Express vpn wont disconnect

Express vpn wont disconnect DEFAULT

VPN keeps disconnecting

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Important: If you are located in a country with a high level of internet censorship, contact the ExpressVPN Support Team for immediate assistance. If you are using ExpressVPN manual configurations, try switching to use the ExpressVPN app for optimized performance.

This guide will show you how to resolve issues that cause the VPN to keep disconnecting. Examples of this issue include:

  • The app disconnects immediately or some time after being connected.
  • The app disconnects when your device is in sleep mode.
  • You see the error “The VPN connection has unexpectedly dropped.”

The likely causes for this include:

  • Interference by internet service providers
  • Poor connectivity at the chosen VPN server location
  • Outgoing packet transmission interference from your antivirus or online security application
  • Interference from your mobile device settings

Preliminary check

Before you proceed, check whether you have a stable internet connection by:

  1. Disconnecting from ExpressVPN.
  2. On your web browser, accessing a few websites of your choice.

If you are able to access the websites normally, the VPN disconnection issue is not caused by your internet connection. Follow the troubleshooting steps below to resolve the issue.

If you are unable to access the internet even when disconnected from ExpressVPN, there is likely an issue with your internet connection. Check whether your internet connection is stable or has underlying issues.

Jump to…

1. Download the latest version of ExpressVPN
2. Connect to another ExpressVPN server location
3. Change your VPN protocol
4. Disable your mobile’s battery-saving and Wi-Fi settings
5. Add ExpressVPN as an exception to your antivirus or online security application
6. Contact the ExpressVPN Support Team


1. Download the latest version of ExpressVPN

Check whether you are using the latest version of the ExpressVPN app. If not, download the latest app version.

Set up your ExpressVPN app:

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top


2. Connect to another ExpressVPN server location

Connect to a different VPN server location on the Recommended server location list.

Connect to a different server location for the…

If you no longer experience dropped connections after connecting to a different VPN server location, there may be a temporary issue with the server location you were previously trying to connect to. Contact the ExpressVPN Support Team about the issue and use other VPN server locations in the meantime.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top


3. Change your VPN protocol

VPN protocols are the methods by which your device connects to a VPN server.

For the best experience, ExpressVPN recommends using the Automatic protocol option, which is selected by default.

If you are unable to connect to ExpressVPN with the Automatic protocol, try the other protocols in the following order (if available):

  1. Lightway – TCP
  2. Lightway – UDP
  3. OpenVPN – TCP
  4. OpenVPN – UDP
  5. IKEv2
  6. L2TP/IPsec
Important: L2TP/IPSec provides weak security benefits and should only be used for anonymization or changing locations. ExpressVPN does not recommend using L2TP/IPSec unless absolutely necessary.

How to change the protocol for the…

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top


4. Disable your mobile device’s battery-saving mode and Wi-Fi settings

Your mobile device’s battery-saving mode and Wi-Fi settings may interfere with your VPN connection.

Disable battery-saving (Android only)

Some Android mobile devices made by OEMs (Original Equipment Manufacturers) have aggressive battery-saving modes that may interfere with your VPN connection. Try disabling power-saving mode.

Samsung devices

  1. Go to Settings > Apps > ExpressVPN > Battery > Optimize battery usage.
  2. Toggle power saving for ExpressVPN off.

OnePlus devices (7T)

  1. Go to Settings > Apps & notifications > Special App Access > Battery Optimization.
  2. Disable power saving for ExpressVPN.

Alternatively:

  1. Go to Phone Settings > Battery > Battery optimization.
  2. Switch to the All apps list. From the dropdown at the top, tap ExpressVPN > Don’t optimize.

Other Android devices

  1. Go to Settings > App & notifications > Special access > Ignore battery optimization. (You can also use your device’s built-in search function to find this menu.)
  2. Select ExpressVPN. If you don’t see ExpressVPN, make sure you are using the All apps view instead of the Not optimized view.
  3. Select Allow (or the option that ensures ExpressVPN is not optimized). ExpressVPN will now be excluded from battery-saving rules on your device.

