Reviewer
Original review: Feb. 15,

Hi. I just tried to buy 7 jresses (jean dresses) from Macy's. I was met with a very less than satisfactory shipping and handling experience. Also why are they so expensive??? I'm not looking to be broke, I want to be cute. Make your jean dresses cheaper and fix your shipping screen. Thanks flops. xoxox.

Rated with 1 star
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Dianne of Allentown, PA Verified Reviewer Verified Buyer
Original review: Feb. 14,

I had a credit on my account for months. Suddenly it's gone. When I called to find out why I was told it was refunded by check. I said I didn't recall receiving any check and to please send me a copy of the front and back of the cancelled check. I have called 10 times now asking for that copy and this is what I'm told each and every time. "We sent you a copy. We'll send you another one." One of the reps even gave me a case number, then the next time I called that rep said they don't give case numbers. It's been established over and over again that they have my correct address but I have still not gotten copy. I'm beginning to think that these customer reps have found a way to steal refunds.

Rated with 1 star
benny of Anaheim, CA Verified Reviewer
Original review: Feb. 14,

The worst credit card. Their website has always problem. I couldn't get to the website due the recent change they were going through. As a result my payment got to them late and now I have to deal with credit issues. They are bunch of idiots from top to bottom. Today, I decided to sue them.

Rated with 1 star
Keith of Bethesda, MD Verified Reviewer
Original review: Feb. 13,

I Live in Bethesda Maryland and I am in high income Bracket, Macy's runs its financial center worse than the loan sharks in DC. I spend thousands annually and will never shop there again due to crazy predatory fiscal practices.

Rated with 1 star
Men of Brooklyn, NY Verified Reviewer
Original review: Feb. 12,

My credit is getting ruined. There were some unauthorized charges in my account on August I notified Macy's on or about the first week of September and other several times. I received the fraud investigation statement on or about January 16, (after the third try contacting Macy's). Signed and mailed it. Today, February 12, , still no word or solution. I was assured and told that I didn't need to pay that fraudulent balance (that was so naive of me). I have been getting harassed with calls from Macy's asking me for money. Macy's is reporting to the credit bureau and saying that I am late for payments. I want to know who can I contact so it can fix this!!!

Rated with 1 star
gerry of Brooklyn, NY Verified Reviewer Verified Buyer
Original review: Feb. 12,

Their website doesn't work so you can't pay online. I paid off the balance over the phone. Then I started getting more and more calls about my "new" balance so I resolved it and they removed the erroneous charge. Then the next month they called me over and over again asking me to pay double the previous amount. I told them I was sick of this and to remove that error "balance" AGAIN and close my account. The lady promised and swore that it was all settled, no balance and the account is closed. This was months ago.

Now this month they have been calling me over and over and over saying I have a balance, again, for the fourth time, even though it was closed with a $0 balance months ago. I thought it was a scam. They reported the charge and now my credit score dropped over points. They are now claiming that I still have a balance!! This is incredible! I am on the phone now with a rep and have been on hold for 30 minutes. I was going to take out a loan and now I have to wait to resolve this or I'll get a high interest rate. I seem to not be the only one here with this fraud. We should form a class action lawsuit against Macy's!

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Rated with 1 star
Christina of Richmond, CA Verified Reviewer
Original review: Feb. 11,

Absolutely the worst credit card to have. The website is extremely difficult to navigate between the Macy's line of credit and the American Express portion and it is nearly impossible to find the balance due. With numerous fraud transactions on my account, late fees and finance charges accrued. I thought I'd give them a try again and after finally getting the fraud taken care of. I made a few purchases at Christmas time. I made one further transaction on January 2nd and asked the sales associate for my full balance due so that I wouldn't have any issues with late fees or finance charges. She did not include the transaction that was just made and now I have late fees and finance charges due. I'm done. Closing the account. Macy's is not worth the hours of being on hold, dropped calls for literally hours!

Rated with 1 star
Esra of East Elmhurst, NY Verified Reviewer
Original review: Feb. 11,

My 5 yrs old sofas lost their shape. I thought I purchased full warranty when I paid extra dollars when I purchased it but they are saying that it is not under warranty. I called furniture tech. They are charging me for each couch because Macy's wouldn't exchange them or repair them.

Rated with 1 star
Contessa of Coeur D Alene, ID
Original review: Feb. 9,

We have been a long time Macy's cardholder. In the 10+ years we have ALWAYS paid on any owed limit on time. In the last month, we have been receiving 5 plus calls a day from their credit department stating our payment is late and I have bank records to prove they have been paid (on time). I have spoke with them on my occasions and asked for them to stop calling and harassing us for payments that have already been made but it hasn't stopped. They went as far as dinging our credit score!!! I am paying them completely off and will no longer be shopping at their store! I DO NOT recommend Macy's to any customer at this point!!! Terrible business practice!

Rated with 2 stars
Jenna of Deltona, FL Verified Reviewer Verified Buyer
Original review: Feb. 5,

Don't order makeup from Macy's. They shipped a $50 pallets in a plastic bag with no padding then wonder why the item breaks. What was the point of having it shipped to my home when I have to make a trip to the store now? BTW it took 20 minutes to get a rep on the phone who could barely speak English and hung up on me.

Rated with 1 star
Cecele of Palo Alto, CA Verified Reviewer
Original review: Feb. 5,

I had not been in Macy's for 30 years for a bunch of horrible service events and, then, last year went in with a friend and decided to give it a try. I have had only one charge card for the last 40 years, but foolishly signed up with a very nice salesperson to save a bunch of money on my purchases. BIG mistake. I asked to receive online statements and never got one. Got late fees and interest charges on a bill I had paid all of 3 days late, tried to pay, closed the account 2 months ago and then got a bill for $ uh feeand, oh by the way it is late??? Arghh. Well I will surely be dead in 30 years so I won't be able to break my record of staying away from Macy's. Sorry to the very nice sales folks that work there.

Rated with 1 star
Paula of Naples, FL Verified Reviewer
Original review: Feb. 5,

Macy's Fraud Department contacted me by phone on September 25, to verify suspicious charges and it turns out the charges were fraudulent. Macy's Store Card removed a $ charge from my Macy's store account but told me I should send a "Statement of Fraud" to Macy's American Express Fraud to Department remove a $ Shell Oil charge made in Delaware. I live in Naples, FL and I have never been in Delaware. I was told not to pay for the $ charge. That same day I went to a Macy's store in Naples, Florida and paid off my balance of $1, in cash.

Macy's Fraud Department told me they were mailing a "Statement of Fraud" to my home address (they told me they could not e-mail or fax the form). After several calls to the department I received said "Statement of Fraud" on October 22, (1 month after the initial call). I signed it and return it by mail on October 23, I called the fraud department and I was told it would take several weeks to process the fraud investigation after they received my letter. I paid my November Macy's statement balance minus the $ Shell Oil. My headache was just starting. The Fraud department keeps saying that they have not received my letter or my fax. So, I started calling and faxing as follows: Faxed on December 10, , Called and Faxed on December 11, , Called and Faxed on December 16, , Called and Faxed on January 15,

The answer is always the same: "there is no record of receiving the Statement of Fraud by either mail or fax therefore we can not investigate it." After losing my patience, I sent a copy of the "Statement of Fraud" to the Fraud Investigation Department by FedEx signature required on January 15, and it was delivered and signed for on January 20, Afterwards I called the fraud department and after one hour on hold they told that they would give me an answer in a few weeks. My credit is damaged, Macy's calls me everyday looking for payment, the original $ is now over $ I have spent more money with calls and FedEx that I would have if I have paid the original $

I want to clean my credit but the Fraud Investigation Department of Macy's American Express card cooperating and it has made my life hell for the past 4 months. I was a very good customer and I can not wait to close this account and never again step in a Macy's store while I am alive. The Fraud Department told me they would remove the $, late fees, interest and clean my record once the investigation was done - it has been 4 horrible months and I am sure I spent more money in calls, time and FedEx than the original $ fraudulent charge.

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Rated with 1 star
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Claudia of Hialeah, FL Verified Reviewer
Original review: Feb. 5,

This all happened on the Macy's located in Westland Mall, Hialeah, Florida. The salesperson that engaged me, named Karla was very helpful, a little too much! When I went to pay for my purchase she started to open me a Macy's card (unrequested) and went almost all the way through before I could prevent her from opening it and charging me for my purchase. Operation of $ reversed (number one). Then she took my card and passed it, the system was slow so she canceled the operation for $ and passed the card again for $ Last time it "finally" went through.

Fast forward a day later, I log into my account and to my surprise I see TWO charges for $ Try to solve the problem through the phone, to no avail. They tell me that my bank has to refund me and not them since they automatically block the amount from my bank account even if the operation didn't go through. I proceed to go to my bank and ask someone to solve my problem, and the bank tells me Macy's version is not accurate and advise me to talk to a manager in store since they were the ones that charged me twice by mistake. In the store I'm handed from customer service to a person in human resources named Elena, and they tell me the same story, show me the cancelled receipt for $ of the aborted Macy's card as if it was one of the charges on my card (both for $) and wash their hands from me.

I must say, it doesn't take an accountant to notice something doesn't add up which Elena wasn't. But the only option that remains for me is to go to my bank for refund, which I know they'll do since they're a more serious company with their customers' money. And Macy's will have sold a business pant suit for the price of two. Bottomline: It's not Macy's fault, it's not the banks fault. It's my fault for shopping at Macy's.

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Rated with 5 stars
Jerry of Lewes, DE Verified Reviewer
Original review: Feb. 3,

I drove 45 minutes to go to the local Macy's department store. I was shopping for small appliances and they are having sales that I found attractive. One of my purchases was a countertop mixer. My purchase experience was very pleasant and the employees helpful with their knowledge. When I arrived home, I opened the package and noticed that the bowl and beaters were missing.

I called the store and the person who answered was very pleasant. She apologized and told me that she needed to talk to the manager and she would get back to me promptly. I was very pleased when I received a call back within 5 minutes and was floored when she told me "the store manager goes near you on her way home and will stop by to drop off a new one and pick up the mixer with the missing parts." The next day the manager did just that. Thank you to all of the people at Macy's Dover Delaware for your great service.

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Rated with 1 star
M. of University Place, WA Verified Reviewer Verified Buyer
Original review: Feb. 3,

Macy's sent half of the dishes I ordered. Customer service told me they only filled half the order at the warehouse, but the packing slips say all the dishes were sent. Told me they could ship next week (too late) or get a refund. Refund was my best option. Was told that they'd have to "investigate" before they could send the rest of the order. Suggested they ship now, investigate later. Told me that's not how they work. Worst customer service ever. After being given several incorrect numbers to talk to someone in administration at the local store, I finally connected with a lovely woman who seemed like she might have some clout, and promised to check into the situation. Still waiting for a callback, not that there's anything they can do. The dishes I needed can't be delivered timely now; my refund is going to take several days to process, so I can't go buy dishes from another source. Definitely will never purchase anything online from Macy's again.

Rated with 1 star
Original review: Feb. 1,

I paid my card off in June, In January, I found out that they had turned me over to collections. Apparently they charged more interest after I paid the card off, then continued to charge interest and penalties, then turned me into collections. I have now called them a total of 8 times, spoken with 6 different people, and have wasted /2 hours with no resolution. This is affecting my credit and it was their mistake. Still have not been successful in getting someone to notify their collection agency to remove this from my report.

Rated with 1 star
Patrick of Apache Junction, AZ Verified Reviewer
Original review: Feb. 1,

I will NOT be shopping at Macy's ever again. Their accounting system is horrific and a tangled mess. The saga began when the salesperson order the wrong size mattress (a twin instead of a queen) and they delivered two twins anyway. Then trying to get the correct size mattress was chaotic. Customer service had at least three different sections I had to contact before I got an answer that may (or may not) work effectively. In any case, never again at Macy's.

Rated with 1 star
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Taylor of Lexington, NC Verified Reviewer Verified Buyer
Original review: Feb. 1,

I ordered something December 25, and never got it. It is now February 1, and I still have not gotten my items or a refund. I have called multiple times and I have been hung up on. Told I was going to get the money back on my gift card and flat out been told that there was nothing that they could do about it. I have never had a problem with Macy's till I realized how horrible their customer service is. This is the last time I will be shopping with Macy's.