Disable network switching settings

Some mobile devices automatically switch to use data when an unstable Wi-Fi network is detected. The constant switching between connection methods may lead your VPN connection to drop. Try disabling such network-switching settings.

iOS

Disable Wi-Fi Assist:

  1. Go to Settings > Cellular or Mobile Data.
  2. Toggle Wi-Fi Assist off.

Android

Samsung devices

Disable Smart Network Switch.

Google Pixel devices

Disable Switch to mobile data automatically (only available if you use Google Fi):

  1. Go to Settings > Network & internet > Wi-Fi.
  2. Tap Wi-Fi preferences > Advanced.
  3. Toggle Switch to mobile data automatically off.

For other Android devices, consult your Android device provider.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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5. Add ExpressVPN as an exception to your antivirus or online security application

If you use the ExpressVPN app while an antivirus or online security application is running, your antivirus or online security application may block the VPN connection.

To test whether your antivirus or online security application is blocking your VPN connection:

  1. Disable the antivirus or online security application on your device. (For specific instructions, contact your antivirus or online security application provider.)
  2. On your ExpressVPN app, connect to a VPN server location.

If you are able to connect to the VPN while your antivirus or online security application is disabled, your antivirus or online security application is blocking your VPN connection.

To resolve this, add ExpressVPN as an exception to your application. For other applications, you may need to:

  • Change the security level from High to Medium
  • Grant an exception to UDP ports 1194 to 1204
  • Set it to Trust ExpressVPN

Different antivirus or online security products have different steps for adding applications as exceptions. For specific instructions, contact your antivirus or online security application provider.

After adding ExpressVPN as an exception to your antivirus or online security application,

  1. Restart the ExpressVPN app.
  2. Connect to a server location…

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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6. Contact the ExpressVPN Support Team

If you have tried all the steps above but are still unable to connect to the VPN, contact the ExpressVPN Support Team for immediate assistance.

You can also submit your diagnostic information, which may reveal the cause of your connection issue, through the ExpressVPN app. The ExpressVPN Support Team will contact you after receiving your information.

Windows or Mac

  1. Click Menu icon. > Help & Support > Diagnostic Information.
  2. Click Contact Support.
  3. In the text box, provide information on the issue you are having.
  4. Check the box next to Include details about recent connection errors or Include diagnostic information.
  5. Click Send to Support.
  6. Wait for a response from the ExpressVPN Support Team via email.

Android

  1. Tap Menu icon. > Help & Support.
  2. Tap Email us.
  3. In the text box, provide information on the issue you are having.
  4. Toggle Include diagnostic information on.
  5. Tap Send icon.
  6. Wait for a response from the ExpressVPN Support Team via email.

iOS

  1. Tap Help > Email us.
  2. In the text box, provide information on the issue you are having.
  3. Tap Submit.
  4. Toggle Include diagnostic information on.
  5. Wait for a response from the ExpressVPN Support Team via email.

Linux

  1. In Terminal, run the following command:
  2. Copy the diagnostic information.
  3. Paste the information in the ExpressVPN Support Chat.

Routers

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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We're sorry to hear that. Let us know how we can improve.

What device do you need help with?

Examples: Android, Windows, Linksys router

Sours: https://www.expressvpn.com/support/troubleshooting/vpn-always-disconnecting/

App takes too long to disconnect

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This guide will show you what to do if the ExpressVPN app on your device is:

  • Taking too long to disconnect
  • Stuck on “disconnecting”

After each step, check if the issue is fixed. If the issue is fixed, you can skip the rest of the steps.

Jump to…

1. Download the latest version of ExpressVPN
2. Change your VPN protocol
3. Restart your device
4. Reinstall the ExpressVPN app
5. Contact the ExpressVPN Support Team


1. Download the latest version of ExpressVPN

Check whether you are using the latest version of the ExpressVPN app. If not, download the latest app version for your device.