Rated with 1 star
Kerry of Huntington, NY Verified Reviewer
Original review: Feb. 1,

I have been a Macy's credit card customer for a number of years, and had email alerts set up to tell me when I had anything owing. I only shop there every few months at random, so was used to having many months with no emails. I get a phone call from an unknown number, look it up and see people saying it is Macy's debt collection. I go online to check my account, only to see I had forgotten about a $63 charge last November. They had not sent me email alert that I had a statement with an amount owing. Then charged me late fee. Then did the same thing in December. I saw that my account had all alerts switched off. How is that possible when I have had the account for years and it was all on? I did not switch it off.

I see other people saying they have a new payment system, and I can see it looks different. So clearly the switch resulted in me having all email notifications switched off (and I was paperless so go NOTHING). I immediately paid everything owing. Then 2 days later the negative report goes on my credit score - and my score dropped points!! I had an almost perfect credit score. I have many accounts all paid on time, and am disgusted that this happens over a $63 charge that I would have paid had they sent me an email like they had been for the previous 5 years. I am really tempted now to cancel my card. I am so upset.

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Rated with 1 star
Hyland of Elmwood Park, NJ Verified Reviewer
Original review: Jan. 31,

In September , I noticed some fraudulent activity on my Macy's Amex card. So I called and spent 30 minutes on hold. While I was on hold I noticed that my account showed that I owed a minimum payment on the store account. I hadn't shopped at Macy's or used the store account for at least 6 months. I finally was connected to someone and in the midst of explaining my situation, I was disconnected. I then had to call back and wait another 30 minutes for someone to get on the line and explain everything again and to add the issues now with the fraudulent charges on the store card.

I was finally able to speak to someone in the fraud department and they froze the account and said they would send me paperwork to fill it out and send it back (Another issue I had was that all the fraudulent charges were charged within a day period. The charges were $2, over my credit limit and NO ONE from Macy's called me to verify that I was the one making these charges). It took about 3 weeks for me to receive their paperwork. I filled it out and returned it to them with the police report within a couple of days (By this time it's been almost a month since I first called them).

I never heard from the fraud department. I had to be the one to initiate all the calls, so I called a couple of times in November and then December and then in January All of those times with no solutions. They just said it was in progress. But in January , I received a letter stating that the fraudulent charges on the Amex card had been removed and taken care of. So today I called about the massive balance on the store card, all of which is fraudulent charges and the interest and fees, and I was told that they never received the statement of fraud for the store charges.

Needless to say I was extremely ticked off, and I let them know that. In all of my phone calls no one has ever said that they didn't receive the statement of fraud for that account. They said that they would expedite the claim since it has been so long. I now have to send (again!) the statement of fraud for that account. This time she gave me their fax number. So you better believe that after I fax it, I will be calling them to make sure they get it. Each time I spoke to someone I let them know my frustration about the time that it's taking to resolve this issue. I understand that it takes time but at least give me the courtesy of calling me to give me some kind of update.

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Rated with 1 star
Danay of Fort Myers, FL Verified Reviewer
Original review: Jan. 31,

On January 27th I received an email from Macy's where they said they were running a special sale for fine jewelry, "you would get extra 60% off when you buy one item, and extra 70% off if you buy two or more items." I went ahead and placed two different orders with those promotions. The next day I started receiving emails stating that my order was canceled as per my request. Since I never canceled my orders I called customer services. Long story short, they said that there was a mistake in their website and under no circumstances they can honor the prices previously offered. I am so upset. This is really the first time I have a bad experience with Macy's. I can't understand that they made a mistake, yet they can't honor the prices.

Sours: https://www.consumeraffairs.com/retail/macys.htm?page=32

Macy's

Page 31 Reviews -
Rated with 1 star
A. of Miami, FL Verified Reviewer
Original review: March 30,

I have never received the credit card I have foolishly decided to have. As for now I have closed it. When I call the credit card line to inquire about the bill I have received (I have never received the credit card yet the bill came). When I told him about that, he basically accused me of lying. I have never had these issues with Victoria Secrets. Needless to say I have closed the account since I have never gotten to use the card I am getting billed for. I would just like to say that I will never shop at Macy's again. I will just get my perfumes from Sephora from now on.

Rated with 1 star
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Vicky of Hallsville, MO Verified Reviewer
Original review: March 28,

Last year I was in Macy's and a few other stores looking for living room furniture. At a shock to me I liked the price and look of their set better than the main furniture stores and they gave me a great deal and approved the increase in my credit line for the $ purchase. I paid off the card this month with 3 payments totaling $ so it would decrease my credit to debt ratio so I could purchase a new home and I was thinking that the report to the credit bureau would reflect accordingly. Macy's reduced my credit line without warning to $ and reported that I had only $24 open on my account as I still had a balance of $

Their logic was "we felt you line was too high for general merchandise". At any rate their actions negatively impacted my credit score by 30 points. Logically speaking if they were going to reduce the credit I suppose that is fine but they should have reported the $ against the $ to show I actually did pay on the account so it posted positively as it should have with the higher credit limit and then shown the $ limit the next month in April giving me notice of their decision and the time to remedy the credit to debt ratio. With the high usage reflected I will not be able to close on the purchase of my home. My advice to you is watch what they report to the bureaus very closely as they are apt to mess with your score and have NO conscious in doing so.

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Rated with 1 star
alan of Canton, MI Verified Reviewer Verified Buyer
Original review: March 27,

Fraudulent charges were made to my Macy's account via online on Xmas. A gift card was purchased and a single item delivered to an old address. This address is not even listed on my Macy's account, so the system should have flagged it right away, especially since a gift card was being purchased online. I submitted all the fraud investigation paperwork. They told me it would take 90 days to complete the investigation. 90 days!!! Meanwhile, the fraudulent charges were never removed, so the Macy's collections department continues to call me every day. You would think that Macy's would inform their own collections department that a fraud investigation is underway for a specific account! I've called numerous times and have been assured this would be corrected, but I still continue to receive collection calls from them.

The cherry on the sundae is that my credit score has been hit because the 3 credit reporting agencies show a non-payment for this closed account. You would think Macy's would have removed the charges while the investigation is being conducted. I had to write to all 3 reporting agencies about the fraudulent charges. I believe these charges were made by someone internally at Macy's because my old address is not listed online. In addition, the Macy's phone system is a convoluted mess of prompts to speak to a customer representative. Macy's has been in business for a long time. You would think they would have their system efficiency perfected. I'll never shop at Macy's again. Numerous failings!

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Rated with 1 star
Sushil of Cerritos, CA Verified Reviewer
Original review: March 27,

Macy's time to time run a promotion called "MACY'S MONEY" i.e. if you shop worth $ they give you 40$ to spend in the form of Macy's Money. I fulfilled all conditions and Macy's did not add Macy's to my account. Then 24 hours before the promotion period to use Macy's is about to end, I get an apology email from MACY's email saying, due to a problem it could not be added earlier and it should be available now. However, it wasn't the case. The Macy's money just wasn't there.

I called customer service to complain. A representative called Mark picked my phone. I tried to explain him my problem and but he was so hard or difficult to talk to. I asked him if he even understood my problem. He seemed to understand Chinese/Vietnamese more fluently than English. He rudely hung up on me!! I am a platinum card Macy's holder averaging more than 10, in purchases every year. I qualified for priority service because of my account status. If this is priority service, I wonder what the lower levels of service would be like. At this point, I just want customer service representatives like MARK to be reprimanded and taught on how to deal with customers. I am an extremely disappointed customer. I guess Macy's is only good for its Thanksgiving Parades.

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Rated with 1 star
Original review: March 26,

Extremely disappointed with the billing department. Every time I charged on my Macy's account and pay in full they always send me a bill for finance charges. Also, my daughter recently charged a small amount of $ to my card and never once received statement, and had the wrong email on file. I received a letter 5 MONTHS telling me I was late and is now charging me close to $ in fees. Spoke to 2 managers and they would not remove any fees. Needless to say I have had a zero balance at all times. I would consider myself an outstanding customer. POOR, POOR SERVICE. I would never step foot in that department store again. Corporate really needs to take a closer look at all the negative feedback that they are getting. Pay Attention to your customers!!!

Rated with 2 stars
Kristin of New York, NY Verified Reviewer Verified Buyer
Original review: March 25,

Macy's has long been the store-of-choice for my family for "special" presents something for a special occasion. Macy's is not an online-order type of place, in my view. Our wedding registry was at Macy's. "Special" wedding gifts I've purchased from Macy's. It is disappointing to have to report that their online ordering system and fulfillment is as unsophisticated as their merchandise is sophisticated. An order that I had purchased for a special birthday- a lovely birthstone necklace- I had upgraded to express shipping to allow for holiday weekend travel plans. Given that I am a working mom with two young children and a busy schedule, convenience of online ordering is #1 in my book. Unfortunately, the special part of my order was not fulfilled- and the notification came a full 24 hours, by e-mail (not by phone), with the ineloquence of a notification that "your shipment of paper towels is out of stock".

To order a special gift of jewelry and get only an email noting, "whoops here's your refund," is nice, but to be charged the full $20 for express shipping (and have the credit applied against a gift card that I cut up- that's a whoops on my part that I know not to do ever again!!), is not the mark of a special store. Certainly not one that stands to compete in an increasingly online-driven marketplace. The customer service representative was courteous enough, but seemed exasperated that I was asking to be credited the amount I was due back in a manner I could fulfill (and not have to rummage through garbage to re-assemble snipped gift cards!!) and the $20 express shipping as well. On a rare vacation day from work, with my daughters napping and juggling laundry with household tasks, this is not how I wanted to have to spend rare down time, but I'm so upset about this experience, I hope that sharing it helps others.

Don't count on your order being in stock. Don't order anything "special" online in Macy's- go to the store. Or just go somewhere else. Unfortunately, I'll have to start spreading the message to my family members that "Macy's" gift cards are not preferred over Amazon. And I still have no gift for my sister in hand. Boo, Macy's, boo.

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Rated with 1 star
Larry of Orange, CA Verified Reviewer Verified Buyer
Original review: March 19,

Following is a history of my attempts at correcting the fraudulent activity allowed on my account by Macy's, including the four very confusing and unhelpful phone calls that nice as people were trying to be didn't resolve the matter. A Macy's credit card statement on 11/14/ indicated a past due balance. I checked the previous activity and found a macys.com purchase of a very expensive handbag and a balance of roughly $ I buy my work suits and men's clothing in Macys stores, but I have never purchased anything from macy.com and certainly not a leather bag. I sent a message to the Message Center. The reply message on 11/30 indicated I needed to call a toll free number.

On Monday 12/21/ when I was off from work before Christmas, I called the number provided and talked to Eddie at AM. I explained simply that I have never authorized Macys for an online purchase and that I had not purchased an expensive bag. He opened case # ** and said that Macys would call and email within 14 days. I did not receive a phone call or email as promised, rather received by mail a copy of the delivery slip that proved that he purchase was made by somebody else and delivered to an address in Oakland, CA that clearly was not mine.

On 1/11/ I received the following message: "Thank you for taking the time to contact us about your Macy's account. I appreciate the opportunity to address your concerns. I apologize for still seeing the fraudulent charges reflect on your account. We received the dispute request on 12/21/ Please be advised that initial investigation may take up to 60 days." On 1/25/ I called the same number as before and was transferred to Christine in another department. Christine told me that it looked like the dispute was handled and final on 1/6. I wanted to believe her but explained that I had only received a letter with a copy of charge, so it was unclear about next actions taken, whether I needed to file a police report, etc.

Christine read notes on my account and seemed perplexed. I was placed on hold while she called Customer Service. She came back and said the dispute was completed on 1/6/ She told me that corrections will reflect on the next one or two billing cycles. I asked whether that means the balance will be removed. She said "Yes, the $ charged." I asked whether remaining charges (shipping, tax, late charges) would be removed. She answered yes; they'll take care of all related charges and fees. I asked whether credit will be adversely impacted. She said if I am not receiving collection calls, then I don't need to worry. They will send letter to credit bureaus notifying them charge was resolved; not mine.