Set up your ExpressVPN app:

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top


2. Change your VPN protocol

VPN protocols are the methods by which your device connects to a VPN server. For the best experience, ExpressVPN recommends using the Automatic protocol option. This is selected by default and automatically picks the protocol most appropriate for your network.

If you have issues disconnecting from the VPN, try changing your VPN protocol in the following order (if available):

  1. Lightway – TCP
  2. Lightway – UDP
  3. OpenVPN – TCP
  4. OpenVPN – UDP
  5. IKEv2
  6. L2TP/IPsec
Important: L2TP/IPsec provides weak security benefits and should only be used for anonymization or changing locations.

How to change the protocol for the…

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top


3. Restart your device

  1. Restart your device.
  2. Launch the ExpressVPN app.
  3. Try connecting and disconnecting to see if the issue is resolved.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top


4. Reinstall the ExpressVPN app

  1. Uninstall your app.
  2. Install and set up your ExpressVPN app:

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top


5. Contact the ExpressVPN Support Team

If you have tried all the steps above but your internet speed is still slow, contact the ExpressVPN Support Team for immediate assistance.

You can also submit your diagnostic information, which may reveal the cause of your issue, through the ExpressVPN app. The ExpressVPN Support Team will contact you after receiving your information.

Windows or Mac

  1. Click Menu icon. > Help & Support > Diagnostic Information.
  2. Click Contact Support.
  3. In the text box, provide information on the issue you are having.
  4. Check the box next to Include details about recent connection errors or Include diagnostic information.
  5. Click Send to Support.
  6. Wait for a response from the ExpressVPN Support Team via email.

Android

  1. Tap Menu icon. > Help & Support.
  2. Tap Email us.
  3. In the text box, provide information on the issue you are having.
  4. Toggle Include diagnostic information on.
  5. Tap Send icon.
  6. Wait for a response from the ExpressVPN Support Team via email.

iOS

  1. Tap Help > Email us.
  2. In the text box, provide information on the issue you are having.
  3. Tap Submit.
  4. Toggle Include diagnostic information on.
  5. Wait for a response from the ExpressVPN Support Team via email.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Was this article helpful?

We're sorry to hear that. Let us know how we can improve.

What device do you need help with?

Examples: Android, Windows, Linksys router

Sours: https://www.expressvpn.com/support/troubleshooting/app-stuck-on-disconnecting/
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Restore your Windows internet connection after ExpressVPN has been disconnected

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This guide will show you how to restore your internet connection on Windows if your internet stops working after disconnecting from ExpressVPN.

Note: It is rare to lose internet connectivity after the VPN has been disconnected. For the quickest resolution, please contact the ExpressVPN Support Team for immediate assistance.

Preliminary check

If you are unable to access the internet when disconnected from ExpressVPN, you might have enabled Network Lock. Network Lock protects your traffic by cutting your device’s internet connection if the VPN suddenly disconnects.

To resolve the issue, you can disable Network Lock.

Jump to…

1. Change the Network Connections Properties


1. Change the Network Connections Properties

Note: Make sure your ExpressVPN is disconnected.

Go to the Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings.

Click “Change adapter settings.”

Important: Perform the following steps for all of your network connections except those marked with a red “x.”

Right-click the connection and select Properties.

Right click the connection and select “Properties.”

If you are prompted to allow changes made to your device, click Yes.

In the Networking tab, double-click Internet Protocol Version 4 (or just Internet Protocol).

Double-click “Internet Protocol Version 4.”

Check the box for Obtain DNS server address automatically.

Select “Obtain DNS server address automatically.”

Click OK.

Repeat these steps for all of your remaining network connections.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Sours: https://www.expressvpn.com/support/troubleshooting/connect-windows-again/

How to enable/disable the ExpressVPN kill switch

Over 2,000 servers in 90+ countries, fast performance, and strong 256-bit AES encryption are just some of the features that make ExpressVPN one of the better Virtual Private Network (VPN) providers around. Add fair pricing and tight security features such as a kill switch into the mix and you get quite a deal.  

A kill switch is a VPN feature that helps you protect your sensitive data in case your VPN connection is interrupted.