All of this should be available on recordings, as I was notified every time that calls may be recorded. I received another response to my online query on 2/22/ On 2/26/ at pm. I called again and Carmelo answered at After telling my story again he told me that he was in Collections and that he would need to transfer me to Fraud. Jill answered at PM and told me she didn't see a fraud claim. Jill put me on hold (like last time). AT PM Jill came back and said I needed to go back to Collections to have my charges removed, so she transferred me back to Collections at PM.

Danika ** (not sure about spelling) answered and told me not sure why the last rep transferred me to them. Needed to transfer me back to Fraud. At I was on hold again. Chris answered at "I understand you want to file a dispute." Indicated the case was resolved on 2/ There should be no balance. (I mentioned that somebody had indicated previously that the case was resolved on 1/6.) Needed to partner with account rep so I needed to hold. Pat answered at PM and places me on hold again!

After waiting all this time, the call dropped at And even though Pat (and others before) asked for a number where I might be reached if the call is dropped, nobody called me back. The called started at and was dropped at PM. I called yet again on 3/1/ at AM. Bob in Collections answered. I explained that the last call was dropped and that we had a conversation in progress. He transferred me to Fraud. Brandon answered at AM. He explained that this should be a fraud claim (wasn't it already?). He would send me a fraud claim form and that I could fax back to Why didn't anybody identify the need to send me a fraud claim before? Please confirm this fraudulent charge is removed immediately along with all charges of every kind including late charges, taxes, shipping and any derogatory reporting to the credit bureaus.

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Rated with 1 star
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Henidh of Henrico, VA Verified Reviewer
Original review: March 17,

One of the worst Macy's I been ever went. So family member of mine was planning to visit overseas and we plan to buy perfumes and other gifts from this Macy's. Me and my brother went to this store and customer service associate at the perfume counter name "HEATHER" and according to her she called herself department manager. Gave us really hard time buying perfume with her homemade policy like she is the family member of RH Macy's, so according to her one customer cannot buy more than 2 perfumes? ARE YOU FOR REAL? Like it's not even in deal. I am the customer and I am paying regular price. Who is she can stop me items were in display?

So after high arguments, I asked her for her name and she acted she was writing her name on piece of paper and all she wrote down is www.macys.com/policy, so I took her pen and wrote her name down, part of her attitude, stopping customer not to buy the stuff, even I am paying regular price, and serving with nasty attitude as if she belongs to the ownership of macy's. So I asked her "may I know your manager's name" and she refuse giving me her manager's name, so my next question for her is "when will your manager in" and she said, "manager won't be in until next couple weeks"? ARE YOU SERIOUS???

Such a liar, careless customer service agent I met in my life, originally macy's closed their two stores in town, they really need to close this store, where customer service is zero. I am going to report this on facebook, twitter and ConsumerAffairs, the person called herself department head seems literately hate her work, MS. HEATHER REALLY NEED A LIFE!

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Rated with 1 star
F. of El Paso, TX Verified Reviewer
Original review: March 17,

Beware of using Macy's credit card. I have been a loyal Macy's customer for 7 years with a perfect credit score. In I lost my job and house. With 3 part time jobs I kept paying my card until December that I became unemployed and thought I had liquidated my balance. I didn't receive a Macy's statement for 3 months. In March I got a statement with late fees for a $ purchase: the total now is $

I have been trying to make payment arrangements with Macy's since March 07, and I've been receiving calls requesting a $ payment. I've spent hours explaining to different people because they pass me along to another department. Finally today, after over an hour on the phone with 4 different people, I got to talk with Rebecca, a City Bank payment specialist to be told that I didn't qualify to make payment arrangements. She told me that, since I don't have a backup plan in 6 months, they will continue to charge me late fees unless I make their required payment. When I asked about the meaning of a backup plan, I was informed that I had to assure them I would have a job.

First of all, If I wasn't in this situation I would not need to make payment arrangements. Second, I wish I could guarantee I will have a job in less than 6 months; this is not a situation I am happy about or wanted to be in. Unfortunately I learned how disloyal Macy's can be to its loyal customers. I just want them to stop the late fee charges and to let me continue paying an amount I can afford. They just don't care. I like the store but, if you're going through hardship, too bad! Pay what we say or else!

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Rated with 2 stars
Cynthia of Douglaston, NY Verified Reviewer
Original review: March 17,

I had recently cancelled my Macy's credit card because of security breach. I wanted to find out returning a blouse but could not find any department to answer my question. I even called customer service at the store but the customer message service said that they are only there from 9am and were closed. How can that be?

Rated with 1 star
linda of Pittsfield, MA Verified Reviewer
Original review: March 16,

I was talked into opening a Macy's charge when shopping to save 15% on my purchase. Foolishly, I agreed. I had forgotten about the $30 charge. I never received a bill. I received a call one day at my job stating that I had an outstanding balance for 4 months and bills were being returned to them. I confirmed my address. They had the wrong state but wanted me to pay to "clear it up". I refused and said send me a bill. I only charged $ Still didn't receive a bill for 4 months. Called to confirm my address. They had wrong one again.

Finally after talking with numerous people was told the late fees and interest would be waived, paid my bill for the original charge and was done. Well today get a call from Citibank stating I still owe $ and if I don't pay today going to collections. Have no record of what I was told about charges being waived. I am so frustrated with Macy's I cannot even begin to explain. I will not pay that bill but I guess my perfect credit score will suffer.

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Rated with 1 star
Lynn of Boca Raton, FL Verified Reviewer
Original review: March 15,

Some criminal took over both my Macy's account (American Express and Star Rewards) in December The fraud was reported and paperwork was completed in January After 30+ phone calls to Macy's Consumer Protection, Macy's Fraud Claims, etc. the investigation is still not completed. Now Macy's has put me in collections, after telling me NOT to pay the fraudulent charge, or I will be responsible for the charge. Collections calls me at work every few days and each time apologizes and says they will remove me from the call list. I have spoken to over 6 managers, and 25+ agents. Macy's has reported me to the credit bureaus. If you have a Macy's credit card, please get rid of it immediately. This company is poorly run, disorganized, inefficient and in my opinion, worse than the original thief that took over my account. Needless to say, Macy's has lost all of my business and that of my family and friends!

Rated with 1 star
Debbie of Madisonville, TX Verified Reviewer
Original review: March 15,

This evening I placed an order for 3 pairs of shoes. Unfortunately I typed the wrong gift card number and was told to call a customer service number. The Customer Service Rep was hard to understand but I was able to give him the information he needed to complete my order. However, several times he had put me on hold because "the system is slow". After 20 mins, I was told that one pair of shoes was discontinued but I would be given a 25% discount. He then had to take my information again including the gift card numbers. I was then told another pair of shoes was out of stock. At this point I was totally frustrated and canceled the order. I wanted confirmation that my balances would be returned to my gift cards and wanted to talk to a supervisor because I had been on the phone for over an hour. The rep did not respond to my request and hung up. I will NEVER order anything online with Macy's again.

Rated with 1 star
Beth of Mount Pleasant, SC Verified Reviewer
Original review: March 14,

I don't live by a Macy's, but when I visit my parents I sometimes shop there. I set up an autopay so that my balance would be paid in full every month. I purchased some items in late November. My bill was due Jan 9. My autopay was in place, so I wasn't concerned. I noticed that the amount was removed from my checking account that month, so I thought things were fine.

However, I received a call in March that I had an outstanding balance of over $! I thought someone stole my card. I was shocked that the balance was all fees! The autopay didn't get processed until Jan. 10, which made a late fee come to my account. That late fee racked up to $ They removed it, but I am questioning why the autopay didn't go through on time. Why autopay didn't cover the fee? It just continued to pile up for months. It seems like a scam to get more money out of consumers. I think they hold back payments on purpose. Will not be using them ever again!

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Rated with 1 star
Christine of Toms River, NJ Verified Reviewer Verified Buyer
Original review: March 13,

I returned 2 items and they won't refund my money. I purchased a pair of boots that needed to be replaced, not once, but twice. I sent back the defective pairs, but Macy's is insisting I didn't, so they won't return my money. I checked my account online and it shows the warehouse accepted the 2 defective pairs of boots on Jan 19, Even after this proof, several phone calls, and emails, Macy's will not correct their error. They state I need to prove the boots were returned by providing the tracking number which I didn't keep since they had the return.

Rated with 1 star
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Kaya of Holbrook, NY Verified Reviewer
Original review: March 13,

We bought sunglasses from SUNGLASSES HUT in Macy's at Manhattan. Then we bought two more sunglasses from Sunglasses Hut in next block in Manhattan. Because we open an account and the store gave us 40% discount. So we want to return the item which we bought from the Macy's Sunglasses Hut store. We came to Huntington Sunglasses Hut (which in the Macy's Long Island/Huntington) they did not take it. We have receipts. We have item but they did not take it back. They didn't return our money which we purchased with Macy's card. Store manager Chris didn't do anything. He was not kind. He said that we have to go back Manhattan store. He didn't explain anything, just said "NO!"

Store manager (Chris) says they didn't put the item number on the receipts. It's writing on the receipt wrong item number. Is it my mistake?? And he didn't call the other store. He didn't do anything. But Neson who is the manager of the Macy's he really tried to help us. He called the Manhattan Sunglasses Hut. He was so kind but SUNGLASSES HUT MANAGER DIDN'T TRY TO HELP US AND HE DIDN'T EXPLAIN ANYTHING. HE WAS TERRIBLE (Chris). They didn't return money.

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Rated with 1 star
Janet of Falls Church, VA Verified Reviewer
Original review: March 12,

Beware of using Macy's credit cards. I've spent six months working on resolving a dispute with them. Call centers in the Philippines, Florida, Mason, OH, St. Louis were as confused as I about my account, passing me along to another department, all over a refund that was posted incorrectly. Robot calls three times a day, late fees. They have lovely voices and are helpless to analyze a problem and make a decision to resolve it. You will lose money in the process.

Rated with 1 star
Madalene of Corvallis, OR Verified Reviewer
Original review: March 11,

Macy's purchased Meier & Frank that I had been with for over 30 years. I loved the store. I liked Macy's too until they turned the credit card business over to Citibank or Citicorp. There is no longer any customer service. When you have a problem, there is no representative to talk to you. The phone system makes sure there is no way to talk to a person. I have had many problems with them. First I did not get my email changed even though I was assured at the Macy's store that they had the new one. I didn't know I had to also change it with Citibank.

After two months I received a late payment notice. I have all my payments online automatically but the bill went to the wrong email address. When I got that straightened but still had to pay the late fee, I cancelled my account. Next I wrote a letter to Macy's to complain about Citibank. I was given a $15 credit and asked to remain a customer so I did. However I didn't use the credit for awhile until this last week. I got the bill today showing no credit. Evidently it had a time limit. I tried to call them about it and could not take to anyone. I am through.

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Rated with 1 star
Original review: March 8,

I signed up for a Macy's credit card approximately four months ago. Because we have excellent credit scores, my husband and I were approved quickly. We pay our bills in full each month. On the last two statements, I noticed we had minimal interest/fee charges that should not have been there, as our bills are paid before the deadline. I paid my last bill ($) in full on February 8, and received an email confirmation that the bill was paid in full. Today (3/7/16), I received a bill for a $ interest fee. Ridiculous! Their fee was an "automatic charge" that was removed per the customer service agent today. Card was cancelled. WILL NEVER RECOMMEND CHARGING ON THEIR CARD ANYMORE!!!

Rated with 1 star
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Rena of Greenville, SC Verified Reviewer Verified Buyer
Original review: March 8,

January 26th I sent a payment on a charge of account via FedEx to clear the debt. I put the last four digits on the check like the rep advised. I tracked the package to find it was delivered on Jan 27th. I called on the 28th to see if the payment had posted to be told that it hadn't and to call back in a couple days. I called almost every day to see if they had the payment. February 5th I was told since the payment hadn't posted to my account within 3 business days of receipt that it was sent back with a letter explaining why it couldn't be posted. On February 9th the check cleared my bank.