ExpressVPN’s kill switch is called Network Lock and it is currently available for Windows, Mac, and Linux.

The purpose of Network Lock is to prevent your network traffic from flowing outside the encrypted VPN tunnel. Therefore it safeguards your data against becoming exposed to unwanted parties if your VPN connection drops, thus preserving your anonymity and security on the Internet.

When Network Lock is enabled, you will only be able to access the internet when you are connected to the VPN. If your VPN connection suddenly breaks, Network Lock is there to block all internet access so that your data is kept safe.

This step-by-step guide will show you how to activate and deactivate a kill switch in your ExpressVPN Windows app.

1. Start your ExpressVPN app

Open your ExpressVPN app, if it hasn’t automatically started with your system.

2. Open the menu

In the app, click the hamburger menu button in the upper left part of the app window.

3. Click Options

In the menu that pops up, select Options.

4. Locate the Network Lock settings

The Network Lock settings are located under the General tab, just below the Startup options.

5. Check/uncheck the Network Lock option

If you want to have the kill switch option on, check the box next to Stop all internet traffic if the VPN disconnects unexpectedly. If you don’t, uncheck it.  

6. Click OK

Whichever option you selected, click the OK button for the changes to take effect.

7. Connect to a server

All you need to do now is connect to a server and you can resume your online activities with ExpressVPN. You can do this by pressing the big round on/off button, or one of the smaller two buttons labeled Smart Location (which automatically chooses a location best suitable for your device) and Choose Location (which allows you to choose a server you want to connect to).

Managing Editor, TechRadar Pro

Désiré has been musing and writing about technology in a career spanning four decades. Following an eight-year stint at ITProPortal.com where he discovered the joys of global techfests, Désiré now heads up TechRadar Pro. He has an affinity for anything hardware and staunchly refuses to stop writing reviews of obscure products or cover niche B2B software-as-a-service providers.

Sours: https://www.techradar.com/how-to/how-to-enabledisable-the-expressvpn-kill-switch

Disconnect express vpn wont

How to use Network Lock

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Network Lock is ExpressVPN’s kill switch. If your VPN connection unexpectedly drops, Network Lock blocks all internet traffic, keeping your data safe.

Network Lock is available in the ExpressVPN app for Windows, Mac, Linux, and routers. The feature is also available in the ExpressVPN Android app as Network Protection.

Jump to…

How does Network Lock work?
When is Network Lock active?
How to enable or disable Network Lock?
Unable to apply changes to Network Lock
Allow (or deny) access to local network devices


How does Network Lock work?

When you are not connected to the VPN, your internet traffic may be vulnerable to third-party tampering. To keep your data safe and secure, in case your VPN unexpectedly disconnects, Network Lock is activated and blocks all internet traffic until your VPN connection is restored. Learn more about Network Lock.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top


When is Network Lock active?

Network Lock is enabled by default. When enabled, Network Lock is active as soon as you are connected to the VPN and when the app is in other connection states. If you disconnect from the VPN manually, Network Lock will not be active although it is enabled in the app settings.

The following table summarizes when Network Lock is active (or inactive) in different VPN connection states.

This table shows a summary of when Network Lock is active or inactive.

Note: When the VPN is connecting, it may take a few seconds for Network Lock to become active.

If your VPN unexpectedly disconnects, Network Lock is activated and blocks any internet traffic entering or leaving your device until the connection is restored.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top


How to enable (or disable) Network Lock

Important: You cannot disable Network Lock in the ExpressVPN router app.

Network Lock is enabled by default. If you disabled Network Lock previously, you can go into the app settings to re-enable it.

If Network Lock is disabled:

  • You will be able to browse the internet if your VPN unexpectedly disconnects.
  • Your traffic will not be encrypted and secure.

Enable (or disable) Network Lock

In the ExpressVPN apps for Windows or Mac, the Network Lock setting is indicated by a checkbox for Stop all internet traffic if the VPN disconnects unexpectedly:

  • When checked: Network Lock is enabled.
  • When unchecked: Network Lock is disabled.