I called to make sure it post and to see when they will be updating the credit report. I was told they didn't have my payment and I will need to mail in proof of payment. There was no number that it would be faxed to. At this point I am not very happy. I issued a CFPB complaint. On Feb 12th I received a letter from the payment investigation group stating they had my check and needed to know where to post the payment. I faxed the information to the number. I also mailed a copy to the address previously given by customer service. I waited a couple days to see if the payment had been applied correctly only to be told that the fax number given was only for Citibank customers.

I would have to wait on the mailed paperwork to come in. It is almost 30 days later and no one can tell me where my $ was posted. I keep getting the run around from every one. They don't allow you to speak to a manager. They say all they can do is apologize and unfortunately I will have to wait until it is resolve. One of the most frustrating, this is it isn't my account. It's my ex-husband who responsible for paying it after the divorce. I am in the process of filing a fraudulent claim with my bank. Any tips on handling this is greatly appreciated.

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Rated with 1 star
Lilia of Brooklyn, NY Verified Reviewer
Original review: March 5,

My Macy's and Bloomingdale's American Express credit card information was stolen and used on two different days at four different Costco locations in Pennsylvania. I was completely unaware of it until Macy's and Bloomingdale's fraud department finally blocked the card and called me. At this point I did everything I was told to do like filing police report, filling fraud claim form and mailing it. After 3 months of bogus investigation I receive a letter from claim investigation department stating "We regret to inform you that your claim can not be accepted as a fraud and your account is turned to a collection department".

Let me restore a sequence of events that took place. On June 26, criminals who stole my credit card information went shopping to Costco at Glen Burnie location in Pennsylvania where they made purchase for $ After this they went to a different Costco location in Baltimore, where they purchased the same item for the same amount of $ All of this did not bother fraud department of Macy's and Bloomingdale's. And with a blessing of Fraud Department those criminals proceeded and had a chicken dinner $ and serviced a car $75 in Pennsylvania on the same day. The very same day June 26, I am using my card to pay for lunch $ at the hospital cafeteria in Brooklyn, NY where I am working.

And so the criminals very successfully test drive the card and "vigilance" of Macy's and Bloomingdale's Fraud Department and went shopping again on August 8, This time again Costco at Harrisburg $, Pennsylvania and Costco Lancaster $, Pennsylvania. The very same day I am using my credit card to pay for parking my car at the garage in New York City near the hospital where I worked between 7am well after 9pm. I was in shock when I received a letter from Macy's and Bloomingdale's claim investigation department stating that their conclusion is based on "history and notes". This is the only explanation that was given to me "history and notes". Right now I asked them to reopen a case, still waiting for the second round of "history and notes" investigation. I have a feeling I need a lawyer.

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Rated with 1 star
Original review: March 4,

I have to say there's a snobby employee in the Flushing Macy's store ( Roosevelt Ave, Flushing NY). I have walked in the Flushing Store around pm, Thursday, 03/03/, looking for a Ruby ring. There's only one Chinese woman worked at the jewelry counter. I have asked her politely to show me one of the Ruby ring. However, she asked me if I'm gonna buy it now. I was surprised about the question because it looks like she wanted me to buy a $ ring before I can even try it. So I asked the employee that "May I see it first?". She told me that they didn't have any discount today so I have to tell her if I'm gonna buy it, otherwise it looks like a waste to show me the ring. I was shocked by the answer, and she didn't show me the ring eventually. Obviously she didn't think I can afford a Ruby ring so she'd rather not wasting her time. I was shocked by her attitude to screen the customer and treat them differently.

This is definitely and insulting and discriminating experience from Macy's. I can go back to the store to get her name and employee ID if you need. And definitely need a feedback from Flushing Store Management. I purchased quite a few jewelry and fur coats from website, and the orders always worked well. This is the first time for in-store order, I was insulted because the store worker didn't think I can afford the merchandise. It's a shame for this woman and Macy's because she insulted the reputation for the place who employs her and pays her!! Macy's should fire her!!

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Rated with 1 star
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Hanaa of Miami, FL Verified Reviewer
Original review: Feb. 29,

My Amex Macy's is setup on auto pay for the past few years, I noticed today I have a late fee on my acct and so when I called the rep explained that it's because of recent conversion, my due date changed from the 27th to the 26th of each month, and so they have been charging me late fees and interest charges since October ! They have never informed me of this change, their website is down all the time and so I couldn't view past statements, the rep promised to issue a refund and mail me a copy of past 6 months statements. I asked to speak with a supervisor, she was extremely rude. She gave no apology to all this inconvenience and basically said "We took care of your problem, what else do you want?"

Rated with 1 star
Original review: Feb. 27,

I have many credit cards but never had hassle with any of them. But this one is an exception and is by far the worst credit card. When tried to cancel, had to face the wrath of highly unprofessional agents on phone. Even after getting mail confirmation that account got closed, after couple of months started getting charges on my account saying some of my previous amount was not processed. When checked with bank, they said payment was already made to Macy's. Such fraud! :@

Rated with 1 star
Kristi of Atlanta, GA Verified Buyer
Original review: Feb. 26,

Macy's shipped my items to an address that doesn't even belong to me. I have contacted Macy's numerous times and have had no luck. I canceled my Wedding Registry and they don't even care about losing that business either. After reading the numerous complaints, I can see that they do not care about their customers. I have spent countless hours on the phone and via email regarding this matter that could have been addressed easily.

Rated with 1 star
Aravind of Ashburn, VA Verified Reviewer
Original review: Feb. 26,

I got a call from Macy's saying I have $14 unpaid in my account since Dec. When I inquired about the details the lady on the call couldn't give the details of the transaction, whereabouts of the store where the supposed purchase happened. I called my wife to verify that we closed the account after paying the entire balance amount. Then I called them back and this time the call quality was really bad and the guy on the other side says the total is now $49 with two months of late fee. I explain the situation and he puts me on hold couple of times and finally says everything is taken care of and all I need to pay is $ Today I get a credit alert that Macy's reported fraudulent behavior for an amount of $ I am looking for ways to sue these guys. Can you please help me find a way?

Customer increased Rating by 2 stars!
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Sherri of Stony Brook, NY Verified Reviewer
Resolution response: March 3,

After several months of disputes, Macy's has finally reached out and has worked out the issue with me.