Follow the instructions corresponding to your device:

Windows

Mac

Important: Before changing your Network Lock setting, make sure you are disconnected from the VPN.
  1. In the ExpressVPN app, click Menu icon. > Preferences…
    Click "Preferences."
  2. In the General tab, check or uncheck the box for Stop all internet traffic if the VPN disconnects unexpectedly.
    Uncheck "Stop all internet traffic if the VPN disconnects unexpectedly."
  3. Close the window.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top

Linux

  1. Open Terminal.
  2. Disconnect from the VPN before changing your setting. Enter the following command:
  3. To disable Network Lock, enter the following command:
    To enable Network Lock, enter the following command:

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top


Unable to apply changes to Network Lock

If you are unable to apply changes to Network Lock:

  1. Restart your device.
  2. Restart the ExpressVPN app.

If the issue persists, follow these instructions specific to your device:

Windows (while running as administrator)

Mac


Allow (or deny) access to local network devices

When Network Lock is enabled, you are still able to access your local network devices by default. In the app settings, you can change access to your local network devices by allowing or denying access to them.

In the ExpressVPN apps for Windows or Mac, access to local network devices is indicated by a checkbox for Allow access to devices on a local network (such as printers or file servers):

  • When checked: Access to local network devices is allowed.
  • When unchecked: Access to local network devices is denied.

Windows

Important: Before changing your Network Lock setting, make sure you are disconnected from the VPN.
  1. In the ExpressVPN app, click Menu icon. > Options.
  2. In the General tab, check (or uncheck) the box for Allow access to local network devices such as network shares or printers.
    Check "Stop all internet traffic if the VPN disconnects unexpectedly" and "Allow access to devices on the local network (such as printers or file servers)".
  3. Click OK.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top

Mac

Important: Before changing your Network Lock setting, make sure you are disconnected from the VPN.
  1. In the ExpressVPN app, click Menu icon. > Preferences…
  2. In the General tab, check (or uncheck) the box for Allow access to devices on the local network (such as printers or file servers).
    Check "Stop all internet traffic if the VPN disconnects unexpectedly" and "Allow access to devices on the local network (such as printers or file servers)".
  3. Close the window.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top

Linux

  1. Open Terminal.
  2. Disconnect from the VPN before changing your setting. Enter the following command:
  3. If you want to deny access to local network devices, enter the following command:

If you want to allow access to local network devices, you will have to return to the default setting. Enter the following command:

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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We're sorry to hear that. Let us know how we can improve.

What device do you need help with?

Examples: Android, Windows, Linksys router

Sours: https://www.expressvpn.com/support/troubleshooting/network-lock/
Fix VPN connects and then automatically disconnects on Windows 10

Can’t connect to ExpressVPN

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Important: If you are located in a country with a high level of internet censorship or using ExpressVPN manual configurations, contact the ExpressVPN Support Team for immediate assistance. If you are able to connect to the VPN but cannot access a certain app, website, or online service, follow this troubleshooting guide.

This guide is for users who are unable to connect to the ExpressVPN app. Examples of failing to connect include:

  • Encountering “Unable to Connect” error messages
  • Being stuck in the “connecting” state or taking too long to connect

The likely causes for these issues include:

  • The VPN server location you are trying to connect to is under maintenance.
  • The VPN connection is blocked by your antivirus or online security application.
  • Not using the latest version of the ExpressVPN app.

Preliminary check

Before you proceed, check whether you have an active internet connection.

  1. Disconnect from ExpressVPN.
  2. On your web browser, access a website of your choice.

If you are able to access the website, the VPN connection issue is not caused by your internet connection. Follow the troubleshooting steps below to resolve the issue.

If you are unable to access the internet even when disconnected from ExpressVPN, there is likely an issue with your internet connection. Check whether your internet connection is active or has underlying issues. (If you are on Windows, try these steps to restoring your internet connection.)


Troubleshooting steps

Follow the troubleshooting steps below to resolve the connection issue. After each step, check if the issue is fixed. If the issue is fixed, you can skip the rest of the steps.

  1. Download the latest version of ExpressVPN
  2. Connect to a different VPN server location
  3. Change your VPN protocol
  4. Add ExpressVPN as an exception to your antivirus or online security application
  5. Contact the ExpressVPN Support Team

1. Download the latest version of ExpressVPN

Check whether you are using the latest version of the ExpressVPN app. If not, download the latest app version for your device.

Set up your ExpressVPN app:

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top


2. Connect to a different VPN server location

Connect to a different VPN server location on the Recommended server location list.

Connect to a different server location for the…

If you can connect to ExpressVPN after connecting to a different VPN server location, there may be a temporary issue with the VPN server location you were previously trying to connect to. Contact the ExpressVPN Support Team about the issue and use other VPN server locations in the meantime.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top


3. Change your VPN protocol

VPN protocols are the methods by which your device connects to a VPN server.

For the best experience, ExpressVPN recommends using the Automatic protocol option, which is selected by default.

If you are unable to connect to ExpressVPN with the Automatic protocol, try the other protocols in the following order (if available):

  1. Lightway – TCP
  2. Lightway – UDP
  3. OpenVPN – TCP
  4. OpenVPN – UDP
  5. IKEv2
  6. L2TP/IPsec
Important: L2TP/IPSec provides weak security benefits and should only be used for anonymization or changing locations. ExpressVPN does not recommend using L2TP/IPSec unless absolutely necessary.

How to change the protocol for the…

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top


4. Add ExpressVPN as an exception to your antivirus or online security application

If you use the ExpressVPN app while an antivirus or online security application is running, your antivirus or online security application may block the VPN connection.

To test whether your antivirus or online security application is blocking your VPN connection:

  1. Disable the antivirus or online security application on your device. (For specific instructions, contact your antivirus or online security application provider.)
  2. On your ExpressVPN app, connect to a VPN server location.

If you are able to connect to the VPN while your antivirus or online security application is disabled, your antivirus or online security application is blocking your VPN connection.

To resolve this, add ExpressVPN as an exception to your application. For other applications, you may need to:

  • Change the security level from High to Medium
  • Grant an exception to UDP ports 1194 to 1204
  • Set it to Trust ExpressVPN

Different antivirus or online security products have different steps for adding applications as exceptions. For specific instructions, contact your antivirus or online security application provider.

After adding ExpressVPN as an exception to your antivirus or online security application,

  1. Restart the ExpressVPN app.
  2. Connect to a server location…

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top


5. Contact the ExpressVPN Support Team

If you have tried all the steps above but are still unable to connect to the VPN, contact the ExpressVPN Support Team for immediate assistance.

You can also submit your diagnostic information, which may reveal the cause of your connection issue, through the ExpressVPN app. The ExpressVPN Support Team will contact you after receiving your information.

Windows or Mac

  1. Click Menu icon. > Help & Support > Diagnostic Information.
  2. Click Contact Support.
  3. In the text box, provide information on the issue you are having.
  4. Check the box next to Include details about recent connection errors or Include diagnostic information.
  5. Click Send to Support.
  6. Wait for a response from the ExpressVPN Support Team via email.

Android

  1. Tap Menu icon. > Help & Support.
  2. Tap Email us.
  3. In the text box, provide information on the issue you are having.
  4. Toggle Include diagnostic information on.
  5. Tap Send icon.
  6. Wait for a response from the ExpressVPN Support Team via email.

iOS

  1. Tap Help > Email us.
  2. In the text box, provide information on the issue you are having.
  3. Tap Submit.
  4. Toggle Include diagnostic information on.
  5. Wait for a response from the ExpressVPN Support Team via email.

Linux

  1. In Terminal, run the following command:
  2. Copy the diagnostic information.
  3. Paste the information in the ExpressVPN Support Chat.

Routers

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top

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Was this article helpful?

We're sorry to hear that. Let us know how we can improve.

What device do you need help with?

Examples: Android, Windows, Linksys router

Sours: https://www.expressvpn.com/support/troubleshooting/cant-connect-to-vpn/

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