Original review: Feb. 25,

First, allow me to express how dissatisfied I am with Macy's as a whole. In September , I purchased a Mattress from Macy's Lake Grove, NY. I explained to the sales representative that I had a bad back and needed a mattress that would accommodate my needs. When the mattress first came, I called Macy's and advised that the mattress was not what I expected and was not very comfortable. I was told to give it some time and was advised, “You need to sink into the mattress first”. So trusting Macy's, I gave it some time. I called back approximately at the day mark and was told I could not return the mattress.

At this point, my back ached even worse and my husband who does not have back issues also stopped sleeping on the mattress. I explained that the mattress would not work and offered to come in and purchase another one. I was told I cannot return it but only that a technician could come to the house to look at the mattress. I told Macy's there is nothing physically wrong with the mattress other than it’s just too soft and at this point, my back was getting worse and worse. I also asked if the technician comes to the house and finds nothing wrong with the mattress, what options would I have and once again I was told nothing could be done.

Being so upset and not believing this was actually happening, I decided to try and again and hopefully be able to call Macy's to be able to reason with someone. I called last week in which I spent over 3 hours on the phone with 10 people. This ranged from local stores sales to managers, to regional managers to customer services and online customer service. I finally had some hope when I spoke with a woman by the name of Micah in Macy's customer service. Micah advised Macy's takes back anything and since this is a mattress and I don’t want a technician to come to the house, I can deliver the mattress to the store locally and they will refund my card. I told her this seemed very odd and to please enter the conversation and what she was advising me to do into the notes as I was calling the Macy's Lake Grove, NY store to confirm I can do this.

This would have entailed a lot on my end as I would have to rent a truck to bring a king size mattes and two box springs into the store. When I called Lake Grove, I was told exactly what I thought, they do not take mattresses back by a delivery from a customer and that I would need a technician to come to the house. Once again, I explained all of my dilemmas with Macy's and was told there’s nothing that can be done. I asked them to review the notes that Micah put into the system as she did not enter what we discussed. Even more frustrated at this point, I then spoke with several other managers throughout Macy's and was told the same thing—nothing could be done. In the meantime, I already purchased another mattress. I now have to make an appointment with the Dr. to see why my back is in so much pain. I also tweeted and had a direct message with Macy's and was told they would look into this issue - that went dark as well.

I am completely dissatisfied with Macy's and need this issue to be resolved. I cannot believe the amount of time I have spent with Macy's and have had no success. I have always been a loyal customer and spend a lot of money in Macy's yearly on various items. I pay all my bills on time and never had an issue like this. I do not think that it is fair that I am stuck with a $ mattress that I am unable to use and the fact that I was told I can’t return it, then I could, then I couldn’t. It's completely absurd.

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Rated with 1 star
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Gabriel of Natick, MA Verified Reviewer
Original review: Feb. 24,

There were some unauthorized charges in my account on August (I live in MA, charges were made in CA). I notified Macy's on September after receiving the account balance. I received the fraud investigation statement and mailed it. Today, February 23rd , I haven't received any solution. I was first assured and told that I didn't need to pay that fraudulent balance. Since different departments seems not to communicate with each other, I have been getting calls and mails from Macy's asking me for money. Macy's has reported to the credit bureau and saying that I am late for payments. I have spent literally hours explaining my problem to different associates without any success. I found at least one exact review here, with same dates and same problem than mine in this website.

Rated with 1 star
Barbara of Shasta Lake, CA Verified Reviewer
Original review: Feb. 23,

In the first week or two of June, my husband and his mother took me out to purchase some dresses for my birthday. His mother paid for the dress that she was purchasing for me and I was to charge the remainder of the purchase on my Macy's account that I have had for several years. The sales associate that was ringing up the order for us said that she could not find my account and said that since I had not made a purchase in over a year that the account was probably closed because of inactivity.

It was because of this, I opened a new account and completed our purchase. When my husband paid the bills monthly, he was not acknowledging that there was two separate accounts and when the bill for the older account would come in, he would just put it in the receipts as paid. During this time, I assume that the billing statement for the newest account would come in first and we ended over-paying in the amount of $ because my husband would make a payment assuming that he did not pay it that month and would make another payment.

I was then receiving calls for the late payments on the older account, that is when I found out that I had the two accounts and had told the woman that was calling about the late payments that I had overpaid on the other account and that I wanted that overpayment sent to us and to cancel this account. I then told her that I would be paying the original amount due on the older account and would not be paying any late fees as we had been paying and it was not our fault that your sales associate made a mistake and opened and new account.

I will not be paying any more late fees as we believe that it was your sales associate that had made the mistake and opened a new account. I believe that someone in the billing department, if they were doing their job correctly, would come across two accounts going to the same person with the same address and that they should have investigated this issue and had it corrected immediately.

I am writing this letter to let Macy's know how incompetent they are in both the store and the accounts department. I am very upset for the mix-up and at the same time, my husband's mother had died and we were dealing with the funeral, death certificate and other issues not mention the daily telephone calls demanding payment. We did not need this issue to add to our frustrations. Because of this issue, we are paying the original amount and two late fees and we believe that Macy's should write off the over-payments as they ended up being your company's mistake to begin with. I want both accounts to be cancelled and I will not step foot in another Macy's store again! I am disgusted that you would put someone through such a situation!!!

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Rated with 1 star
Kelly of Ballston Spa, NY Verified Reviewer Verified Buyer
Original review: Feb. 23,

I purchased luggage in early December. I received it damaged and promptly returned the package to Macy's. They received it December It is February 23 and I am still waiting for my full refund. They credited my credit card $ The full amount was $ The balance of $ has still not been refunded. I have called over the last 2 and 1/2 months 10 different times. The amount of time spent was probably close to 15 hours. Every time I am promised that it would be taken care of. It never ends. They have made a simple transaction as complicated as they could. I will never shop at Macy's again and I was a loyal customer. I have let all my coworkers know of my experience as well as friends. With companies like Amazon nipping at everyone's heels Macy's would be well serve to revamp their customer service department.

Sours: https://www.consumeraffairs.com/retail/macys.htm?page=31

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